• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  @emmrecs   Hi Jeff I have tried both -R and +R in both single and dual layer.I have not used re-writable for DVDs having had bad experienced with them just filing data. Anyway, I don't think anyone in the remote wilds of Perth would have DVD-DL
• Movie Studio

  15 answers, most recent on 11/12/2025

  MPEG-4-Codec
  I have a couple of MP4 videos that need to join together after dragging one to the main display I receive a message ‘The program needs access to a file with MPEG-4-Codec.‘ I clicked on Activate Online and the response is that ‘the activation code is
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  Hello, The Music Maker 2026 Premium Download Manager is completely non-functional. The progress bar does not move, the remaining time is frozen, and there is no download speed at all. I have already removed all Magix-related files from my system —
• SOUND FORGE

  9 answers, most recent on 6/4/2026

  RE: Is this the end of Sound Forge?
  @WhyB Sound Forge Version 12 works well. It is the version I continue to use, even though it lacks modern features such as ARA. Should Boris FX fix the remaining bugs in Sound Forge 2026, I will likely upgrade. However, since the company is
• Movie Studio

  16 answers, most recent on 2/25/2026

  RE: Can't get Red Text
  I know this isn't the purpose of this forum, but I need to repeat my question about Movie Edit Pro versions that I see being referred to on this website. Some time ago, I tried the "Easy" version, but it wasn't enough for me. 😐 So, is there an MEP
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  @Tusk Hi. Sequential reading and writing to mechanical drives can slow down the whole process compared to using a dedicated SSD for project files and when reading and writing to. The larger the individual files handled and the more full the drive
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  @jak.willis I wonder whether the error message you see is actually something of a "red herring"? As I understand it, when exporting any video files with the aim of creating either a DVD or BD, there must be some degree of re-encoding happening in
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  @jak.willis Hi Jak . . . . why it would say there are effects active when they’re not . . . . The main cause of Smart Copy not working is generally effects. and/or different parameters for the source and export, however Smart Copy is not smart
• Other products

  2 answers, most recent on 11/27/2025

  [Closed] Trying to install Vegas Pro
  I ordered the suite and have been having issues downloading and install. If I just select the Vegas software and exclude the rest of the suite I get the following. cabinet file is _1sec8nrk.cab is corrupt I have downloaded the suite serveral times
• SOUND FORGE

  11 answers, most recent on 4/14/2026

  RE: Welcome window keeps popping up on startup
  @mary-o There should be an option in the hidden Internal preferences tab where you can enable/disable whether each audio file is opened in a new instance of Sound Forge. - go to the 'Options' menu - hold 'Shift' key and select 'Preferences' - select
• SOUND FORGE

  15 answers, most recent on 3/29/2026

  RE: Error Message -24
  Hi @Darryl-Mason, you might try deactivating and reactivating Sound ForgeYou can access this via the MAGIX Service Center.- Log in to your Magix account using the email address and password you used when SF was initially registered- Click on "My
• Music Maker

  One answer, on 10/13/2025

  unable to install new soundpools purchased online into Music Maker
  Ive just paid for seven new soundpools online and downloaded them to my windows 11 PC, but none of the new soundpool files will install into my Music Maker Premium programme. I'm running version 33.1.1.19. I followed the same process Ive always used
• ACID

  One answer, on 4/3/2026

  Acid pro 11 download installer not working
  Hi all, I understand Magix no longer own acid hence no reply to support requests and I`m hoping someone can help here as I need to install on another laptop and the installer will not download. I`ve a paid for version with legit serial and am so
• Movie Studio

  32 answers, most recent on 4/2/2026

  Export quality from RTX Ti3060 far inferior to UHD770
  I have read at various points that CPU encoding yields better results than GPU encoding, but the experiments I'd done in the past weren't conclusive enough to justify the extra encoding time. I've just started editing drone footage videos
• SOUND FORGE

  38 answers, most recent on 9/16/2025

  RE: MP3 conversion glitches
  Well, it's strange because I'm using Reaper for 15 years without a hitch. I have encoded to 128 kbps on the new PC and didn't hear of any problems from clients (I tend to batch the files and send them off in a fire and forget sort of way). The
• Movie Studio

  One answer, on 12/25/2025

  [Video Delxue 2026 premium] always crashes during export
  Hi, I've tried to export my movie to multiple formats, with gpu and gpu or none at all, but the program keeps crashing. No error messages, just the program is not responding and then closing itself. Probably you're going to ask for the log file, but
• Music Maker

  3 answers, most recent on 9/18/2025

  RE: Loop preview disappears
  @MrGSm Sometimes this happens if the loop is shown in stereo. It goes away if you disable the stereo representation in the Arranger menu. I'm not exactly sure why this happens though. I think you need to delete the H2 graphic files in the project
• Movie Studio

  3 answers, most recent on 9/5/2025

  RE: HEVC causing Magix to crash when exporting - ucrtbase.dll error
  Hi John, once again you, along with others, have managed to get to the bottom of something for me regarding Magix! I do have Intel UHD 770 and Nvidia GeForce RTX 4070. I updated Nvidia as suggested and no change, I then went to Intel's site, got it
• Other products

  3 answers, most recent on 3/26/2026

  RE: GDIPlusExif Exception ocurred
  @S-H8086 Hi If this occurs for the same images every time you look at that images properties, the most likely cause is the data in the file header(s) is corrupt. When you click OK does the Properties' pane open correctly, and do you see any odd
• Other products

  4 answers, most recent on 12/20/2025

  RE: Strange error message with Photo Manager Deluxe
  @Linda-Lawson Hi . . . .  I have it set that all files in the images folders are also stored locally so it shouldn't really be grabbing them from the cloud . . . . Unfortunately that is not enough. When editing, the program creates support files, in
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  AFAIK, you cannot do this, there is more to this I can do it, and have done it, with several editing/DVD programmes including Vegas Pro, VMS and DVDA. The image isn't changed. The two fields are the same. It's just that they aren't taken from two
• Movie Studio

  21 answers, most recent on 6/17/2026

  RE: Formatting Drive
  @me_again Hi Andy VPX export times for a 4K UHD 46m 54s 18f 50 fp source files to 4K UHD export of a movie changing the framerate to 29.97 fps, to prevent potential 'smart copying' are: 4K block        26m 26s 64k block        26m 24s To all intents
• Movie Studio

  11 answers, most recent on 12/4/2025

  RE: Corrupted Audio
  Ray, I had increased audio buffers from 6 to 9 (max), without solving issue (forgot to post that). Using 32bit source, but have yet to identify the camera audio which was left in some vid objects. I have to go over the problem project file, though I
• Movie Studio

  9 answers, most recent on 10/24/2025

  RE: Movie Sudio 2025 developed a strange behaviour
  @me_again Hi Andy Is the video 3D (Stereo), digging deeper on GoPro formats I found, they actually bought out Cineform for their 3D/Stereo Hero camera. . . . . that file that isn't loading anymore, the long German name, something to do with Magix