• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi I too have been chatting with the Bot followed by an email which appears to be from a real person. The resets they gave you do not work. John EB The last email from Magix had no signature however I got the feeling it may
• Music Maker

  15 answers, most recent on 4/7/2026

  RE: installation failed
  @gimigitara Hi Check that the Vita and other instruments are in the folder:- C:\Users\Public\Documents\MAGIX\Common\ This is my folder you should have the indicated items If the folderpath is different for Instruments and/or Soundpools what is the
• SOUND FORGE

  3 answers, most recent on 7/16/2025

  RE: Used Pro12 for years. Now get license error message and can't save
  Hi @George-Pettingell, try going to the MAGIX Service Center, log into your account, and go to 'My Product > Select your SF-12> Show More Details> Deactivate'. Then re-activate when you launch SF-12. I would try this before
• Movie Studio

  11 answers, most recent on 1/12/2026

  RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
  @SHANE-KOHUT HI Thanks for the feedback, pleased to hear it is now working. I would suggest you put the specification of your computer system including Windows version and program version, see this topic for what is required and please quote
• Music Maker

  16 answers, most recent on 1/12/2026

  RE: Midi keyboard not playing live
  @Alex-Kirkwood You have a Focusrite Scarlett interface? That should be enough. You select the Focusrite ASIO driver in the Music Maker audio settings and set the ASIO buffer size to reasonable value, for example 512 samples. Connect your speakers or
• Rescue Your Videotapes!

  21 answers, most recent on 3/2/2026

  RE: what are correct driver(s) for the "video grabber" K0065 for win11?
  @John-Wurm Hi Assuming you turned on the 2 options mentioned by @SP. above, ie Allow desktop apps to access your Camera/Microphone ? The Camera setting is shown below and the Microphone setting is the similar. Are you logging on to the computer
• Video Pro X

  33 answers, most recent on 7/15/2025

  RE: keyframe bugs remaining in the current version of VPX17 (v..269)
  Hi, Regarding the bug that I "considered" about the (ghost) keyframe, I received today the message from technical support: "A bug report to that issue has been created and forwarded to the development". I hope VPX sells more (or that its users
• Movie Studio

  14 answers, most recent on 9/8/2025

  RE: MAGIX Video deluxe 2026 Premium (Constantly Crashing on Startup)
  @ItsMichael Hi In addition to @SP. and @emmrecs comment about re-installing the drivers. Download the latest Game Ready (GRD) drivers for your GPU and when asked do a clean install, if you are not gaming, install the drivers and NVidia control panel
• Movie Studio

  2 answers, most recent on 10/25/2025

  RE: using timecodes to synchronize tracks
  Hi @johnebaker Thanks for your quick reply.Yes, I know this option in audio functions, but I hoped to be able to use timecodes in Video Deluxe or Video Pro X.This feature in a next release would be a trigger for me to upgrade.Unfortunately it seems
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  @DesertSweeper Hi . . . . ran VPX 16 again and this time it offered an update which I installed and then it opened without the error . . . . What are the version numbers of: VPX 16 after the update  The Intel UHD 770 iGPU driver  The RTX 2080ti
• Movie Edit Now

  5 answers, most recent on 3/28/2026

  RE: Video Deluxe 2026 Premium - Activating the AC3 5.1 Codec and Other Opt
  @CubeAce HI Ray . . . . Central and base configuration within the mix. . . a single channel come up in the mixer . . . . That is correct, they are a 'non-directional' channel, often reduced to a mono track, where 'stereo' the 2 channels are the
• Video Pro X

  10 answers, most recent on 10/23/2025

  RE: App failure to load
  Hi thanks for responding. It's on Windows 11 running gigabyte control center. I just started using a new PC with GCC for the Geoforce graphics, the app was working fine but when the controller prompted for a update and the app would no longer load.
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  @AAProds Hi Al . . . . I'm not sure what that upper image is telling me regarding "Render" . . . . . Smart copy/render did not occur. You may have seen 'Mixdown' in the progress bar area . during the encoding of the movie. IIRC it will say 'Smart
• Photostory

  4 answers, most recent on 12/12/2025

  RE: Inserting image
  @Tom-Borg Hi The description of the process you are using appears to be from another video editor. Inserting images in Storyboard mode using drag and drop, with no modifier key such as Ctrl, automatically creates a space for the image to be dropped
• Video Pro X

  One answer, on 7/10/2025

  installation / current version and maintenance of the previous version
  Hi, If I install VPX 17 on the machine where I have VPX 16 installed, will it be replaced? Or is it possible to keep both versions installed? (In this case, does the v17 installer offer an installation location?) Thanks!
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  would this be possible to share the installer for SF15? Hi @Olec, If you do not have a SF-15 activation serial code (and the paired email address), you would not be able to use it. If you do have the code, you can download the installer from the
• SOUND FORGE

  4 answers, most recent on 8/4/2025

  RE: Record Keyboard Shortcut
  Hi John EB, I guess I didn't write my question well enough. I cannot find Alt+R in the Customize Keyboard dialog box. Alt+R toggles the actual recording process. Thanks,Paul
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  @jak.willis Hi. Every episode is available on Amazon Freeview with no need for a subscription. is the quality there not better than anything you can produce? Ray.   These ones are off of YouTube. They are not available anywhere else.
• Movie Studio

  5 answers, most recent on 6/26/2025

  RE: Video deluxe 2026 Ultimate - ProDad add ons licence
  Hi SP. On which webpage does it show that description.Here are the 2 webpages that I have looked
• Movie Studio

  24 answers, most recent on 9/20/2025

  RE: Inserting a clip on the timeline
  @Pete-Lowland Hi . . . . a shuffle on the timeline between the MP4's is not working . . . . Did you try the method I mentioned in the last 2 paragraphs of my response to Gid above? John EB
• SOUND FORGE

  2 answers, most recent on 5/12/2026

  RE: Recording
  @Oscarius Hi Check in the Windows Settings, Privacy & Security, Microphone that the option, Let desktop apps access your microphone is turned on. In the Audio Cleaning Lab record settings, ensure that the Realtek Audio Stereo Mixer is selected
• Movie Studio

  13 answers, most recent on 3/21/2026

  RE: MAGIX Video deluxe 2026 Premium - time line list
  @spuddy13 Hi Brian, To clarify what @idd-2016 wrote, Video Pro X can export to an EDL file which is a text file that can be opened in Notepad. It contains a listing of the video, photo and audio files used in the Movie, followed by a listing of
• Movie Studio

  30 answers, most recent on 9/24/2025

  RE: No sound from combined files
  @johnebaker Hi John, The image is showing the dialog you get after selecting the Export option top right of MMS/VDL and select to Output as video file. Thanks for this. Yet another part of the program I've never used (the option top right of the
• Movie Studio

  13 answers, most recent on 3/21/2026

  RE: MAGIX Video deluxe 2026 Premium - time line list
  @spuddy13 Hi Brian . . . . i had 5 files in the wrong place unsure how it happened  . . . . When this occurs to me, it is because I have been holding down the Ctrl key instead of the Shift key when dragging one or more objects on the timeline. Ctrl