• Video Pro X

  10 answers, most recent on 10/23/2025

  RE: App failure to load
  @Michael-Banks1180 Thanks for the additional information. I uninstalled the Video Pro 15 app How, exactly, did you do this? I ask because, if you used only the default Windows Uninstaller that will not have removed everything associated with the
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell Hi, I doubt that you received such an email from Magix. I have never heard of Magix threatening anyone with legal action. They can simply disable your software by blocking the activation code. It is probably a scammer. I recently got
• SOUND FORGE

  38 answers, most recent on 9/16/2025

  MP3 conversion glitches
  I've been using various version of SF to convert to MP3 for years without issue. Usually, I was batch converting files for elearning to 128 kbps MP3s. But recently, I had to batch convert some WAVs for an audiobook. The WAVs all meet the ACX
• Music Maker

  2 answers, most recent on 3/15/2026

  RE: I installed Music Maker 2014 in new computer.
  @TERRY-BEACH Hi Error code -10  means the program online connection had an error, or was dropped/interupted. Assuming the new computer is running Windows 11. If the serial number begins with P2- then this may be the issue, the P2- serial numbers
• Off topic

  160 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 @PATIENT-X advised that Having an attitude to the Moderators gets you nowhere. I can only reiterate that, and remind you that, according to the Community rules (to be found in the footer of any forum page), especially #1 and #7,
• Movie Studio

  22 answers, most recent on 10/11/2025

  RE: Serial Number Problem with Video Deluxe2026 Trial
  Thank you Emmrecs (Jeff?) - yes, found Signature bit earlier today and added it. Sorry if I'm not using this forum correctly. Have looked at my Trial version and think I'm right that when you click on "Help" in the program, unlike old MEP13, context
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  I’ve never used a program with an interface as clear and smooth as Sound Forge (same with Vegas), but their frequent VST plugin bugs—essential for audio work—plus High DPI issues (still in 2025!) made me switch reluctantly a long time ago. For
• Music Maker

  7 answers, most recent on 9/28/2025

  RE: MM2026 34.0.0.6 VST instruments causing severe audio problems
  A couple of points to add... The CPU and graphics card both seem to be about 10 years old. I'm not saying that's the root of the problem, but it probably isn't helping. VSTs generally take a lot of processing and Music Maker hasn't ever really been
• Photostory

  2 answers, most recent on 2/8/2026

  RE: Photostory deluxe 2025
  @geoff222 Hi In addition to @David-Robinson5527 comment. Assuming the computer is running Windows 11, is OneDrive actively backing up your Documents folder to the cloud storage? To determine this, in Photostory select File, Settings, Program Paths
• Movie Studio

  11 answers, most recent on 12/4/2025

  RE: Corrupted Audio
  @MatthewEverett-Gates Hi I assume your system is set up as: C: drive is for Windows and installed programs, the mirrored drives are for data only, no programs are installed on the mirrored drives. We need more information about: The video file's
• Movie Studio

  11 answers, most recent on 12/4/2025

  Corrupted Audio
  The audio corrupted (cracking up) at end of music video project: 4/7 in to 7 minute video. What can cause this? Worked fine on previous renders, then adding the last 2 minutes of edit* (and incidentally having had issue with ghost audio on a track,
• Movie Studio

  2 answers, most recent on 2/19/2026

  Activating the "Extra" (included) effects packages in Movie Studio 202
  I have tried contacting NewBlue, proDAD, and Magix for support (the latter cannot even create a support ticket - "The support request could not be saved."). I bought Magix Movie Studio 2024 Suite on 29 December 2025. I have today (18th Feb 2026)
• Web Designer

  6 answers, most recent on 9/18/2025

  RE: I have the html files but not the XAR file
  @burakrasit Welcome to the magix.info user forums. First, I doubt very much whether you can recompile your .XAR file from the .html etc., files of your site, sorry. Second, please be aware that all recent versions of Web Designer are now supported
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  @Tusk Hi Looking at the Task Manager image you posted, I see some potential causes of the issue: Microsoft OneDriveIf you are using OneDrive, and it is auto backing up, or your actual 'working drive' you can tell looking in MEP settings Folders
• SOUND FORGE

  29 answers, most recent on 9/16/2025

  RE: SF 11 refuses to start, even full re install
  @daniel-DIAZ2990 Hi In addition to the Internet settings @SP. gave you, there is a second Internet setting(s) which require turning on for some older software: . . . . I'm shocked that there's no support at all (at least here I did got some
• Movie Studio

  11 answers, most recent on 3/13/2026

  RE: You have deactivated cookies. You must activate cookies in your brows
  I am running Win 11. I got the same error when trying to use Movie Studio 17.0 Platinum after a long period of not using it. Yes, this is an old program, but years ago it did what I wanted. Anyway, maybe my experience is similar for anyone
• Movie Studio

  14 answers, most recent on 9/8/2025

  RE: MAGIX Video deluxe 2026 Premium (Constantly Crashing on Startup)
  @ItsMichael Hi In addition to @SP. and @emmrecs comment about re-installing the drivers. Download the latest Game Ready (GRD) drivers for your GPU and when asked do a clean install, if you are not gaming, install the drivers and NVidia control
• Movie Studio

  One answer, on 9/3/2025

  [Closed] MTS video files - no audio in MOVIESTUDIO 16
  Hi there, I am wondering if someone can help me, it's hopefully an easy and straightforward enough fix. I have a lot of mts files from my CANON camcorder that I am wanting to edit in moviestudio 16 with and I have the video files playing perfectly
• Movie Studio

  5 answers, most recent on 9/3/2025

  RE: Question: How to add new font to Magix Movie Studio 2025 in Windows?
  @tony-r Hi . . . . It wasn't the first time rebooting, but it was the one that counted. . . . . Some times it does take more than one restart for Windows to clear an issue. . . . . Do they have any groups . . . . I do not know about in the US,
• Movie Studio

  6 answers, most recent on 11/6/2025

  Text-To-Speech Generating Preview/Full Audio stopped working
  Greetings everyone, I utilize the Text-to-Speech a lot for my work but today, I'm unable to generate any audio. Preview or Full Audio. I tested the audio on my work files and also the audio segment for my Movie Studio 2025 Suite and everything plays
• SOUND FORGE

  14 answers, most recent on 8/29/2025

  RE: where is spectralayers pro??
  I returned the SoundForge 18 purchase for a full refund. It wasn't just the Specralayers thing, the app itself was crashing everywhere. Magix support was no help at all (except to promptly refund my money). I have SoundForge 12 Pro since it came out
• Music Maker

  157 answers, most recent on 12/30/2025

  RE: Wishlist for the next Music Maker!
  Request - Optimize the MMM installer so that it doesn't install ogg versions of already installed wav soundpools I was just installing MMM 2026 and noticed many steps indicating that the installer program was uninstalling and then reinstalling a few
• Samplitude

  20 answers, most recent on 10/27/2025

  RE: BorisFX managing Samplitude family of products now.....
  Thank you all for your info I too am shocked at this situation as I too have purchased and collected many vita instruments and plugins over the years. Boris say Id have to use my x8 or earlier to access any instruments purchased via music maker. So
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  @johnebaker My version of MEP is currently Magix version is Movie Edit Pro Plus version 20.0.1.80 (UDP3) @Reyfox is correct, my GPU is the Nvidia I just bought.... At this point I wonder if it was a mistake getting an independent PC guy to build