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Video Pro X
12 answers, most recent on 10/25/2025
RE: ProX will not write to DVD DL discs

@rickduley the error log says that the disc is not empty or not writable. There is also often this error: ThumbnailCache::GetThumbnailFromFile: invalid filetype 208 J:\Movie Archive\Attenborough 99\Attenborough 99.MVP Maybe it has something to do

SOUND FORGE
6 answers, most recent on 11/5/2025
Playback is slow and fuzzy

I have SF 18 and windows 11; all of a sudden the music playback is slow and fuzzy; I have reinstalled the program and looked for updates, but it did not help.

SOUND FORGE
29 answers, most recent on 9/16/2025
RE: SF 11 refuses to start, even full re install

No luck, again is the registration utility that provides an error, not even SF

Movie Studio
20 answers, most recent on 10/9/2025
Video files not loading

I am using Magix Studio 23. I can open the software and add some photos. When I start adding video files, I can load the first 4 files. After that, I try to load 12 additional files. The loading gets to about 80% and then crashes, closing the

Music Maker
11 answers, most recent on 2/16/2026
RE: No sound

Thanks again. It's taken me a while to figure out how to do that! (I'm not young anymore 😂). In the settings, I've clicked on "reset", & I can now play loops again. The onscreen Keyboard still does nothing. The file upload won't do it - I'll try

SOUND FORGE
2 answers, most recent on 5/17/2026
RE: Editing problem in Sound Forge 17

Hi rraud, thank you for your reply. I'm using Sound Forge Pro, not Studio. So I went back and used the "Trim/Crop" command and can save the selection that way. So I'll keep that way of doing it in future. I must admit I still haven't studied Sound

Video Pro X
5 answers, most recent on 9/3/2025
RE: Bugs still in Video Pro X17

Thanks for the attention. first - I am trying to do a screen record when the setting doesn't stay put. This is highly annoying. secondly I am attaching am using a third screen to see what my output looks like on full screen. Sight not so good any

Movie Studio
48 answers, most recent on 9/29/2025
RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium

AFAIK, you cannot do this, there is more to this I can do it, and have done it, with several editing/DVD programmes including Vegas Pro, VMS and DVDA. The image isn't changed. The two fields are the same. It's just that they aren't taken from two

Movie Studio
14 answers, most recent on 9/8/2025
RE: MAGIX Video deluxe 2026 Premium (Constantly Crashing on Startup)

@ItsMichael Have you tried uninstalling and reinstalling the Nvidia GPU drivers? Have you tried a previous driver version? Use the studio drivers, which are tested more thoroughly, not the game ready drivers.

Music Maker
6 answers, most recent on 8/4/2025
RE: Help

I know I always check spam but I haven't received anything, not even a response from inforservice@magix.net. I sent the request 4 days ago.

Off topic
163 answers, most recent on 6/12/2026
Magix support has not responded to support tickets for months

Because the previous topic was closed by @PATIENT-X I open this replacement topic. This topic is to make aware about Magix not answering support tickets over months and the need to overhaul their support system. I had tickets from October 2025 after

Movie Studio
4 answers, most recent on 1/12/2026
RE: cannot register

@Target901 This is a user forum. No one here works for Magix. Magix is not Jeff's company. If you want help on this forum, then ask...and provide information as indicated by @emmrecs. Are you saying that you are also @leon-Shargel?

Movie Studio
47 answers, most recent on 8/24/2025
RE: "Takes" functionality

@Can-Dive OK, got that. Thanks. i've always thought that takes aren't really worth the effort, not for what I do anyway. AndyW

Video Pro X
5 answers, most recent on 9/3/2025
RE: Bugs still in Video Pro X17

Thank you for your help. It is obvious that I will not be able to achieve what I need with this program without the hassles. I will just have to live with them.

Web Designer
2 answers, most recent on 10/3/2025
Error No.6

Hi I have Xara Web Designer MX Premium and it is coming up with an error code No.6. It's not opening at all. Any suggestions would be much appreciated. Thanks

Movie Studio
22 answers, most recent on 8/13/2025
RE: Support and TICKETS

@emmrecs @jtu001 Hi. I was using an nvidia 1650 Super but it could not cope with more complex projects so I have it as a standby in case my 3060 12GB stops working but even that struggles with some of the demands I put on it. The more complex a

Off topic
2 answers, most recent on 4/11/2026
Ownership of Vegas Pro

Seems like the ownership of Vegas Pro to BorisFX was not announced ahead of time and suddenly Vegas Pro is now owned by Boris FX, However I was wondering more detail as to why the Devs moved away from Magix, since from a Customer standpoint it was

SOUND FORGE
38 answers, most recent on 9/16/2025
RE: MP3 conversion glitches

I really do not know. Have you tried enabling the legacy MP3 encoder and trying that? Replacing the "mp3plug2.dll" file in the 'FileIO Plug-Ins' folder may fix the issue, I tried the <.dll> MP3 file from SFP-15 which worked, but I'm not sure