• Music Maker

  16 answers, most recent on 1/12/2026

  RE: Midi keyboard not playing live
  @Alex-Kirkwood You have a Focusrite Scarlett interface? That should be enough. You select the Focusrite ASIO driver in the Music Maker audio settings and set the ASIO buffer size to reasonable value, for example 512 samples. Connect your speakers or
• Video Pro X

  6 answers, most recent on 8/7/2025

  RE: Problem download video using FIREWIRE
  Hello Rob, thank you for your input. I think Magix is activated. I just try to download video from hard disk, make short edit and safe as MPEG-2. Everything is working. I think there is problem with connection with my firewire card. I did not use it
• Movie Studio

  4 answers, most recent on 12/14/2025

  Magix Hub
  Hello. I have MAGIX Video Deluxe 2026 Premium (v 25.0.1.248 UDP3). I have an issue with entering to the Magix Hub. After clicking on the "Magix Hub" button, an animation with dots shows, and nothing more happened. I waited for about 10 minutes with
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  @Barry-Wiseman Please remember these are user to user forums, not any contact for Magix staff so no-one who can help you is likely to see your post, sorry. Moderators are NOT Magix employees and we have no direct access to any staff member. Also,
• Movie Studio

  6 answers, most recent on 11/27/2025

  RE: [Solved] Cannot install Video Deluxe 2026
  @Todd-Crandell Welcome to the Magix users forums. The first "port of call" for support is almost always these forums, where users assist each other where they are able to do so. First, in order to try and help you can you give the full name of that
• Samplitude

  30 answers, most recent on 7/10/2025

  RE: Samplitude Music Studio X8 - suddenly crashing
  I mainly use ASIO4all as my audio driver for all "in the box" recordings in SMS (Drum Sampler/ synths) I did try the Magix Low Latency driver....crashed with that too. If I'm recording guitars.....i use a Boss GT-1000 which acts as a recording
• Movie Studio

  3 answers, most recent on 10/29/2025

  Unocking/activation IgniteColorCine
  After installing MEP2022 on my new laptop, it was time to install the add-ons.I installed and activated some of these add-ons (proDAD) without any problems. However, I am having trouble activating IgniteColorCine Magix Pack.A screen appears asking
• Rescue Your Videotapes!

  20 answers, most recent on 11/23/2025

  RE: Windows does not find drivers for the video grabber usb device
  @Atte-Tahvanainen If you can select the grabber as an input device Windows definitely installed the drivers, otherwise it wouldn't be available. Do you know which video system your VHS player uses? As far as I know, the grabber supports NTSC and PAL
• SOUND FORGE

  77 answers, most recent on 2/4/2026

  RE: SFPro continually crashes - versions 14-18
  @scott-james Audacity doesn't support ASIO as far as I know, because it is distributed under an incompatible license. It's odd that it works fine with your setup while SF Pro 18 doesn't. Just in case, do you maybe have the Magix Low Latency ASIO
• Movie Studio

  3 answers, most recent on 7/3/2025

  RE: Need Authorization Code
  @Andy-Arrow If you registered Vegas 10 at Sony, you can use your old Sony login credentials at Magix.com to log into your customer account. There you should find the installer. I think some old installers were updated to connect to Magix license
• Music Maker

  16 answers, most recent on 1/12/2026

  RE: Midi keyboard not playing live
  @Alex-Kirkwood MIDI ports on the audio interface would only be needed if you own a MIDI device without USB connection. You wrote your MIDI keyboard is a USB device. This means the keyboard has its own internal MIDI interface. Do you still have
• Music Maker

  16 answers, most recent on 1/12/2026

  RE: Midi keyboard not playing live
  @Alex-Kirkwood MIDI ports on the audio interface would only be needed if you own a MIDI device without USB connection. You wrote your MIDI keyboard is a USB device. This means the keyboard has its own internal MIDI interface. Do you still have
• Music Maker

  3 answers, most recent on 8/11/2025

  RE: Activation Key Registered But Not Registered
  @yualde Please create a new thread with your question since it really has no connection to the question asked by the thread originator. Since English is clearly not your native language feel free to post in your language and we, or you, can use
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @emmrecs Hi Jeff, Even though my M-Audio has MIDI in/out, I don't use that. My keyboard is connected to the computer by USB and works fine with Music Maker so long as the M-Audio is disconnected. I think I'll try out my wife's fifine audio interface
• Video Pro X

  5 answers, most recent on 9/3/2025

  RE: Bugs still in Video Pro X17
  @preacherallen I think I now understand what the problem is, so thank you for the additional information. The concept of a "third monitor" refers to the use of a third physical screen, i.e., you have three monitor screens/TVs connected to your
• ACID

  6 answers, most recent on 8/8/2025

  RE: Error Saving
  @Peter-Post Hi Is your 'local folder' connected to OneDrive ? If so you need to disconnect from OneDrive and ensure that the folders locations fo saving you projects etc are within the local Documents folder, they should not be in any other
• Movie Studio

  12 answers, most recent on 4/9/2026

  RE: How to stop Magix trying to force me to install Travel Maps everytime?
  @Apollo89x I do not have Magix Travel Maps. Never wanted them. Have no personal use for them. I do not get notifications asking me to download it. I think you have to be very careful when you set either of the Magix video editors up and don't just
• Movie Studio

  16 answers, most recent on 12/23/2025

  RE: No video only sound
  Hi Thanks for all interest I have unticked the "input AVI import format" and tried a new download with no success. There are still black window and the sound is OK. I can open the avi file in VLC media player with both video and sound, I also tried
• SOUND FORGE

  2 answers, most recent on 5/5/2026

  RE: Error code -14
  Hi @Rera53, you might try de-activating and re-activating . Visit the MAGIX Service Center and log into your account, go to 'My Products> Show More Details > Deactivate. the pertinent activation ... or directly in Sound Forge, "Help>
• SOUND FORGE

  2 answers, most recent on 10/24/2025

  Plug-ins not working
  Every time I try to load a plug-in I get an error message saying "Plugin does not support required connection." I have tried changing my audio driver settings in preferences and haven't had any luck. However, I did try a stereo flac file and the
• Movie Studio

  One answer, on 11/30/2025

  [Closed] The new registration of my Movie Studio Platinum 12 does not work
  The new registration of my old "Movie Studio Platinum 12" (BOX version /CD/ purchased in 2013) does not work. I made it after the reinstalling of OS Windows. Specifically after the new installing of Movie Studio Platinum 12 (freshly downloaded from
• Rescue Your Videotapes!

  20 answers, most recent on 11/23/2025

  RE: Windows does not find drivers for the video grabber usb device
  I have tested to play many different videos in the player, same problem. Scart is in out mode, and all 3 color cables are firmly connected. This is what i see then in the software, and there is constant beep sound also at the same time when the vhs
• Movie Studio

  6 answers, most recent on 2/7/2026

  RE: [Solved] Background app from Magix
  @me_again Hi Andy, A long time ago, MEP used the Firebird SQL Server (FABS) to connect to the database created using PhotoManager and MP3 Deluxe, I believe. If you added files to the database and categorized anything, they would show up in MEP under
• Movie Studio

  4 answers, most recent on 12/14/2025

  RE: Magix Hub
  @Marek-K1502 Have you checked whether your firewall and/or antivirus is blocking the connection to the Magix Hub on the "problem" computer? Which version of Windows is installed on both of your computers? I don't think it should be necessary to