• Samplitude

  One answer, on 4/8/2026

  level meters are frozen. they read peak and then hold. HOW TO UNFREEZE
  My Samplitude 2014 has worked flawlessly since new. Now the VU (LEVEL) METERS ARE FROZEN SHOWING PEAKS AND THE HOLDING. How to change this back to how it was ?
• Movie Studio

  2 answers, most recent on 8/8/2025

  RE: Video export no longer follows Start & End markers!?
  I don't recall ever changing that setting, but that was the 1, thanks.
• Photostory

  17 answers, most recent Yesterday

  Unable to start Photostory de luxe 2025 and 2026 after changing comput
  My old computer had Windows 10 upgraded to Windows 11 and it had Photostory de luxe 2025 which has been working well with version 24.01.223. I have changed the computer to a new one with Windows 11 and on it I installed Photostory de luxe 2025
• SOUND FORGE

  15 answers, most recent on 3/29/2026

  RE: Error Message -24
  "Register Now" I did six years ago. "install launcher" every single time. I can't see anything in settings to change or stop this. I ask for the password to go back to 2019 version, get no response.
• Other products

  2 answers, most recent on 2/12/2026

  RE: [Closed] Reuse another License from my original computer
  @MARCELO-MOREIRADOSSANTOS  I recommend you edit your post and remove your personal information, because this is public user forum. Your Vegas registration is bound to your Magix customer account. If you enter a different e-mail address than
• Movie Studio

  6 answers, most recent on 8/7/2025

  RE: Magix video basic editing
  Thanks again. I started with Sony Movie Studio then Sony Movie Studio Platinum in 2012 then to Magix Movie Studio 16 and then 2023. There have been a lot of changes and I'm just now able to start playing with 2023. There have been so many changes
• Music Maker

  13 answers, most recent on 10/21/2025

  RE: 2024 2025 2026 none of them work and support are ignoring my tickets
  I'll give the ISIO change a try... but has anyone heard anything from Support... My ticket has been outdtanding for 2 weeks
• Music Maker

  7 answers, most recent on 2/11/2026

  RE: How to Change Hand to Cursor
  @Whoking Hi In addition to @emmrecs comment, the Hand will change to a double headed arrow when the mouse pointer is over the red triangle of the timeline cursor as shown below The Hand moves objects on the timeline, and, depending on where you
• Movie Studio

  One answer, on 9/4/2025

  RE: [Solved] Does exporting video as "Streamable" reduce it's quality in any way??
  @Apollo89x Hi . . . . Does exporting video as "Streamable" reduce it's quality in any way? . . . . would ticking the "Streamable" box change anything No and yes, respectively. Making a file streamable means important pieces of information are put
• Music Maker

  3 answers, most recent on 9/18/2025

  RE: Loop preview disappears
  I think changing the settings from stereo to mono worked for me. What a weird bug. Thanks for the fast replies!
• Video Pro X

  10 answers, most recent on 12/5/2025

  RE: Video Pro X 11 Crashes Every 5 Minutes
  @MegaMooer Hi. In the end user licence agreement Magix only supplies support for one year from date of purchase. Personally I feel that if it was working in the past then the program hasn't changed but something in the software it runs on has that
• Music Maker

  7 answers, most recent on 2/11/2026

  How to Change Hand to Cursor
  Sorry for being a complete idiot. I have Music Maker 26 and haven’t had a new version in 20 years. All I’m trying to do is a simple cut out of blank space and noise in a recorded wav file. After I load the wave I only get the hand which allows me to
• Movie Studio

  9 answers, most recent on 10/14/2025

  RE: Post Editing Time Limit Not Necessary
  @johnebaker @emmrecs Hi I know this is an old post, but it's relevant in such matter. I noticed that I can no longer edit my music uploaded in the media section? I can no longer change the photo attached or change my description, I could do all of
• Video Pro X

  10 answers, most recent on 12/5/2025

  RE: Video Pro X 11 Crashes Every 5 Minutes
  @johnebaker Hi John. Thanks for the reminder. I had VPX11 and loved it but forgot how the newer versions have changed their setup menus. Ray.
• Movie Studio

  5 answers, most recent on 4/18/2026

  RE: LOSS OF OF PLAY BACK BAR.
  @Steve-Smith Have you tried (from the manual): Reset window arrangement: If you have moved the windows around in Movie Studio, you can change them back to the original position using this command. (Keyboard shortcut: F9) AndyW  
• MAGIX

  10 answers, most recent on 3/30/2026

  Service Status: Loops Unlimited #Solved
  We are currently experiencing lingering effects from an outage with one of our cloud providers.Although we successfully restored or migrated many services over the weekend, there are still ongoing issues with the subscription management for Loops
• SOUND FORGE

  7 answers, most recent on 3/12/2026

  RE: RX VST Plugin Issues
  And now it is working in SF16. I have no idea how it is working now, but wasn't a second ago. My best guess is installing and trying SF18 fixed/changed something so it can work now. Anyway, thanks for the help and ideas.
• Movie Studio

  13 answers, most recent on 5/15/2026

  RE: MMS 2025: New AI Effects
  Arrgh! I copied everything to another Movie, changed AI Sharpen everywhere to Pixelan Smartsharpen, exported and it worked. However, I forgot that I had put some audio effects (noise reduction, EQ and compression) in the Mixer, so I ended up with
• Off topic

  160 answers, most recent one hour ago

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 The information you've just posted refers to the hosting of users web sites previously hosted by Magix as part of their Magix Online service, i.e., they created their sites using either Magix or Xara web designer products and then
• SOUND FORGE

  16 answers, most recent on 3/18/2026

  RE: Registration issues with Sound Forge 11
  Recently purchased Video Pro X17 and cannot access Magix Hub features because I cannot log in. My username and password has not changed. The error message is This page isn't working at the moment If the problem continues, contact the site owner.
• Video Pro X

  9 answers, most recent on 1/20/2026

  No output option at 100fps for 4k-100fps video
  I'm still using VPX 14 which will load and edit my 4K-100fps video, but will not output at 100fps! I've tried to change the movie output settings manually to 100fps, but VPX 14 will not accept this change and forces the output frame rate to only
• Movie Studio

  22 answers, most recent on 8/13/2025

  RE: Support and TICKETS
  @jtu001  Have you tried changing the rendering to CPU in the program settings? Maybe some effects aren't rendering on the GPU.
• Other products

  4 answers, most recent on 2/19/2026

  RE: Serial number
  @Gondim Hi Please do not post Order numbers, Serial numbers or any other confidential information in the forum, this is a public forum, not Magix Support. If you do recall the old email address and password used to register the software, then you
• Music Maker

  3 answers, most recent on 4/3/2026

  RE: Installation Gets Stuck
  "Windows Resource Protection did not find any integrity violations." Still same issue after following these commands. I also updated my windows to see if that would change anything (It didnot). I used to have 2022 premium model that I have recently