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Jeff, thanks for the help, much appreciated. Yes, I have disabled the antivirus and also the firewall. Strangely, the problem occurred when I downloaded the latest X version, which did download, except that the pictures were blacked out, only a few

Off topic

160 answers, most recent Yesterday

RE: Magix support has not responded to support tickets for months

@tony-maye Hi and welcome to the forum. We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please

Movie Studio

13 answers, most recent on 9/8/2025

RE: Nvidia RTX 5080 Graphics Card | But MEP 2026 suddenly stopped using it

@Apollo89x I think that message normally refers to updating the graphics drivers for the card from the nvidia website. The current top nvidia card is the 5090 but some benchmarks of the 50 series are being beaten by earlier 40 series dependant on

Movie Studio

46 answers, most recent on 1/28/2026

RE: BEWARE Latest Nvidia GTX 591.44 Drivers

Hi @all,I just successfully exported a 25-minute clip in AV1 with ProX17 using the active hardware encoding and the installed Nvidia graphics driver 591.44 Studio on my Windows 11 PC. Therefore, I think this driver should be fine, and the blanket

Movie Studio

32 answers, most recent on 4/2/2026

RE: Export quality from RTX Ti3060 far inferior to UHD770

Hi Everyone Magix has dropped a new update to VDL 2026 and VPX 17 .318 Fixed: Export issues when using the latest NVIDIA graphics drivers. Added: Missing localizations have been added. Installed and tested with Als drone clip - smooth as silk at

Movie Studio

32 answers, most recent on 4/2/2026

RE: Export quality from RTX Ti3060 far inferior to UHD770

Yes, only a few users have commented on the issue so far.Nevertheless, I think that it is a general problem in the configuration mentioned (latest version of the 2026 Magix software with the latest Nvidia driver).Let's hope it gets patched soon.In

Movie Studio

14 answers, most recent on 9/8/2025

RE: MAGIX Video deluxe 2026 Premium (Constantly Crashing on Startup)

@ItsMichael @SP. My understanding is we should be using the "game-ready" drivers. They are referred-to in this Support

Movie Studio

3 answers, most recent on 10/29/2025

RE: Hardware acceleration affected by motherboard?

@Richard-Curtis Hi Did you enable the Intel UHD 630 in the BIOS, Chipset, or Settings menu (?), and change the Internal Graphics option to Enabled? Following a restart of the computer both GPUs should be available. If left on Auto then it will be

Movie Studio

11 answers, most recent on 12/4/2025

RE: Corrupted Audio

update: system is: Windows Info:Processor Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz 3.40 GHzInstalled RAM 8.00 GB (7.88 GB usable)Storage 3.64 TB HDD ST4000DM004-2U9104, 932 GB SSD CT1000MX500SSD1, 3.64 TB HDD

Movie Studio

22 answers, most recent on 8/13/2025

RE: Support and TICKETS

@jtu001 Hi . . . . My computer performance is perfectly sufficient with a Ryzen 7 and 32GB of RAM. . . . Which model of the Ryzen 7 do you have - there are many variants, in addition is there a NVIDIA graphics card installed? John EBForum Moderator

Movie Studio

2 answers, most recent on 7/1/2025

RE: bubble question

John, you make it look so simple i was not far off i could resize txt but not graphic will give it a go tonight as ever appreciate your response.. thanks again Brian

Xara Designer Pro

11 answers, most recent on 4/30/2026

RE: Xara Designer Pro - Slow work after 10-15 min

@gene-pG-Poole Hi and welcome to the forum. 'Same computer specs as the OP, except' Please do not quote your system specs as above. When quoting your motherboard specs, please give all the information regarding its main components, quoting the

Other products

One answer, on 10/24/2025

New Intel GPU driver avaialable for older processors.

For those of you running an Intel HD630 (and possibly older), new driver 31.0.101.2137 is now available to download. I thought Intel said the older video graphics chips would not receive any further updates on the last driver. It's available for

Video Pro X

29 answers, most recent on 9/13/2025

RE: Kodak C330 audio

Doesn't appear to be any problems with the audio but the HEVC MP4 export from Magix has flickering and double exposure. The HEVC MKV export from HandBrake plays without any errors before rotating in Magix. Other than the rotation, the only changes

Movie Studio

11 answers, most recent on 1/12/2026

RE: Video Deluxe 2026 - Access Violation Code - Program Crashes

@SHANE-KOHUT HI Thanks for the feedback, pleased to hear it is now working. I would suggest you put the specification of your computer system including Windows version and program version, see this topic for what is required and please quote

SOUND FORGE

2 answers, most recent on 9/1/2025

Software is glitching.

I have SOUND FORGE Pro Version 11 (Build 299). Recently I am encountering glitches which make it difficult to impossible to edit my music. Fade-outs don't work. Sound stops entirely (even though I can see the graphic displayed on my monitor still).

Video Pro X

10 answers, most recent on 10/23/2025

RE: App failure to load

Hi thanks for responding. It's on Windows 11 running gigabyte control center. I just started using a new PC with GCC for the Geoforce graphics, the app was working fine but when the controller prompted for a update and the app would no longer load.

Music Maker

13 answers, most recent on 10/21/2025

RE: 2024 2025 2026 none of them work and support are ignoring my tickets

Like I said I have done the INI thing and the cursor. Silly me to think the software should work out of the box and on HO laptops. Once started if I load up any project and press play it grinds to a halt after a few bars... the screen becomes

Movie Studio

9 answers, most recent on 10/17/2025

can someone help me remove dog barking and a car racing up the street

i filmed a great interview and during filming in the summer the owner of house opened windows it was only at edit time i heard the dog and car. it would be good to tone down or remove them i tried dimming the frequency of dog in graphic

Music Maker

One answer, on 11/24/2025

[Closed] Download Manager Doesn't Work!

Hello, The Music Maker 2026 Premium Download Manager is completely non-functional on Windows 11, intel i7, Nvidia GeForce Graphics, 16gb ram, 6gb dedicated graphics + 400gb free SSD storage.The progress bar does not move, the remaining time is

Movie Studio

11 answers, most recent on 1/12/2026

RE: Video Deluxe 2026 - Access Violation Code - Program Crashes

@SHANE-KOHUT HI Thanks for the feedback, pleased to hear it is now working. I would suggest you put the specification of your computer system including Windows version and program version, see this topic for what is required and please quote

Movie Studio

5 answers, most recent on 7/4/2025

RE: MXMPEG2 Error 0110: no media decoder found

@Steve-Summerlin @AAProds Hi Al. I can confirm there are definitely software options to encode and decode AV1 but I can't remember whether I got mine from the Microsoft store or not. Either way they were free. Unless you have at least an nvidia 4000

Video Pro X

9 answers, most recent on 1/20/2026

RE: No output option at 100fps for 4k-100fps video

@tom_frank Hi In addition to Marc's comment, VPX 17 maximum framerates for 4K UHD (3840*2160) export is 60 fps for h.264/AVC , h.265/HEVC and AV1 (AV one). Note: A graphics card with a video decoding/encoding module that supports decoding/encoding

Video Pro X

4 answers, most recent on 7/31/2025

[Solved] Multicam issues

I'm using Video Deluxe 2026 Premium Version 25.0.1.248, and I am having difficulty with the multicam functionality. I have been able to process two separate camera tracks successfully, but when I add a 3rd camera track the functionality falls