• Movie Studio

  9 answers, most recent on 7/31/2025

  [Solved] How long does it take for customer support to respond?
  Greetings. On July 12, I opened a ticket with customer service because I am having problems activating the Boris FX BCC Chroma Key Studio plugin, but after 18 days I have not received any response, only an email with the ticket number. On the 23rd,
• Music Maker

  2 answers, most recent on 5/12/2026

  Incorrect package sent after payment
  Like so many others here, I paid for musicmaker Ultimate 2026 and have been only given the half priced platinum version despite 5 tickets I have raised and still zero response! There is no tel number I can find for customer service and it seems the
• Music Maker

  7 answers, most recent on 3/29/2026

  RE: Loops unlimited will not load
  @S-S6754 Hi There was an outage with one of the Magix cloud providers which was causing this issue, see this notification from Magix. Check again, it is now working for me at the time of this comment. John EBForum Moderator
• Movie Studio

  4 answers, most recent on 10/29/2025

  RE: Magix HUB
  Hey guys, no folder must be deleted fortunately... you need to go to the following page and follow the steps under Hub Services: https://www.magix.com/ch/foto-grafik/photostory/benutzerhandbuch/magixhub/ it worked for me. cheers GTF
• Movie Studio

  12 answers, most recent on 11/15/2025

  RE: [Solved] Speech to text
  @JRH Hi, You'd think they'd include a few free minutes with the download to get you started and tell you you need to buy more and provide a link. I don't understand. All 3 versions of VDL2026 have TTS characters and STT time included. The minimum is
• Movie Studio

  8 answers, most recent on 4/10/2026

  RE: -14 error
  @lighthope Please read https://www.magix.info/us/support/?question=395974&title=what-should-i-do-if-error-code--14-appears-when-activating-the-program and follow the advice given there in order to resolve the problem. (It seems you are entering
• Movie Studio

  8 answers, most recent on 3/13/2026

  RE: [Solved] I have Video Deluxe Plus (2026) :: But ProDAD Hide V2 not included??
  @Apollo89x Hi, Magix as a company have basically tried to mislead/fool people by renaming the basic version as "Plus" | Wheras that used to be the mdi-range level in previous versions. No, nothing is misleading at all. Magix dropped the "Basic"
• Web Designer

  34 answers, most recent on 8/1/2025

  RE: Publishing to OVH Cloud
  The transfer from Magix to OVH was supposed to be simple but in reality far more knowledge of the technical language and use of the complex settings is required. Even the guides are complicated - trying to follow in split screen and input. I was
• MAGIX

  10 answers, most recent on 3/30/2026

  RE: Service Status: Loops Unlimited #Solved
  Apparently Magix Music Maker continues to have constant issues. It also makes me wonder why the problem like the one below persist. I have found no forum responses, no direct solution. - Why do these problems continue persist?- What is specifically
• Movie Edit Now

  5 answers, most recent on 3/28/2026

  Video Deluxe 2026 Premium - Activating the AC3 5.1 Codec and Other Opt
  Hello, some time ago I purchased this program, but it doesn't allow me to export Dolby Digital 5.1 audio from 6 independent WAV files. There simply isn't an option to export a file with this track during export. I think I need to activate it
• Movie Studio

  12 answers, most recent on 11/15/2025

  RE: Speech to text
  @JRH Hi Thanks for the heads-up - that is not obvious, I had to search for the Hub AI and Stock media and Cloud storage features top-up page. For other users the top up page is here. John EB
• Music Maker

  7 answers, most recent on 7/24/2025

  RE: Installing Music Maker
  Hi, I have also been trying to download Music Maker Premium 2021 having changed PC's but the download in my service centre account is the 64bit free version and it does not recognize my serial number. Can anyone help me with this?
• SOUND FORGE

  2 answers, most recent on 4/27/2026

  RE: From Sound Forge Audio Studio 10 to 13
  Hi @Rosalie, the legacy UI for all versions of Sound Forge Pro and Audio Studio is basically the same... aside from SF Audio Studio 12, which was a one-off unique build (pros and cons). All the Magix versions have dark and light color options in the
• SOUND FORGE

  7 answers, most recent on 11/12/2025

  RE: Sound Forge 17
  I just nplaced an order for SoundForge Audio Studio 17, got an order confirmation but no email with link to download and serial to activate. I checked credit card company and there's a pending charge. Have I been scammed? How do I cancel the
• Off topic

  160 answers, most recent 3 hours ago

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 Hi . . . . It is because Magix is offering a dead service that I have reported the issue to the Host. . . . . As I said in my previous comment, hosting is irrelevant to the issues that users are having with Magix Support. From the
• Off topic

  160 answers, most recent 3 hours ago

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 As a customer what's stopping you from contacting @Tom_Sp user Sp contacted Tom and his issue was resolved? As stated we are only volunteers, we have no authority over Magix. All of the answers are in this thread. Stephen Forum
• Movie Studio

  One answer, on 10/12/2025

  RE: My old PC crash, can I have a copy.
  @VINH-NGUYEN Assuming you bought, registered and activated the previous installation of MS 2025, go to your Magix account, log in, go to My products and find the listing for the software. It will include the option to download the
• Movie Studio

  One answer, on 1/17/2026

  [Closed] Stopped working. Reinstalled and now won't take Activation code
  Had for years Movie Studio Platinum. Used many times. New computer it was installed, but after one time it suddenly stopped. Even restarting computer did not fix so had to uninstall. In attempt to re-install it will take the S/N but authentication
• Music Maker

  7 answers, most recent on 3/29/2026

  RE: Loops unlimited will not load
  When I log in this message popped up. Magix Store Error Error transferring https://api.magix-iap.com/codo/crest - server replied: Service Unavailable
• Music Maker

  7 answers, most recent on 3/29/2026

  RE: Loops unlimited will not load
  It is really frustrating when we're paying for a subscription like Loops Unlimited and we are basically out of options to make our music. The worst part is the company rarely posts anything including real-time status updates on social media or on
• Photostory

  3 answers, most recent on 3/19/2026

  RE: Photostory Deluxe 2026 & Photo Manager Deluxe – Installer crashes imme
  @beth-pritchard Hi . . . . keep getting 'The support request could not be saved' . . . . Magix have been having some problems with one of their Cloud providers, which have been affecting several programs, and services. Which program are you having
• Music Maker

  7 answers, most recent on 3/29/2026

  Loops unlimited will not load
  Loops do not load in to programme at start up and get a error ServerError, Critical: Error transferring https://api.magix-iap.com/codo/crest - server replied: Service Unavailable
• Music Maker

  15 answers, most recent on 3/28/2026

  RE: Music Maker update 32.1.0.17
  Hello there. I found what I was looking for. I noticed that these comments are from 2024. But that same message just started popping up for me every time I run the program. Looks like this: Service Unavailable
• Off topic

  160 answers, most recent 3 hours ago

  RE: Magix support has not responded to support tickets for months
  Just a follow-up on the comments from the now banished user about Magix On-line World and Xara On-line and to clear up any misconceptions about the statements: As of 2025, OVHcloud has taken over as the hosting provider for Magix and Xara Online