• Audio Cleaning Lab

  One answer, on 3/28/2026

  RE: Cannot install Magix Audio Cleanic 2014
  @Christophe-BOUTONNET Please edit your post and remove your private information. This is a public user forum and we are all users like you and no Magix support staff is active here. You need to ask support at infoservice@magix.net for a direct
• Movie Studio

  5 answers, most recent on 9/3/2025

  RE: Question: How to add new font to Magix Movie Studio 2025 in Windows?
  Thank you for responding. I did the standard Window restart again, and then attempted one more time. It populated in the Magix Movie Studio this time. Again, thank you for reaching out. I used to do video creation back in the 90s and early 2000s,
• Music Maker

  7 answers, most recent on 6/25/2025

  RE: How do I cancel my subscription so it doesn't automatically renew?
  @Sebastian-Biel W przeszłości można było po prostu anulować subskrypcję na ekranie powitalnym Music Maker. Czy tam zaglądałeś?     In the past it was possible to simply cancel the subscription in the welcome screen of Music Maker. Have you looked
• Rescue Your Videotapes!

  4 answers, most recent on 9/23/2025

  RE: Video easy Video Saver 8
  in device managerMagix Video Converter 3 has error code 39Video Grabber has error code 28
• Movie Studio

  One answer, on 4/10/2026

  Video Display/Audio in Video Deluxe 2026
  After importing a video a black screen is displayed but the audio plays, I have changed the hardware acceleration to CPU as instructed but it still has the same outcome. What am I doing wrong?
• Music Maker

  3 answers, most recent on 9/18/2025

  RE: Loop preview disappears
  @MrGSm, @SP. Hi . . . . I think you need to delete the H2 graphic files in the project folder to rebuild the waveform graphic . . . . On my default settings install of Music Maker the waveform files have the file extension .H0 and are located in the
• Video Pro X

  10 answers, most recent on 10/23/2025

  RE: App failure to load
  @Michael-Banks1180 Another user has pointed out to me in a Private Message a potential area of misunderstanding in your original post! Can you please confirm the exact name of the Magix Video Editing product you have? You've chosen Video Pro X as
• Xara Designer Pro

  4 answers, most recent on 9/7/2025

  FlipBook
  Hello MagixI am your customer, I have Sound Forge, Vegas, and XARA. Well, I recently started using the FlipBook feature in XARA and I couldn't find a way to create a universal executable, a .exe file, that allows me to send just the FlipBook to
• Off topic

  162 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  @emmrecs @johnebaker @SP. @SP. Had mentioned that he could not message Tom earlier on in the post and asked me to message him on his behalf to deal with his support issues. Stephen Forum Moderator
• SOUND FORGE

  4 answers, most recent on 2/19/2026

  RE: Can't activated Sound Forge Audio Studio 9
  Some versions of SF-9 (AS or lite) were included with Sony turntables and were different in terms of activation and may not work with the 'new' procedure. I do not have one of those unique versions to test and I do not know if Magix support can help
• Movie Studio

  7 answers, most recent on 2/20/2026

  RE: Crashing in Windows 10
  @Mike-Edmonston Hi Are you creating or intend to create Blu-ray discs with the software? If so then there is a 'compatibility issue' with hardware acceleration encoding of AVCHD Interlaced video on Nvidia GPUs which support NVENC eg the GTX 10xx
• Other products

  30 answers, most recent on 1/16/2026

  RE: Topo maps broken in latest TRAVEL MAPS update
  @Theuns-Serfontein Hi Theuns, I downloaded and opened your png file in Travel Maps and quickly added 20 locations. No problems encountered. If you want to get together on Google Meet, send me a PM with the code. I'm in Eastern Canada (Quebec), so
• Movie Studio

  3 answers, most recent on 7/23/2025

  RE: MS2023 Suite: select all then can't move it
  ops, it was self in-flicted! 1 row was LOCKED, issue resolved.
• SOUND FORGE

  38 answers, most recent on 9/16/2025

  RE: MP3 conversion glitches
  If the same behavior occurred using SF-14, I don't think using the legacy MP3 encoder in SF-18 will help..Where the master PCM (wav) file(s) rendered in Reaper.. then opened in Sound Forge for encoding?Did you state the same issue occurred using a
• Photostory

  2 answers, most recent on 4/27/2026

  RE: Order Number removed by Moderator
  @Theo-Min Hi, Further to what Jeff indicated, "Plus" is just Photostory Deluxe "plus" Photo Manager and possibly PanoramaStudio 4 Lite. I'm not sure about PanoramaStudio, but I received it with Photostory Deluxe 2026. While Photo Manager is an
• Off topic

  162 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 John, clearly you have never had a web site hosted by a company. I suggest you do then you will learn what rubbish you are saying! Despite being warned previously about the tone of your replies in this thread you have continued to
• Video Pro X

  2 answers, most recent on 3/30/2026

  [Closed] Vegas 23 VCRUNTIME140_1.dll - can't start
  Hi! I was using V23 Build 356 in saturday and everything works great. After I finish movie I just turned off PC and didn't used it until now.Now I have VCRUNTIME140_1.dll error when I try to start V23. I uninstall all Microsoft Visual C++
• SOUND FORGE

  20 answers, most recent on 6/28/2025

  RE: Sound Forge 15.0 build 121 'Enter Key' behavior change
  Still not changed via updates - for me even not in 15 Pro. It's total crap, I couldn't agree more. @rraud, your keyboard.ini sadly didn't work for me... My solution with Pro: Options --> Customize Keyboard Go to Data Window and search for "Toggle
• Video Pro X

  12 answers, most recent on 11/16/2025

  RE: Mapper
  @Verner-Nielsen Hi . . . . VDL still creates new folders in documents when VDL is started. It is wrong that I cannot have photos in documents that have nothing to do with VDL . . . . That is correct, the folder should be called Magix within which
• ACID

  6 answers, most recent on 9/25/2025

  RE: Does Acid pro have a CHANCE!!.
  Reply to SP, This was from CHAT GPT.   🎛️ MAGIX owns Acid Pro and Vegas Pro In May 2016, MAGIX Software GmbH acquired the majority of Sony Creative Software’s product lines—including ACID Pro, Sound Forge, and VEGAS Pro. So MAGIX became the rightful
• SOUND FORGE

  10 answers, most recent on 12/5/2025

  RE: Error Code 24. Just bought and installed.
  Sorry to hear that you have been suffering a similar problem with Magix support - seems to happen with companies in many different fields once 'equity partners' get involved, and their frequent cost-cutting in search of short-term bigger profits
• Movie Studio

  6 answers, most recent on 4/24/2026

  RE: Movie effect settings ??
  @idd-2016 Hi There is no indication of Master Effects, Brightness/contrast, Colour or Sharpness, have been applied to the movie, this only occurs for effects applied to objects on in the timeline. John EBForum Moderator
• SOUND FORGE

  15 answers, most recent on 3/29/2026

  RE: Error Message -24
  "Register Now" I did six years ago. "install launcher" every single time. I can't see anything in settings to change or stop this. I ask for the password to go back to 2019 version, get no response.
• SOUND FORGE

  4 answers, most recent on 5/11/2026

  RE: License for iZotope Plugins
  @fbc.dunn Another user couldn't reinstall Sound Forge 18 because of a wrong e-mail address and also waited weeks without responses from Magix support. And then they asked Boris FX support who contacted Magix support for them and the problem was