• SOUND FORGE

  One answer, on 6/15/2025

  RE: Sound Forge Pro
  Welcome to the Magix Sound Forge users community @Donald-Taylor,Login to the "Magix Service Center" and download your SF version(s) from 'My Products' ..or.. if you already have SF installed on another PC, You can copy /paste the unpacked
• Movie Studio

  One answer, on 5/8/2026

  RE: [Closed] Need Help Reactivating or Purchasing New VEGAS 365 Subscription
  @Henrik-Madsen Since Vegas Pro is now owned by BorisFX, please read this pinned post and follow the link to the forum for Vegas Pro users. This thread will be closed. JeffForum Moderator
• Movie Studio

  3 answers, most recent on 10/15/2025

  RE: [Closed] advanced Options
  @Michael-Fowler Welcome to the Magix user to user forums. Unfortunately, your first post here is very much lacking in detail! First, exactly which version of MS do you have? If it is version 17 or earlier, please read this pinned post. If you ahve
• Movie Studio

  25 answers, most recent on 8/7/2025

  RE: Any decent support for Insta360 videos yet?
  @johnebaker @AAProds While the video is "legible", it's the proprietary metadata contained inside the .insv file that is the issue. I agree, it would be great if the three Magix editors could import the .insv files directly but there must be a
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi I, too, had a repeat email asking for more information that I had already given along with an image of the issue. To ask for a refund, email infoservice@magix.net. I would also suggest you include a link to this topic. The
• Music Maker

  7 answers, most recent on 10/20/2025

  RE: MMM 2014 fresh reinstall from website
  @Eleyan You can also check the folder C:\Users\*YourWindowsUsername*\Documents\Magix Downloads\Installationsmanager\ on your Windows 7 computer. Maybe it still has a backup copy of the Music Maker 2014 installer.
• Movie Studio

  6 answers, most recent on 8/7/2025

  RE: Magix video basic editing
  @William-Porter Hi, Just so you know, Movie Edit Pro, Magix Movie Studio and Video Deluxe are all the same program. Here is a link to a sticky thread with the list of tutorials to help you. I suggest that you start with Basic Editing 1 and 2. John CB
• Movie Studio

  36 answers, most recent on 7/14/2025

  RE: Video Deluxe 2026 website
  @CubeAce Hi From the URL behaviour it would appear to be filtered, eg changing https://www.magix.info/us/forum/video-deluxe-2026-website--1347071/ to https://www.magix.info/de/forum/video-deluxe-2026-website--1347071/ and refreshing the page you
• Movie Studio

  9 answers, most recent on 7/31/2025

  RE: How long does it take for customer support to respond?
  @webfrit Welcome to the Magix users forums. Because Magix GMBH is currently undergoing a major company restructuring I suspect responses to support requests are taking rather longer than usual at the moment so the answer to your question of how long
• SOUND FORGE

  8 answers, most recent on 1/26/2026

  RE: Non functioning Sound Forge / no response from support
  @Rod-Devonshire No Magix staff is active here. We are just users like you. The only recommendation I can make is that you should make sure you send a reminder to your latest open ticket every two or three days, don't wait a week without doing
• SOUND FORGE

  8 answers, most recent on 3/31/2026

  RE: Wave Hammer - Sound Forge 18
  @rraud What will they f__ up next? If there is a next.. Since today Sound Forge is listed as a new app in the Boris FX Hub (as is Vegas). If they took the software over from Magix we might finally get some updates in the near future.
• Music Maker

  6 answers, most recent on 8/4/2025

  RE: Help
  @Toni-Banic HI Check your email for a confirmation of purchase, sometimes the email may end up in your spam folder, check there as well. Do note this is a user to user forum not Magix Support or Sales. If you have not received a confirmation email,
• ACID

  19 answers, most recent on 1/21/2026

  RE: WAVES VST Plug-in inssue
  nah - if I would work for Magix I would force them to make Acid and Vegas great again ;)Glad it works for you! Also remember to hit "save" as often as possible because Acid is a wild animal and likes to crash without a single warning ;)
• Movie Studio

  2 answers, most recent on 6/27/2025

  RE: PC Win 11
  @Jackson11410 Hi, log in to your Magix account - My Products, you should be able to download them from there.
• Music Maker

  One answer, on 6/27/2025

  24 bit reading and writing problem?
  Did magix music maker 2026 solve the 24 bit wav reading and writing problem?
• Sequoia

  5 answers, most recent on 8/27/2025

  Codemeter
  Hi- I own a copy of Magix Sequoia 12 but have misplaced the dongle. It is likely in storage. I still have the install discs and license code, book, etc. I’m registered with Magix. I’ve also reached out to Magix for support (they had offered this
• Video Pro X

  25 answers, most recent on 2/11/2026

  RE: Cannot start VPX17 by double-clicking on MVP file
  The problem also occurred in the German forum and could not be solved. https://www.magix.info/de/forum/kein-programmstart-nach-doppelclick-auf-mvp-datei--1347329/#ca1983784  
• Web Designer

  2 answers, most recent on 10/3/2025

  RE: Error No.6
  @Nigel-Watson I hope you have an installation CD-ROM to reinstall the software. I'm pretty sure that it's no longer possible to download such old software from your Magix customer account. Make a backup of all your projects and everything you
• SOUND FORGE

  10 answers, most recent on 12/5/2025

  RE: Error Code 24. Just bought and installed.
  @Ben-Brunsson Please read https://www.magix.info/us/support?question=377190&category=0&title=how-do-i-solve-error-message--24 and follow the advice given there. HTH JeffForum Moderator
• Movie Studio

  46 answers, most recent on 1/28/2026

  RE: BEWARE Latest Nvidia GTX 591.44 Drivers
  The following information is now available in the support section: https://www.magix.info/us/support?question=466428&category=0&title=why-is-there-suddenly-a-fallback-to-the-cpu-for-hardware-accelerated-exports-via-the-nvidia-graphics-card
• Photostory

  9 answers, most recent on 2/3/2026

  RE: Magix Travel Maps - OpenStreetMap issue
  Update to previous post. I sent a request to technical support and received the following automated response: Dear Customer, I am an AI support agent for MAGIX, and I am responding to your inquiry based on our knowledge base. The issue you are
• Other products

  20 answers, most recent on 5/27/2026

  RE: Independence Pro 3.3
  @AJenn Ok, maybe this is caused by the recent introduction of MIDI2 on Windows 11? I only suspect this, because the standalone version of Independence has it's own MIDI preferences. Here are steps to disable it:
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: Unable to Activate SF18 Pro after a reformat of my computer
  @Tom_Sp @SP. @px41 Hi see my pinned post here for further enquiries here. As BorisFx has said ownership of Soundforge I am not sure how Tom can assist or proceed. Stephen Forum Moderator