• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @johnebaker @SP. @PATIENT-X @emmrecs i'm confused now, is he able to still see my response or no? I'm not sure how I would have been able to send this to him privately.
• Movie Studio

  11 answers, most recent on 1/12/2026

  RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
  @SHANE-KOHUT HI Thanks for the feedback, pleased to hear it is now working. I would suggest you put the specification of your computer system including Windows version and program version, see this topic for what is required and please quote
• Photostory

  16 answers, most recent on 10/15/2025

  RE: I've been using photostory for some time but now have hit bugs.
  @Carl-Brik I solved the problem and the software is now working softly. That is great to hear, thank you for telling us! However, for the sake of anyone else reading this thread and experiencing the same or a similar problem, can you tell us how you
• Music Maker

  16 answers, most recent on 1/12/2026

  RE: Midi keyboard not playing live
  @Alex-Kirkwood You have a Focusrite Scarlett interface? That should be enough. You select the Focusrite ASIO driver in the Music Maker audio settings and set the ASIO buffer size to reasonable value, for example 512 samples. Connect your speakers or
• Off topic

  One answer, on 6/29/2025

  RE: [Closed] LOST email
  https://www.magix.info/us/forum/this-is-not-the-vegas-products-forum-please-read-here-first--1242927/
• Music Maker

  9 answers, most recent on 12/29/2025

  RE: Music Maker Loops Unlimited Subscription
  @David-M-Turner Hi The simplest solution to the issue is to stop OneDrive syncing the folders MMM uses, ie the Magix folder in your Documents folder if you installed with the default folder settings - see this Microsoft article . . . . the ones not
• ACID

  267 answers, most recent on 4/2/2026

  RE: Feedback on ACID Bugs
  I'm sure this is just Another Vote for updating addressing of storage in Acid so that multiTB drives don't make it complain.
• Music Maker

  9 answers, most recent on 12/29/2025

  RE: Music Maker Loops Unlimited Subscription
  Actually the answer was requestors from OneDrive kept popping up and asking me to keep or delete files which made Music Maker freeze every single time. By the time I moved on to a second and sometimes third song using 4-8 soundpools the ones not
• Movie Studio

  18 answers, most recent Yesterday

  RE: Video Deluxe 2026 Plus
  @AAM Thanks for the Windows version. Error code 5 Access violation is a Window issue, he most likely cause is a Windows Update. To check your system, close all running programs then:- Hold down the Windows Key and press XSelect - Terminal (Admin)
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  @AAProds Hi Al I currently don't have access to those files at the moment, my PC is offline for a few days. Will let you know as soon I can put something together for you. @jak.willis Hi Jak The full error message I believe
• Movie Studio

  12 answers, most recent on 4/9/2026

  RE: How to stop Magix trying to force me to install Travel Maps everytime?
  @Apollo89x Hi . . . . tick all the boxes, and so install all then delete the shortcut icon for Travel Map off your computer . . . . That is a fudge, the correct solution, if you originally installed all the Extra Content, is to uninstall the Travels
• Photostory

  12 answers, most recent on 8/9/2025

  RE: where is music in deluxe 2021
  @Robert-Madison Hi, Definitely the wrong place. This is a thread about where the music is in PhotoStory 2021. Please start your own topic (New Post) with an appropriate subject line, and indicate which version of PhotoStory you are using. BTW, the
• Movie Studio

  15 answers, most recent on 9/26/2025

  RE: MAGIX Video deluxe 2026-encoding failed
  @johnebaker it is the second stage, the actual burn, whether to disc or ISO file, that creates the correct folder structure from the prerendered files folder. John, @Alfns point is that the VIDEO_TS folder is not created on the PC as a folder by the
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Gr8fuldan Hi . . . . everyone keeps saying to log into your account. . . . thus I forgot my password. I put in for a change of password under forgot password and got no email back. . . . . You wouldn't, the email is sent to the old address with
• Music Maker

  2 answers, most recent on 9/6/2025

  RE: Why does music maker suck so much????
  @Dementatr0n2099 It works mostly fine here. There is a proverb: often the problem sits between the computer and the chair. Also, your text is nearly unreadable without any punctuation. If English isn't your first language, no problem, try an AI or
• Movie Studio

  6 answers, most recent on 7/3/2025

  RE: Video Deluxe 2026 initial testing bugs (?)
  Hi, without considering plugins, that is, just natively, have you found anything that does not exist or has been improved in VDL 2026 compared to previous versions? (This is because I downloaded VPX 17 on another machine that is much faster than my
• Movie Studio

  12 answers, most recent on 11/15/2025

  RE: Speech to text
  No, none of that. Do I have to buy extra credits or something? I saw an article suggesting this is what happens if you have no credits, but I've not seen anything about that in the instructions. This is the video, just two elderly friends
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  @jak.willis I wonder whether the error message you see is actually something of a "red herring"? As I understand it, when exporting any video files with the aim of creating either a DVD or BD, there must be some degree of re-encoding happening in
• Video Pro X

  29 answers, most recent on 9/13/2025

  RE: Kodak C330 audio
  @AAProds, @nicolesharp100 Hi Al . . . . VDL 2026 is saying the video is 25fps . . . . VPX does the same, no matter what frame rate the jpeg encoded actual rate is, tested on other JPEG encoded movie files I have. . . . at 60fps and 48khz . . . I
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  @jak.willis Hi Jak . . . . so the content itself was shot on tape. So all that’s happened is it has been scanned or upscaled to 1920x1080. So seeing as the content itself is not really HD, I am worried that any quality loss will in fact be
• Movie Studio

  25 answers, most recent on 10/8/2025

  RE: Issues with MAGIX Video deluxe 2026 Plus
  @stephen-logsdon Hi and welcome to the forum. The issue you are having is not related to those of this topic, and as such has been hidden, this is considered as hijacking another users topic. . Please create a new Post and include more information
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @PATIENT-X @instrumentality @SP.Hi Stephen, thanks for raising this and for your continued moderation and feedback. I want to clarify how our support setup currently works and address the concern about AI vs. human interaction. We operate two main
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  I been looking at buying video upgrade , in the video upgrade I own Acid and sound forge, I just cannot speak to anyone it is so hard to make contact
• SOUND FORGE

  5 answers, most recent on 11/30/2025

  RE: Lost trust in SF.
  I mostly use SFP-15, SF-16 & 17 could not display my irreplaceable 32 bit third-party VST-2 plug-in's UI properly, which was basically resolved for the most part in SFP-18. The legacy FS peak meter was changed in SF-16 and removed all together