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@PATIENT-X Thank you very much for the information about the amount of tickets that still need to be answered. At least we now know a little bit about what is going on.

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

@James1812 Hi You need to get in touch with PayPal, it is they who are causing the issue. John EBForum Moderator

Video Pro X

33 answers, most recent on 7/15/2025

RE: keyframe bugs remaining in the current version of VPX17 (v..269)

Hi @AAProds what is SPR ?

Movie Edit Now

8 answers, most recent on 2/11/2026

RE: magix movie edit pro mx

@George-Munro Hi George . . . . the only way i could get it to work was to carry out a ‘no loss’ mp4 file conversion . . . . That would suggest that the original drone video format is one that is not supported by MEP MX, most likely they are

Movie Studio

2 answers, most recent on 10/20/2025

RE: Hi I bought the program in 2012 now this does not allow saving as mp4

@Timo-Nieminen You will see that the serial number has been removed from your post. This is because these are public, user to user forums and confidential data, like email addresses or serial numbers should never be posted here. Exactly which Magix

Music Maker

6 answers, most recent on 6/29/2025

No sound on VST instruments

I am using Music Maker 2024. Upon opening a VST instrument I am unable to click a note on the keyboard and hear the instrument. Likewise, although it registers that a note is being played on the keyboard no sound is generated. I have checked in

Movie Studio

22 answers, most recent on 1/7/2026

RE: Unable to capture audio during Screen Recording -Video Deluxe 2026 Plu

@James-Fleming6483 Hi James and welcome to the user to user forums. This might sound mad but check that in your Windows settings that apps can access the microphone input. So Windows / Settings / Sound / Microphone privacy settings / and make sure

Other products

13 answers, most recent Yesterday

RE: List of Soundpool loops by name

@drkkurrent, @SP. Hi . . . wouldn't there be a copyright issue if I re-record the loops myself, if it's a guitar lick or a keys loop that has a looping melody? . . . Potentially yes, this is a Catch 22 situation putting you into Copyright issues

Audio Cleaning Lab

7 answers, most recent on 5/5/2026

RE: Dolby Noise Reduction system

@Brian-Weber Hi In ACL 2005, in the Mastering, MultiMax, compressor there is an option for emulating Dolby Noise Reduction the Cassette NR-B decoder HTH John EBForum Moderator

SOUND FORGE

7 answers, most recent on 3/12/2026

RX VST Plugin Issues

My iZotope RX 10 VST plugins suddenly stopped working. I was using the de-noiser. Made it too strong and hit undo, then when I try to open the plugin to try again, it no longer opens. No error or anything. All other iZotope plugins work and every

Music Maker

One answer, on 11/24/2025

[Closed] Download Manager Doesn't Work!

Hello, The Music Maker 2026 Premium Download Manager is completely non-functional on Windows 11, intel i7, Nvidia GeForce Graphics, 16gb ram, 6gb dedicated graphics + 400gb free SSD storage.The progress bar does not move, the remaining time is

SOUND FORGE

4 answers, most recent on 2/1/2026

RE: Extraction de pistes CD

Bonjour, Merci d'abord pour la réponse. Ce faisant, le message lu précédemment a bien disparu et l'icône de lancement est désormais ornée d'un blason de couleur jaune et bleu. L'anomalie a cependant été déplacée puisque la sollicitation de

Video Pro X

10 answers, most recent on 10/23/2025

RE: App failure to load

@Michael-Banks1180 Hi . . . . the application has failed to launch due to it's side by side configuration is incorrect . . . . This usually means there is an issue with the Microsoft VC++ installations. See this tutorial, it is a PDF file so you can

ACID

267 answers, most recent on 4/2/2026

RE: Feedback on ACID Bugs

ACID has indeed been acquired by BORIS (along with SoundForge and Vegas), and Boris has confirmed via email to several US users that they are working on a whole host of major updates! ACID PRO 2026 is back!

MAGIX

10 answers, most recent on 3/30/2026

RE: Service Status: Loops Unlimited #Solved

@Gary-Parrent These are user to user forums, not a contact for any Magix staff so it is not us who won't take [your] payment, sorry! JeffForum Moderator

Video Pro X

33 answers, most recent on 7/15/2025

RE: keyframe bugs remaining in the current version of VPX17 (v..269)

@Betovalle Hi . . . . cut a clip that has keyframes inserted, but you don't delete it from the work, and then "delete the effects", what do you expect? I believe that the effects are eliminated! . . . . The simple answer Yes and No, the behaviour is

Movie Studio

13 answers, most recent on 9/8/2025

RE: Nvidia RTX 5080 Graphics Card | But MEP 2026 suddenly stopped using it

I have now un-ticked the box in settings of "Allow Interlacing".(Thus interlacing is disabled)I am exporting as progressive by default anyways though.(Changing that box is greyed-out)

Movie Studio

15 answers, most recent on 9/26/2025

RE: MAGIX Video deluxe 2026-encoding failed

@Alfns Hi . . . . Encoding failed. Encoding of the movie failed . . . . This usually means there is something on the timeline, at the same time point on the timeline as the failure occurs, that the encoder cannot handle. Try exporting the video as a

SOUND FORGE

5 answers, most recent on 6/17/2025

RE: Short bursts of static

Yes. as @SP. stated, the Magix Low Latency driver can exhibit the symptoms globally, even when Sound Forge is not active. SF Pro does not have this issue. It is specific to SF Audio Studio.

Movie Studio

3 answers, most recent on 5/28/2026

RE: Seems to be a codec problem

@james-o7579 First, exactly which Magix program, version and edition do you own? And have you registered and activated it? And, if you have, did you also download and install all the additional content that is available for your version? The reason

Movie Studio

3 answers, most recent on 5/28/2026

Seems to be a codec problem

I'm trying to edit some video sourced from my Canon Legria HF R66 movie camera. I had nor problem editing MP4 files from this camera with previous version of Magix. I think it has worked with the current version, but not sure. The symptom is sound

Movie Studio

22 answers, most recent on 8/13/2025

RE: Support and TICKETS

@jtu001 It's possible that the effects in question, if supplied by a third party, need higher processing power and computer specs than for the base program editor. It is always worth looking up the effects specifications needed and offered by those