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I did not hijack another user’s thread delberately. This is my first experience of using the forum so was unaware that I was “hijacking” another’s thread. The log in page does not provide instructions or describe the protocol for newbies like

Music Maker

8 answers, most recent on 5/30/2026

RE: Licence Document

@Ward-Ron First of all, we are not Magix staff, so you need to contact support directly for a definitive answer. You can find the license here: https://producerplanet.com/pdf/royalty-free-commercial-license-en.pdf Generally, there is always the

SOUND FORGE

2 answers, most recent on 7/9/2025

RE: Lost sound forge file/program

@Don-Scott4578 Hi Login to your account at magix.com, Account icon is top right of the home page, using the email address and password used the first time you registered the software. Under My Products you may find your registered software, a

Rescue Your Videotapes!

7 answers, most recent on 12/2/2025

RE: DRIVER DOWNLOAD

@jonathan-m It seems that the actual software for the video capture/conversion will not install unless the capture device itself isn't properly installed with the correct drivers. No extra software is needed. You only need the grabber installed via

Movie Studio

6 answers, most recent on 2/1/2026

RE: Video Deluxe 2026 Could Not Find a Part of the Program

Sadly, I tried this. Didn't work. Removed all the files / folders and the registry keys. No luck. For fun, I removed 2026 and went back to 2025. Same issue. Clearly, there's some software conflict with an otherwise stable, happy Windows 11 install.

Movie Studio

5 answers, most recent on 7/8/2025

RE: Upgrade or NOt ?

@John-Dent @SP. But it might not be possible to install both version 2025 and 2026 on the same computer. It isn't possible, at least with a previous "upgrade" program installed. I had MMS 2025 (an upgrade form a previous version) installed and the

Video Pro X

7 answers, most recent on 8/21/2025

RE: Import boosted video from Pixel-phone gives error

@GerritOut Hi Thanks for the MediaInfo data. Assuming VPX 16 is not the trial version, and is fully installed including all the Extra Content available under the Help menu. The file appears to be standard 8K UHD AVC/h.264 video and AAC audio encoded

Other products

32 answers, most recent on 5/30/2026

RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

Hello, The Music Maker 2026 Premium Download Manager is completely non-functional. The progress bar does not move, the remaining time is frozen, and there is no download speed at all. I have already removed all Magix-related files from my system —

Movie Studio

24 answers, most recent on 9/20/2025

RE: Inserting a clip on the timeline

Hi John, Yes, that makes it simpler and less fault prone, thanks. @Reyfox You are right, when you change you need to eat it all... On this software: I am still in the learning curb, so I make a lot of starters mistakes working on a rather complex

Audio Cleaning Lab

6 answers, most recent on 11/24/2025

RE: Install Audio Cleaning Lab 2016 on new PC

@Alfred-Mller1083 You must not post serial keys to any Magix product to these public forums. To do so is to risk your software being stolen! Please start a new thread with full details of exactly which Magix software product you are seeking help

Video Pro X

45 answers, most recent on 6/6/2026

RE: DVDs cut don't play

@emmrecs Hi Jeff I have tried both -R and +R in both single and dual layer.I have not used re-writable for DVDs having had bad experienced with them just filing data. Anyway, I don't think anyone in the remote wilds of Perth would have DVD-DL

SOUND FORGE

4 answers, most recent on 5/11/2026

RE: License for iZotope Plugins

@fbc.dunn Another user couldn't reinstall Sound Forge 18 because of a wrong e-mail address and also waited weeks without responses from Magix support. And then they asked Boris FX support who contacted Magix support for them and the problem was

SOUND FORGE

8 answers, most recent on 2/28/2026

RE: Sampler tool not working in SF 18

Hi @SP. and @ROBERTO-FERNANDEZ5645, I can confirm "the sampler tool "does nothing" in both Sound Forge Pro 17 & 18. It does work in SFP 10 thru 16 however, if that is an option. I suspect Magix is not aware of the issue. or does, and cares not

Movie Studio

22 answers, most recent on 10/11/2025

RE: Serial Number Problem with Video Deluxe2026 Trial

@CubeAce Jeff didn't stipulate any conditions or lack of them. Precisely my point, Ray. MS says it is about the TPM. I very much doubt/hope it is not forcing millions of us to throw away perfectly good PCs just to get us to use its AI.

ACID

8 answers, most recent on 2/27/2026

Acid Music Studio 11, Auto update failure.

Every time I run Music Studio 11, im prompted to upgrade. So I have been trying but it always fails at installing the Microsoft Visual Studio redistributable . I have tried downloading the version from microsoft and running a repair, then installing

Movie Studio

24 answers, most recent on 9/20/2025

RE: Inserting a clip on the timeline

Hi John, Yes indeed and that works very well with objects/MP4's, but not for takes...😒😒 as explained above by browj2. My current work-around for moving takes on the timeline (shuffling) is: Estimate the timeline gap necessary to house the "to be

SOUND FORGE

31 answers, most recent on 4/17/2026

RE: Sound Forge alternatives

The last one I had was the perpetual one, same exact one that the installer and the license checker don't like. So you have the perpetual license for SF-18? Does it install successfully.. but you cannot activate it? Does it show an error

Movie Studio

2 answers, most recent on 9/8/2025

RE: Is there any detriment in encoding everything at level 5.1?

I have recently discovered that for higher bit-rates/FPS you need to encode at minimum 4.2 level / 5.0+ for UHD & 4k. Doesn't your software automatically render at the required level? Best not to manually play around with the levels?

Movie Studio

5 answers, most recent on 5/19/2026

RE: That old chestnut - Quicktime

@me_again Hi Andy . . . . QT + Any suggestions? . . . . Easiest route is to convert the MOV files with Handbrake, to standard h.264/AAC encoding. I have batch converted all my 'normal' MOV files. For the MOV files I create with an Alpha channel, ie

Movie Studio

32 answers, most recent on 4/2/2026

RE: Export quality from RTX Ti3060 far inferior to UHD770

@johnebaker Here's an "original" drone file. I've put it into the folder I linked-to above. https://drive.google.com/file/d/1LYu8M1vI4uMzIuZ8Fj47LZiP3TPDv3P6/view?usp=sharing Yes, I have modified the presets. I'm not seeing any difference with

ACID

11 answers, most recent on 12/30/2025

RE: [Closed] DLM manager fails to load on installation, so no built in plugins

The issue is not that ACID Pro crashes during installation. The installer completes successfully, but the DLM appears to fail silently, resulting in ExpressFX / ReverbFX never being installed or registered.There is no crash event during

Movie Studio

69 answers, most recent on 8/10/2025

RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10

Thanks for all your comments - still following them - all helps. @Can-Dive - cleaning head might be an idea, so long as no risk of damage. I have a bit under 60 hours of tape in total - does that count as a lot? Maybe not? However, over time I may

Music Maker

7 answers, most recent on 2/22/2026

RE: LOST SOUND POOLS AND LOOPS

SP. I went back to one of my Magix Music Maker email activations and re-installed 2021 Music Maker. It installed successfully. I tried to log in to the the store and I was prompted to input my p3 code. I copied and pasted into the bar and got this

Other products

One answer, on 2/20/2026

RE: Error Code 57

@Daria Hello welcome What is your software, if it's Vegas product your in the wrong forum, scroll to the bottom of the page and click on VEGAS Forum. If it's not a Vegas product see this similar issue here. Stephen Forum Moderator