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  • ACID
    7 answers, most recent on 4/1/2026
    RE: remotely support me sort out acid 11 issues
    No, the plan is to release it straight away ACID PRO 2026 (by Boris)First off = it’s the same interface as Magix’sBut with quite a few bugs fixed 😬 just like they did with SoundForge & Vegas And over the course of the year they’ll be working on
  • Movie Studio
    32 answers, most recent on 4/2/2026
    RE: Export quality from RTX Ti3060 far inferior to UHD770
    Greetings Al, I put the your RTX file into "My MP4Box" and demuxed it. Using the same app, I then put the resulting H264 file and ADTS file back into "My MP4Box" and muxed it - obviously no re-encoding, The resulting MP4 plays as smoothly as the
  • SOUND FORGE
    3 answers, most recent on 10/18/2025
    RE: Using m4a files in Sound Forge 11
    The old solution for this was to install QuickTime, then iTunes. This would result in a sub-program - Apple Application Support being installed. This would do the trick for both Sound Forge Pro and Vegas Pro.I recently did a clean install of WIndows
  • Video Pro X
    25 answers, most recent on 2/11/2026
    RE: Cannot start VPX17 by double-clicking on MVP file
    Hi, Just to add one more strange thing and I'm wondering if this is caused by W11. if I put an audio file, .mxcogg, purchased from Magix Store, that shows up under the Audio tab, on the timeline, save, close the program (VPX), then reopen the
  • Movie Studio
    10 answers, most recent on 4/26/2026
    RE: Video Deluxe 2026
    Thanks AAProds I found the comparisons with that link, but all three products had check marks for each feature plus all three also supported 200 tracks, four cameras, and 75 movie editing templates. Unless I'm looking at it wrong, all the multiple
  • Movie Studio
    11 answers, most recent on 12/4/2025
    RE: Corrupted Audio
    No probs: I’m in Japan. This is my first time on a forum. I don’t need quality of audio while editing, except for occasional subtle moments, but need it for final output. Can I use a low-quality dummy file while working and swap it out at the end,
  • SOUND FORGE
    6 answers, most recent on 11/13/2025
    RE: Sound Forge Audio Studio 17
    @Charles-Yarbrough Hi Your comment has been hidden as it does not relate to the subject of this thread. Please create a new post and provide more information, including the playback device and how connected. John EBForum Moderator
  • Video Pro X
    One answer, on 12/30/2025
    RE: [Closed] Vegas Pro 23 - Cursor does not move in play
    @David-McKinney Sorry, you are on the wrong forum https://www.magix.info/us/forum/vegas-support-forums-here--1294808/ And when you get there there's already several threads on this, so search and also mention which build you are on.
  • Off topic
    160 answers, most recent Yesterday
    RE: Magix support has not responded to support tickets for months
    @Frank-Pietrantoni9884 Hi Frank, We're off-topic here, but: In your first post, you mentioned that it was your "desire to upgrade to Vegas Pro 23" which, I presume, you are already using a version of Vegas. If it's Vegas 22, then you have the EULA
  • SOUND FORGE
    18 answers, most recent on 11/9/2025
    RE: Support Is Non-Existant
    I found information on how to activate older Vegas software on www.vegascreativesoftware.com. I have been attempting to get support for Sound Forge Pro 11. I find it listed in My products but the "Show more details" link is missing for Sound Forge
  • Music Maker
    10 answers, most recent on 3/22/2026
    RE: I need to get a refund processed but Magix support keeps bouncing it
    @peter1968 I read a comment on Reddit some weeks ago from a former support staff member who worked for 10 years at Magix. In December they get like 80% of their yearly support request volume, because all kinds of users want to finish their yearly
  • Other products
    6 answers, most recent on 11/11/2025
    RE: I purchased Video Deluxe 2026 ULTIMATE but was sent wrong link
    @fuss What does your order confirmation e-mail say? Which version is mentioned there? Other Magix softwares like Music Maker also have an "Ultimate Edition" which is technically the Premium Edition plus additional goodies. I would surprise me if
  • Music Maker
    6 answers, most recent on 4/3/2026
    Wont start
    Ok. so we know the servers are having a bit of an issue, and today I can no longer open Music maker. I did yesterday, no problem, today, music maker refuses to start. So i uninstalled it, re-installed it and still it wont start. I can see it is open
  • Off topic
    160 answers, most recent Yesterday
    RE: Magix support has not responded to support tickets for months
    @Steve-Jones3743 @PATIENT-X advised that Having an attitude to the Moderators gets you nowhere. I can only reiterate that, and remind you that, according to the Community rules (to be found in the footer of any forum page), especially #1 and #7,
  • Photo & Graphic Designer
    7 answers, most recent on 5/6/2026
    Cannot install my software on a new machine - no response to ticket
    [Ticket#2026041617000679] I have been a loyal client since the early 1990’s when Xara was Corel Draw and have regularly updated my version (I have a collectors pile of CD’s in my drawer) however, I am currently faced with a dilemma …. My Laptop was
  • SOUND FORGE
    13 answers, most recent on 3/16/2026
    RE: SF11 is stable - SF13, 14, 16 fail.
    @John-Murray8461 We recently found out, that Magix support accumulated thousands of support tickets over the summer 2025, during their restructuring process. In February 2026 there were still over 2000 tickets open. I had to wait three months until
  • Music Maker
    3 answers, most recent on 1/17/2026
    RE: NO DOWNLOAD MUSIC MAKER 2025 PREMIUM
    I've tried absolutely everything: changing DNS, sharing the network from my phone, running the drive as administrator, and setting Windows 8 compatibility. and of course I turned off the firewall. I even tried transferring files from my previous
  • Samplitude
    30 answers, most recent on 7/10/2025
    RE: Samplitude Music Studio X8 - suddenly crashing
    Once again, thanks to everyone who took some time to try and help me with the issue I was having.   I have the programme functioning completely normally now .... I found that my graphics card hadn't updated properly. Searched for the latest driver
  • Movie Studio
    One answer, on 12/25/2025
    RE: [Video Delxue 2026 premium] always crashes during export
    @FIA2008 Hi The export crashing for different formats would suggest there is an issue with a video/image object or an effect/transition applied. If the export crashes at the same movie time, if you did not note this then export again and watch the
  • Audio Cleaning Lab
    12 answers, most recent on 7/21/2025
    Audio Cleaning Lab 4 "Error While Writing Noise Sample File"
    Reported this through support [Ticket# Removed by Moderator] on 25 June 2025 and chased again on 7 July and still no response. Is Magix support no longer active? For any presets in Audio Cleaning Lab which use the DeNoiser, this error comes up. I
  • Movie Studio
    69 answers, most recent on 8/10/2025
    RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
    @Gra_Ham, here are my notes on cleaning. I completed the project in 2017. Initially I used a Sony cleaning tape which was good for digital recordings but as I subsequently learned, not so good for analog 8 mm or Hi8. This is probably due to digital
  • Audio Cleaning Lab
    No answers, created on 10/13/2025
    Get no sound
    I run audio cleaning lab version 22 and use a startech 7.1 USB sound card, audio cleaning lab detects the USB sound card and I set the sound to the sound built into the pc so I can hear the audio, use a line in cable that plugs into the headphone
  • Sequoia
    5 answers, most recent on 8/27/2025
    RE: Codemeter
    @Nicolas-Deuson All Sequoia/Samplitude staff switched to Boris FX, including the complete customer support. Technically, you're still a customer of Magix and they should definitely respond to your issue. The problem is, they have a horrible new
  • Off topic
    10 answers, most recent on 2/6/2026
    RE: Geen valideringscode ontvangen
    @Henk-Blokker The wrong emailadress don"t excist The fact it doesn't exist doesn't matter! You used it to purchase the software, therefore it exists in your Magix account! So, please follow my advice and use it to log into your account and then
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