• Music Maker

  15 answers, most recent on 4/7/2026

  RE: installation failed
  @gimigitara Maybe your Windows is missing some runtimes or it's damaged. You can try the following to repair it: open cmd.exe as administrator (it's best to enter cmd in the Windows search and then right-click the search result to start as
• Samplitude

  30 answers, most recent on 7/10/2025

  RE: Samplitude Music Studio X8 - suddenly crashing
  @Steven-Wood Thanks. Do you have some programs in the background running while using Music Studio? Nope nothing major. I usually remain online whilst using Music Studio ( mainly cos I forget to turn off wi-fi ) so windows defender is running and
• Samplitude

  30 answers, most recent on 7/10/2025

  RE: Samplitude Music Studio X8 - suddenly crashing
  @Steven-Wood Some additional things you could try: Open cmd.exe as administrator (it's best to enter cmd in the Windows search and then right-click the search result to start as administrator), type DISM.exe /Online /Cleanup-image /Restorehealth and
• SOUND FORGE

  8 answers, most recent on 4/21/2026

  Play head disappearing in SF18 Pro
  Occasionally, when I launch SF 18 Pro, the play head disappears. If I quit SF and re-open it, it's still gone. Nothing short of a PC reboot seems to solve it and I don't want to do that every time I want to use SF (I keep my PC in sleep mode when
• ACID

  16 answers, most recent on 4/27/2026

  RE: ntdll.dll - ACID doesn’t start
  For several weeks I’ve had a problem. ACID Pro 11 won’t start. The following message appears: Problem Description   Application Name:    ACID Pro 11.0   Application Version: Version 11.0.2 (Build 21)   Problem:             Unmanaged Exception
• Video Pro X

  18 answers, most recent on 6/29/2025

  RE: Magix Capture - Standalone program
  @Can-Dive I don't play games, Nvidia doesn't detect any either prob because there's none installed. It does detect Topaz that I don't have a licence for so don't use, it's just the Trial but it does detect VLC Player & it's 'Optimised' .. I'm
• Movie Studio

  2 answers, most recent on 7/7/2025

  [Closed] movie studio 13 cant continue installation get stuck at registration
  hey guysi have asked in vegas site and they pointed to come here and ask.in the site i have seen my product studio movie platinum 13 is allready registered.i am now installing it in a new comp and try to install but get stuck in the registration
• Other products

  One answer, on 9/16/2025

  RE: [Closed] Vegas21 crashes on startup(0xc0000005)
  @wang-ren Crashes in ntdll indicate driver problems. It could be your graphics driver or audio driver. Maybe try to reinstall those. Have you tried to restart the computer? Please select the restart option, not the Shut down option. Also try to
• Movie Studio

  12 answers, most recent on 5/1/2026

  RE: Have downloaded Magix video de luxe 2026
  Jeff, thanks for the very informative letter. Will work on this over the weekend. You are, as Robert Burns once said "a gentleman and a scholar" ! The email I got is: ------------------------------- Ticket Number removed by Moderator Inbox MAGIX
• Music Maker

  20 answers, most recent on 1/28/2026

  RE: Music Maker update 33.1.1.19
  You can view your currently installed version and trigger the download and installation for available updates in the start dialog of the software. My current version shows 32.1.0.18 on both the start screen and help > About. When I use "Update
• Off topic

  One answer, on 8/10/2025

  [Closed] CD Architect 5.2
  I purchased CD Architect 5.2 via Amazon Download. It worked great for a long time on my old win10 computer but it has since crashed and i am now rebuilding a new win11 system. I ran the installation file and it installed perfect, but when i start
• Off topic

  160 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 as of 2025, OVHcloud has taken over as the Host for Magix As both John and I have pointed out to you, OVHCloud is now the host for what used to be known as "Magix Online World". This is completely different to Magix support, sales
• Music Maker

  9 answers, most recent on 11/1/2025

  RE: Loads but wont run
  @THOMAS-LINNERTZ No, thanks. We can see that the software crashes in MSACM32.dll This seems to be a Windows system library for audio compression. Your Windows installation might be damaged. You can try to repair it yourself if you follow these
• Other products

  One answer, on 10/26/2025

  [Closed] Vegas Pro 23 Steam Edition : Can't render at all
  Hi need some help here , I just got my Vegas Pro 23 : Steam Edition ,there is nothing wrong about program when I render by my old laptop it's totally fine, but when I try to render on my new laptop it will not responding for second and it said " an
• Movie Studio

  22 answers, most recent on 10/11/2025

  RE: Serial Number Problem with Video Deluxe2026 Trial
  @GeeGee Welcome to the Magix user to user forums. The simple answer to your question is: from the three options you list choose the third one. You are wanting to register a Trial code, not a full serial code which will be given to you only after you
• Video Pro X

  10 answers, most recent on 8/10/2025

  RE: Programme freezes
  @Billy-Green8845 HI The Error code: CopyToAdapter by another user 9 months ago, the user had to disconnect (ungroup) the audio from the video, and ensure they were on separate tracks. The filename 'type' suggests the video clip is from a Canon
• SOUND FORGE

  9 answers, most recent on 10/16/2025

  RE: Problem activating Sound Forge 9 using new method
  This is just a note that I've now been able to successfully activate and run Sound Forge 9 on my new PC. I did as SP suggested on 17th September in this thread and raised a support request to merge my old account (which had Sound Forge 9 registered
• Video Pro X

  29 answers, most recent on 9/13/2025

  RE: Kodak C330 audio
  @AAProds, @nicolesharp100 Hi Al . . . . VDL 2026 is saying the video is 25fps . . . . VPX does the same, no matter what frame rate the jpeg encoded actual rate is, tested on other JPEG encoded movie files I have. . . . at 60fps and 48khz . . . I
• Movie Studio

  One answer, on 5/8/2026

  [Closed] Need Help Reactivating or Purchasing New VEGAS 365 Subscription
  Hello :D My VEGAS 365 subscription was cancelled because I unfortunately missed the payment notifications after changing my debit/credit card. I previously had a 2-year agreement/subscription. I would now like to purchase the same type of
• SOUND FORGE

  10 answers, most recent on 10/11/2025

  RE: MP3 files skipping / glitching when opened ...
  @Bill-Fike If I understood you correctly, this also happens with pure WAV files? That's odd. You can try to reset the program settings under the File menu. But I'm not sure this will help, because it happens both in Sound Forge Pro 16 and Sound
• Movie Studio

  22 answers, most recent on 10/11/2025

  RE: Serial Number Problem with Video Deluxe2026 Trial
  Thank you Emmrecs, did as you suggested and Trial now working. Understand about extension of Win10 available, but UK is not included in "for free" EU deal, though I have been offered it on updates page and paying would not be a problem. It is the
• SOUND FORGE

  29 answers, most recent on 9/16/2025

  SF 11 refuses to start, even full re install
  After years of using the same original install, Sound Forge 11 suddenly started crashing on launch. I contacted support, and the only suggestion I received was to fully uninstall and reinstall the software. I followed those instructions, but after a
• Movie Studio

  2 answers, most recent on 10/20/2025

  RE: Hi I bought the program in 2012 now this does not allow saving as mp4
  @Timo-Nieminen You will see that the serial number has been removed from your post. This is because these are public, user to user forums and confidential data, like email addresses or serial numbers should never be posted here. Exactly which Magix
• Movie Studio

  14 answers, most recent on 3/26/2026

  RE: Hardware Rendering
  @ReyfoxThe Alienware, dedusted a month ago. The mini PC as well. Have not repasted the unit but the temp profile was always hot from day one. This was a compliant I read about Alienware, bad air flow design. The Alienware I have was a test unit for