Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

Music Maker
One answer, on 12/15/2025
RE: lost 2 CD with program !!

@Dariusz-Pieczynski If you didn't have very old software (from before 2014), you should be able to simply redownload everything from your customer to account. Simply visit Magix.com and log in with your e-mail address and password. Then look under

Other products
3 answers, most recent on 3/26/2026
RE: GDIPlusExif Exception ocurred

Hi, thanks for getting back to me. I think I've narrowed it down to dodgy GPS EXIF data. I blame upload/download on Google!! Cheers.

Movie Studio
4 answers, most recent on 11/4/2025
RE: I cannot download more video content from Magix Hub

Ive got the same problem. Downloads from the MAGIX Hub do not work since today

Web Designer
2 answers, most recent on 10/3/2025
RE: Error No.6

@Nigel-Watson I hope you have an installation CD-ROM to reinstall the software. I'm pretty sure that it's no longer possible to download such old software from your Magix customer account. Make a backup of all your projects and everything you

Off topic
40 answers, most recent on 1/26/2026
RE: [Closed] Does Magix have customer support?

I am in the same boat. Pay Pal charged, no code or download received. Ai bot responses , promises to contact human representative, then silence.

Movie Studio
2 answers, most recent on 10/28/2025
RE: error manager installer

Hi. I am from Russia. In the context of the crisis, I was only able to buy VDL 22 plus. Apparently, these products have been purchased on the Russian market for a long time. Using a VPN, I was able to download the installer from magix.com. The

Rescue Your Videotapes!
21 answers, most recent on 3/2/2026
RE: what are correct driver(s) for the "video grabber" K0065 for win11?

Location is c:\users\acer\documents\magix. I do not use onedrive because only have original ADSL internet, 1.5 Mb speed download.

Music Maker
7 answers, most recent on 10/20/2025
RE: MMM 2014 fresh reinstall from website

@Eleyan Do you mean the downloader closes itself or it switches to a pause button? If the download simply pauses your firewall is blocking it. You need to add an exception rule or temporarily disable it. If it crashes you need to ask customer

SOUND FORGE
31 answers, most recent on 4/17/2026
RE: Sound Forge alternatives

would this be possible to share the installer for SF15? Hi @Olec, If you do not have a SF-15 activation serial code (and the paired email address), you would not be able to use it. If you do have the code, you can download the installer from the

SOUND FORGE
6 answers, most recent on 5/1/2026
Sound forge pro 11

I own sound forge pro 11 and cannot find how to download it to my new computer. It says the serial number is registered but doesn't show up in my products list.

Other products
One answer, on 3/21/2026
proDAD VitaScene V5 PRO

I have just purchased MAGIX Video deluxe 2026 Premium. I have gone through the activation for proDAD VitaScene V5 PRO which downloads but will not install. Help please.

Music Maker
7 answers, most recent on 7/24/2025
RE: Installing Music Maker

Hi, I have also been trying to download Music Maker Premium 2021 having changed PC's but the download in my service centre account is the 64bit free version and it does not recognize my serial number. Can anyone help me with this?

Movie Studio
7 answers, most recent on 4/10/2026
cant download extra content

HI! Im having trouble to install the extra content and efects and such. Do anybody customer support mind install theese things on my computer? when their available. thanks

Movie Studio
2 answers, most recent on 11/29/2025
RE: Download from Cloud Import Fails

@tomtomsnare Hi, Did you look in the location where the files actually go to: C:\Documents\MAGIX\Video deluxe 2026 Plus\MAGIX Content or something similar with your program\\MAGIX Content? In VDL/VPX, there is a problem with the Import/Magix

Movie Studio
5 answers, most recent on 7/31/2025
RE: How can I compare the various video products?

@johnebaker does that mean you get to download all the with the trial version, you get to download all the proDAD, and additional addons? I'm not sure on that. @Walter-Nezwisky the only real difference between Premium and Ultimate are, as pointed

Music Maker
7 answers, most recent on 12/16/2025
RE: MUSIC MAKER 2026 ULTIMATE did NOT download only Premium did

@Jerry-Nixon Hi, There are instructions that came in the email with your purchase and serial number. I suggest that you click on the links and read the instructions, reproduced below. Also, scroll down your email and look at everything else that you

Movie Studio
3 answers, most recent on 6/30/2025
RE: [Solved] Movie Studio (Video Deluxe) vs Video Pro-X

Thank you for the detailed explanation. I have downloaded the trial version of VPX and compared it to MS Studio 2025 and VD 2026 trial and I found it be very similar, but I decided to go for VD 2026 Ultimate instead, because I don't create videos

Movie Studio
One answer, on 7/27/2025
RE: issue with loading purchase

@Jerry-White Welcome to the Magix users forums. Unfortunately your first post here is very much lacking in detail! Please tell us at which step in the installation process the failure occurs. Assuming you have downloaded the initial file, which is

Movie Studio
12 answers, most recent on 11/15/2025
RE: [Solved] Speech to text

@JRH Hi, You'd think they'd include a few free minutes with the download to get you started and tell you you need to buy more and provide a link. I don't understand. All 3 versions of VDL2026 have TTS characters and STT time included. The minimum is

Movie Studio
One answer, on 4/17/2026
RE: Re-installing Magix video delux 2026

@Marc-Sloet Hi To download the installer again browse to the Magix website, click the icon top right of the home page and login with the email address and password you used to setup the program when you first installed and registered it. Select My