• Movie Edit Now

  One answer, on 2/28/2026

  RE: Activation of HVEC-Codec Feature
  @Fergal1 HI The same as when you had the issue before, you need contact Magix by email to infoservice@magix.net giving details of the purchase etc. Response times are extended at the moment, if you get an email from the AI Support system, offering
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi I, too, had a repeat email asking for more information that I had already given along with an image of the issue. To ask for a refund, email infoservice@magix.net. I would also suggest you include a link to this topic. The
• SOUND FORGE

  4 answers, most recent on 2/6/2026

  RE: Sound Forge 10 Serial Installation on New Computer
  Ah, that's it, I had used another email. Now I managed to do it. Thank you very much for your help.
• Movie Studio

  16 answers, most recent on 2/25/2026

  RE: Can't get Red Text
  Am I supposed to get an email when a reply is posted? I saw the reply because I had left the web page open.
• SOUND FORGE

  8 answers, most recent on 1/20/2026

  RE: Sound Forge 365 activating and registering
  @SP. Thank You for your reply. What's frustrating is that I only have ONE email address registered with Vegas, so I truly do not understand the reason for the Error message. And you're right, I have sent Customer Support THREE emails over the course
• Music Maker

  3 answers, most recent on 11/23/2025

  RE: 2026 ultimate
  @Erik-H You say you have the email confirming your purchase of MMM 2026 Ultimate but if your trial has now run out you have clearly not registered and activated your purchase. So, when you open the program you will see a screen that requires you to
• Video Pro X

  15 answers, most recent on 2/23/2026

  RE: What is the difference between Magix Vegas Pro and Magix Video Editing
  If you log into your Magix account, you will see all your Magix products. You have to use the same email/password that you used when in initially registered any Magix product. I have a combination of various Magix products and Vegas Pro going back
• Off topic

  4 answers, most recent on 10/29/2025

  RE: Tired of all the sales/upgrade emails from Magix
  @NotACat Hi At the bottom of the emails there should be an 'Unsubscribe' option to stop receiving emails. You can also login in to your account at magix.com and under Info Service opt out of emails. In the program settings ensure Hide news is
• Music Maker

  4 answers, most recent on 10/1/2025

  RE: Missing download-links after upgrade paid purchase.
  @Per-Schei Hi . . . . Paid for the 2025 Music Maker Ultimate upgrade and received a copy of the invoice marked as paid. . .. the same has happened with a recent Sound Forge Audio Studio upgrade . . . . Your post raises several questions:- Do you
• Movie Studio

  One answer, on 12/5/2025

  RE: [Solved] Codec Magix
  @Daniel-Richardet Bienvenue sur les forums d'entraide Magix. Ce forum n'est pas un moyen de contacter l'équipe Magix et les données confidentielles, telles que vos numéros de commande et de série, ne doivent en aucun cas y être publiées. C'est
• Video Pro X

  One answer, on 7/31/2025

  RE: [Solved] Sony Vegas Pro 17 upgrade to Vegas Pro 22.
  @matt-sarich Hi, sorry wrong forum, you'll need to copy & paste your comment on the Vegas forum - https://www.vegascreativesoftware.info/us/vegas-pro-forum/ PS. Your old Vegas 17 key won't work for the upgrade, you'll have received a new key for
• Music Maker

  8 answers, most recent on 12/30/2025

  RE: Soundpool problem
  Yes, of course it was confirmed in the email with the serial number. Now unlimited is on sale, isn't it?
• SOUND FORGE

  7 answers, most recent on 11/12/2025

  RE: Sound Forge 17
  I also posted a cancellation request with VEGAS and sent email to us-shop@magix.net
• Movie Edit Now

  8 answers, most recent on 2/11/2026

  RE: magix movie edit pro mx
  @ali-ahmad Hi . . . . magix pro 17 plus . . . try to update online for the one time activation function but comes up already registered-error code-24 . . . . Do you mean Movie Edit Pro 17 released in 2010, or Movie Edit Pro 2017? Was the software
• SOUND FORGE

  6 answers, most recent on 7/30/2025

  RE: No registration number after buying soundforge 18
  @buddy-w And the email?
• SOUND FORGE

  16 answers, most recent on 3/18/2026

  RE: Registration issues with Sound Forge 11
  I'm pretty sure I have used the same email since the beginning
• SOUND FORGE

  8 answers, most recent on 1/20/2026

  RE: Sound Forge 365 activating and registering
  Hi, I have purchased the Vegas program and now cannot even open the program. First, a window pops up asking me to "Activate and Register immediately online". Once I click on that, another window pops up with the message: "This serial number has
• Movie Studio

  No answers, created on 2/18/2026

  Purchasing Credits
  Has anyone successfully purchased Credits recently. Paid for credits, money taken from credit card but no credits recieved. Emailed Magix multiple times but never a response.
• SOUND FORGE

  5 answers, most recent on 2/12/2026

  RE: Version 14 Missing VST Plug in Rack Missing inter alia
  Hi @Gr8fuldan, firstly, this is a 'users' forum. Other users and moderators on this and other Magix discussion groups do not have access to activation serials and other personal info. When activating Sound Forge, your old email address does not need
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @PATIENT-X In Outlook, when I click on New or Reply to an email, in the body, I see "Press Alt+i to draft with Copilot." I have a friend with a business who has his email set up using ChatGPT that uses his company information and previous
• Off topic

  One answer, on 6/29/2025

  [Closed] LOST email
  hi.3days ago i bought vagas pro 22, order # Removed by Moderator MXC ,i can't download that because i lost email. please send me order mail again.
• SOUND FORGE

  6 answers, most recent on 7/30/2025

  RE: No registration number after buying soundforge 18
  @buddy-w Please edit your comment and remove your private email. This is a public user forum and we are all users like you, not support staff. I was talking about the order confirmation email in your inbox or spam folder.
• Video Pro X

  2 answers, most recent on 3/23/2026

  [Solved] Vegas Pro 23 won't start up...
  Hi Forum, I had Vegas Pro 23 start up when I first installed it. Now it won't start. I have tried to clear the cache using the control n shift method but this does not work. I have sent support an email but no response. Any idea what is causing
• ACID

  2 answers, most recent on 8/31/2025

  RE: Magix Independence Pro Suite Activation Error Code: -1
  @Flavius_Guy Hi Error code -1   means the program cannot connect to Internet for registration, or if you had a previous installation of Independence, it is registered with a different email address that does not match the current email address. John