Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@Mark_Stevenson I think this might also depend on when you created the tickets. Magix has new owners since the beginning of this year and they decided to do things differently. So they introduced an AI bot to answer support questions and filter out

Off topic

5 answers, most recent on 6/3/2026

RE: Is it worth continuing to invest in Magix Software

@DesertSweeper I guess the software will still work over the next couple of years. How often there will be updates needs to be seen, maybe once a year a new version and then a bugfix update in the middle of its lifetime. It was the same back when

SOUND FORGE

10 answers, most recent on 10/11/2025

RE: MP3 files skipping / glitching when opened ...

@Bill-Fike You might want to uninstall the Magix Low Latency audio driver included in Sound Forge Audio Studio. This is an old version of ASIO4ALL and it's known that it will create problems for some users, but not for everyone. Usually, you'll get

Photostory

16 answers, most recent on 10/15/2025

RE: I've been using photostory for some time but now have hit bugs.

OK. I solved the problem and the software is now working softly. Thank you.

Movie Studio

6 answers, most recent on 8/7/2025

RE: Magix video basic editing

@William-Porter Hi, Just so you know, Movie Edit Pro, Magix Movie Studio and Video Deluxe are all the same program. Here is a link to a sticky thread with the list of tutorials to help you. I suggest that you start with Basic Editing 1 and 2. John CB

Video Pro X

7 answers, most recent on 12/8/2025

RE: Ripple Delete shortcut not working

@Kraz Yes, I see what you mean. VDL 2026 is different and behaves "as one would expect".

Other products

3 answers, most recent on 11/20/2025

RE: Can't load Independence samples

@fitzwizard Did you run the library installer? Just adding the library in the preferences isn't enough.

Video Pro X

6 answers, most recent on 8/7/2025

RE: Problem download video using FIREWIRE

Hello @zdenekrsa, I think there are two things going on. On the first screen, you get a message that you can download the MPEG-2 by clicking "Yes". On the second screen, I read that Pro X16 has not been successfully deactivated, because Pro X16 is

Movie Studio

48 answers, most recent on 9/29/2025

RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium

My understanding is that mp4 files are never compliant with Blu-ray specs. You could try rewrapping your mp4 with Shutter Encoder to a mts file. As for recoding 25p to 50i (which is still 25 fps) it's not the image that needs recoding just the

ACID

8 answers, most recent on 2/27/2026

RE: Acid Music Studio 11, Auto update failure.

@stuart-cassie Just in case, did you restart your computer after uninstalling the Redistributables? This might be necessary. Please select the Restart option and not the Shut down option.

Movie Edit Now

5 answers, most recent on 3/28/2026

RE: Video Deluxe 2026 Premium - Activating the AC3 5.1 Codec and Other Opt

@sicreetservis1410 Hi . . . . doesn't allow me to export Dolby Digital 5.1 audio . . . . In addition to @CubeAce comment re using Windows Media (WMV) file format, the AVCHD file export also supports surround sound, when VDL is set up correctly in

SOUND FORGE

8 answers, most recent on 11/21/2025

RE: Sound Forge 17 not loading on Windows 11

Hi @Justin-Brummer you can try resetting Sound Forge and clearing the cache. 'File> "Reset all preferences and clear cached data" I do not think the 'Proxy compressed formats' setting affects encoding, though it often resolves MP3 playback

Movie Studio

30 answers, most recent on 9/24/2025

RE: No sound from combined files

@Yoshinori-Tokuda Thanks, got it now. The audio imports OK on my laptop (no extra codecs installed; I do have VLC Player installed). MediaInfo shows the audio is AC-3. Exactly what program do you have, and what version is it? Help>About will show

ACID

19 answers, most recent on 1/21/2026

RE: WAVES VST Plug-in inssue

@raquii You could try two things. Firstly, hold CTRL and SHIFT and double click on Acid to start the program. Keep holding CTRL and SHIFT until a small window appears that will all you to reset the program settings. Do this and then check if Acid

Movie Studio

7 answers, most recent on 9/29/2025

RE: in Movie studio 2025, how can I combine audio tracks from wmv

I'm attempting to change the pitch to disguise the persons true voice but when I do it, it only affects one and the other tracks sound like the original making it it appear as an echo. I will try what you suggest and let you know if I have any

Music Maker

20 answers, most recent on 1/28/2026

RE: Music Maker update 33.1.1.19

Hello @smthng, When you install MMM2026, you'll have the option to install it alongside MMM2025. You can then work in either MM2025 or MMM2026. As far as I can tell, all MMM2025 VSTs and plugins work in MMM2026. Best regards,Rob

Movie Studio

9 answers, most recent on 7/31/2025

RE: How long does it take for customer support to respond?

@webfrit Welcome to the Magix users forums. Because Magix GMBH is currently undergoing a major company restructuring I suspect responses to support requests are taking rather longer than usual at the moment so the answer to your question of how long

Video Pro X

4 answers, most recent on 10/14/2025

RE: Bought the vMAGIX Video deluxe 2026 plus.

@Max-HOLDT Please stop posting your serial number. As @CubeAce (Ray) writes, to do so is to invite the theft of your software! If your confirmation email says you have bought the Premium Edition of VDL 2026 that is the edition you

Video Pro X

7 answers, most recent on 12/8/2025

RE: Ripple Delete shortcut not working

Thanks for replying @johnebaker So is there a way to ripple delete? I'm sure I used to be able to do it. So I did some more research and it looks like you need to be in mouse mode for all tracks (7) then when you delete the objects the gap will

SOUND FORGE

6 answers, most recent on 8/5/2025

RE: Having Problems With Sound Forge 17 Crashing Or Otherwise Not Working?

@GregoryP-Lewis Sound Forge Audio Studio? Problems and crashes could also be caused by the Magix Low Latency ASIO driver. This is an old version of the ASIO4ALL driver and not really compatible with newer Windows versions. If you want to uninstall

ACID

7 answers, most recent on 4/1/2026

RE: remotely support me sort out acid 11 issues

Ah also SandyRaw do you know if there will be updates to 11 to fix bugs or would it be a matter of buying 12 (if that's what it will be called)??

Music Maker

7 answers, most recent on 10/20/2025

RE: MMM 2014 fresh reinstall from website

@Eleyan Do you mean the downloader closes itself or it switches to a pause button? If the download simply pauses your firewall is blocking it. You need to add an exception rule or temporarily disable it. If it crashes you need to ask customer

Movie Studio

5 answers, most recent on 6/13/2025

RE: [Closed] Rendering takes forever event hough I set rendering at the LOWEST Sett

@User7399 You're the wrong forum. Could you please post your question in the Vegas forum here: https://www.vegascreativesoftware.info/us/