• Video Pro X

  10 answers, most recent on 10/23/2025

  RE: App failure to load
  @Michael-Banks1180 Hi . . . . the application has failed to launch due to it's side by side configuration is incorrect . . . . This usually means there is an issue with the Microsoft VC++ installations. See this tutorial, it is a PDF file so you can
• Off topic

  159 answers, most recent 46 minutes ago

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 Hi The email address I gave @Gr8fuldan was, and AFAIK, still is not an AI bot, and was/is the customer service contact address, not Support. How long a response will take is an unknown at this time., with all the changes last
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  @AAProds Hi Al I do not work with NTSC frame rate video, only PAL 25 and 50 and 120 fps and I see the RTX encoded PAL exports for the 50 fps and 120 fps source videos smooth exporting at 50 fps. Encoding on the RTX exporting to 25 fps for both 25
• Rescue Your Videotapes!

  11 answers, most recent on 4/29/2026

  RE: Order send and paid, no response
  Hi, thanks for your response. Here is what I did. I indeed checked my spam folder daily, and no emails from magix. I indeed sent an email to Sales@magix.net which automatically generates an AI email back. I forwarded the automatic AI generated email
• Movie Studio

  2 answers, most recent on 11/29/2025

  RE: Audio conversion math errors?
  @Karl-Diez Hi In addition to @browj2 's comment, I would advise you not to use mp3 for video editing where there is a need for synchronisation to the video. MP3's are a compressed 'final product' audio format and suffer from going out of sync when
• Movie Studio

  2 answers, most recent on 11/29/2025

  RE: Download from Cloud Import Fails
  @tomtomsnare Hi, Did you look in the location where the files actually go to: C:\Documents\MAGIX\Video deluxe 2026 Plus\MAGIX Content or something similar with your program\\MAGIX Content? In VDL/VPX, there is a problem with the Import/Magix
• Movie Studio

  11 answers, most recent on 10/27/2025

  RE: balance sound level to be equal from two cameras/sources on final edit
  @spuddy13, @browj2, @emmrecs Hi Brian, John en Jeff, I rarely use the Multicam function myself, as I only work with one camera. Sometimes I also incorporate footage I receive from someone else into my films. The sound recordings can then differ
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  @Tusk Hi Given the age of the PC's motherboard, you have the same generation of Intel CPU as me, does the case and motherboard have the necessary clearances to fit, and enough fans to adequately remove the heat that can be generated by the GPU? The
• Music Maker

  15 answers, most recent on 3/28/2026

  RE: Music Maker update 32.1.0.17
  @Dommer ServerError, kritisch: Error transferring https://api.maxix.com/codo/crest - server replied: Service Unavailable
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  @James-Hoare Hi Thanks for the additional information. . . . . Windows 11 Pro Version 25H2 . . . . I suspect the issue is may not be with Magix Movie Studio (MMS). Are you logging into Windows using a Microsoft Account and is OneDrive active and
• SOUND FORGE

  One answer, on 7/24/2025

  RE: Sound Forge Audio Studio version 13 and Windows 11 compatibility
  @Maria-Urbanek Hi . . . . do not support Windows 10/11N operating systems . . . . Windows 10/11 N are 'stripped down' versions with some media handling features missing, hence they are not supported. Regular Windows 11 Home and Pro editions should
• Movie Studio

  2 answers, most recent on 6/13/2025

  RE: Video deluxe 2026 Plus 3d problems
  Hi John The Photos and Video are in side by side mode If I go to the screen menu and change it from 2d ie 1 left and 1 right image to side by side, I get 4 images ie left right and left right. this also happens if i select the effects and 3d stereo
• Movie Studio

  7 answers, most recent on 7/26/2025

  RE: VDL 2026 Crashing on Analogue Recording Stop
  @AAProds Hi Al. I was thinking along the lines of how many Mb/s is the file streaming at as a comparison but after trying that myself I see that would be a pointless exercise. Nothing else can read an mxv file even if I change the file extension to
• SOUND FORGE

  5 answers, most recent on 2/12/2026

  RE: Version 14 Missing VST Plug in Rack Missing inter alia
  Hi @Gr8fuldan, firstly, this is a 'users' forum. Other users and moderators on this and other Magix discussion groups do not have access to activation serials and other personal info. When activating Sound Forge, your old email address does not need
• Movie Studio

  5 answers, most recent on 11/22/2025

  RE: Image playback freezes after a couple seconds
  @Joshua-Pyle Hi Thanks for the information. . . . . According to Device Manager . . . . Are you relying on Windows Update to keep the drivers up to date? If so they may not be the current version which, for the CPU/iGPU combination you have is
• Off topic

  159 answers, most recent 46 minutes ago

  RE: Magix support has not responded to support tickets for months
  @Rafa-Marciniak Hi If you know the error in your email address when you purchased Video Deluxe, login to your account through the magix website here, the icon, is top right of the home page, using the incorrect email address and password used at
• Movie Studio

  8 answers, most recent on 10/10/2025

  RE: Video Deluxe 2026 Premium
  @philh77 Hi . . . . I have am mp4 of the effect I would like to use . . . . To give more specific advice, we need more information about the effect clip, ie. is this a green screen (Chromakey) effect or a video clip with a transparent Alpha
• Movie Studio

  No answers, created on 12/28/2025

  I'm looking to upgrade
  Hi, Would you be able to explain the difference in details of what I would be really getting or missing out on if I just settle for the movie studio 26? I have Magix movie studio 25 deluxe and it has been a pleasure using it. I do however want the
• Photo & Graphic Designer

  One answer, on 8/27/2025

  RE: Photo Manager Dedupe facility
  @Keith-Bloodworth Hi If you are wanting to de-duplicate images with the same content there is a Search for files and folders function as shown below Do note this will search for duplicates of the selected image only, there is no feature, AI or
• Photostory

  One answer, on 7/17/2025

  RE: Cannot delete blank placeholders in movie templates
  @ispy630 Hi . . . . The blank placeholders have a little X in the corner, suggesting the ability to remove them; but clicking on that X does nothing . . . . The x clears that placeholder of any content that has been added to it. AFAICS the only way
• Rescue Your Videotapes!

  35 answers, most recent on 7/16/2025

  RE: Geen geluid bij overdracht VHS-band
  @MV650 Hi Marc. After reading the last reply from @Bol , a thought occurred to me. The signal from the non working VCR may just not be strong enough for the program but strong enough to play back to a TV. In that case it may just be a case of using
• Movie Studio

  8 answers, most recent on 2/5/2026

  RE: Repeated glitch in burned disc
  @k9vet Hi Would you please answer the specific questions you have been asked regarding disc brand, type and the burn parameters. General comments make it difficult for us to be more precise in diagnosing the issue you are having. . . . . 8.5gb
• Movie Studio

  16 answers, most recent on 12/23/2025

  RE: No video only sound
  @Odd-Aagesen Hi Please confirm what the Windows 10 pc CPU is - Intel or AMD? . . . . open the AVI files with windows mediaplayer on a widows 10 computer, no problem everything OK. . . . Odd . . . .   Media Player being able to play the files on the
• Movie Studio

  12 answers, most recent on 12/22/2025

  RE: SPLIT WHILE PLAYING WITH LETTER T
  @Aamer-Bader Hi, Did you not look at any of the information that I gave you? Also, you didn't answer my questions. When you cut, there has to be a reason. What is your reason for just cutting with T? Another method, you can drag the playback cursor