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@Sarah-Lochridge Thanks! This line here makes me think that the Magix Low Latency audio driver (which is an old, rebranded version of the ASIO4ALL driver) is crashing. Faulting module name: mgxasio4_x64.dll If you want to uninstall Magix Low Latency

SOUND FORGE

5 answers, most recent on 6/17/2025

RE: [Solved] Short bursts of static

@Pat-DeLaquil This could be caused by the Magix Low Latency ASIO driver (a rebranded, older version of ASIO4ALL). If you want to uninstall Magix Low Latency you can click on the Windows start button in the bottom left corner and type regedit. Then

Movie Studio

7 answers, most recent on 7/5/2025

[Solved] Selected Aspect Ratio Not Exporting

Hello, I am a little new with this program and I thought I had a good understand until I realized my videos aren't exporting the selected frame rates and "Video Settings" that I select at the starting of a new project. All my videos that I import

Movie Studio

8 answers, most recent on 7/29/2025

[Solved] Text to Speech conversion

Is it correct that I have to buy something extra to be able to use TTS and/or STT in my newly bought VDL 26?

SOUND FORGE

13 answers, most recent on 12/23/2025

[Solved] Sound Forge Pro 18 - can't change bit depth to 32

I am using the latest Sound Forge 18 Pro on (18.0.0 build 21) Windows 11Whenever I take a wav file and try to set the bit depth to 32 (or 32 float) with the Pow-R dialog, the file gets messed up (all audio jumps to 100% volume). If I look in the

Movie Studio

4 answers, most recent on 11/7/2025

RE: [Solved] issue when entering the licence number for a free demo

@patrick-miossec Hi, If you are trying to enter the code in the box that has "P" beside it, that is not for the trial. Click below on the part that says "Démarrer... " and follow the instructions. John CB

Movie Studio

2 answers, most recent on 8/7/2025

RE: [Solved] WRONG VERSION

@memos Hi, In the email that you received with the activation code, there are probably other things to download. Check that email to the bottom. As far as I know, there is no version of Video Deluxe called "Ultimate". Ultimate means that you get

Movie Studio

3 answers, most recent on 9/5/2025

RE: [Solved] HEVC causing Magix to crash when exporting - ucrtbase.dll error

@BrenyC Hi . . . . 'UCRTBASE.DLL error' . . . . This could be a display driver issue, last time we saw this issue it was with an Intel integrated GPU, are the graphics drivers for the Intel UHD 770, and, if you have a discrete graphics card, eg

SOUND FORGE

13 answers, most recent on 12/23/2025

RE: [Solved] Sound Forge Pro 18 - can't change bit depth to 32

I cannot duplicate the behavior. I used the bit rate converter to convert a stereo 44.1k/16 bit file to FP-32 bit and 'Save as' to create a new file, No issues with the new file.Maybe try resetting SF (in the 'File' menu).

Photostory

2 answers, most recent on 2/26/2026

RE: [Solved] PS 2026 Uprade freezing

Hi John, Thanks for getting back to me. I used PS2024 on this laptop with no issues but following on from your suggestions I signed out of one drive which I don't need anyway but that didn't have any impact I have a mixture of jpeg & HEIC

SOUND FORGE

3 answers, most recent on 8/23/2025

RE: [Solved] Sound Forge Pro Suite 18 - iZotope Plugins Activation

@kraljevic Check the order confirmation email for serial numbers and then add the serial numbers in the iZotope product portal by clicking on the barcode icon with the small plus symbol in the top right corner.

Movie Studio

4 answers, most recent on 7/17/2025

RE: [Solved] Video Deluxe 2026 Plus: Import of some videos trim the last 2 minutes

@DonL Hi This is a common issue with video files that are Variable Frame Rate (VFR), VDL 2026, like many other video editors does not always handle VFR video correctly especially when the Minimum and Maximum frame rate range is relatively

Video Pro X

10 answers, most recent on 8/10/2025

[Solved] Programme freezes

Its me again. I am now trying another version of magix as my (brand new) pc will not run the other version I have windows 11 and am trying magix video delux. I have upgraded the ram to 32Gb Attached is a screen shot it just freezes and will not let

Movie Studio

3 answers, most recent on 6/24/2025

[Solved] Audio noise

When adding voice over or music tracks (MP3) in Movie studio 2025, I get clicks and pops in the video. Have tried audio cleaning to no avail. Any suggestions?

Movie Studio

One answer, on 12/30/2025

RE: [Solved] Using alt+shift+drag

Discovered the answer: in order to slide, right select the icon to the right of the 'mouse mode for all tracks' and select 'move object contents'. Of course the clip must be a trimmed clip. (Apparently the above keyboard combination does not work

Movie Studio

8 answers, most recent on 3/13/2026

RE: [Solved] I have Video Deluxe Plus (2026) :: But ProDAD Hide V2 not included??

@Apollo89x Hi, Magix as a company have basically tried to mislead/fool people by renaming the basic version as "Plus" | Wheras that used to be the mdi-range level in previous versions. No, nothing is misleading at all. Magix dropped the "Basic"

SOUND FORGE

2 answers, most recent on 11/15/2025

[Solved] Sound forge won't load

Hi all, I recently bought Sound Forge 17 after getting a new laptop, as I was unable to reinstall Sound Forge 10. The installation completed without any issues, but when I try to open Sound Forge the splash screen appears and then disappears at the

ACID

16 answers, most recent on 4/27/2026

[Solved] ntdll.dll - ACID doesn’t start

For several weeks I’ve had a problem. ACID Pro 11 won’t start. The following message appears: Problem Description Application Name: ACID Pro 11.0 Application Version: Version 11.0.2 (Build 21) Problem: Unmanaged Exception

SOUND FORGE

8 answers, most recent on 11/21/2025

[Solved] Sound Forge 17 not loading on Windows 11

I just purchased version 17, for my new Dell XPS 13 laptop (windows 11), and it will not load beyond the image. I emailed for support but the company is ignoring my emails. Any help please? May need to claim the money back through the credit card.

Movie Studio

11 answers, most recent on 5/2/2026

RE: [Solved] MEP 2016 Plus - Trying To Copy Media Onto New Project

@CarpentersMate Hi Mike . . . . I've previously broadly separated media into separate folders . . . . I do something similar, this is the base folder structure I use. A complete project is stored withing its own named 'master' folder. The EDL

Movie Studio

11 answers, most recent on 5/2/2026

[Solved] MEP 2016 Plus - Trying To Copy Media Onto New Project

Hello to all my old friends! Hope all is well ... I'm going on 78, and still using MEP 2016 Plus (for now). Fer the life of me still haven't been able to successfully copy media from one project into a NEW fresh project. Currently have a glitch that

SOUND FORGE

6 answers, most recent on 7/10/2025

RE: [Solved] Music and vocals using Sound Forge Audio Studio?

@Georgios_M I personally think that X8 is a very good music software. Because it has an object oriented workflow, it might be very intuitive to use for beginners. You can cut audio on tracks into individual snippets called audio objects. Each audio

SOUND FORGE

9 answers, most recent on 10/16/2025

RE: [Solved] Problem activating Sound Forge 9 using new method

@rick-a You definitely need support to merge both accounts into one. I recommend you open a new ticket and ask them that you want to merge your old Sony login with your current Magix login. Hopefully the AI bot will then inform some human support

Movie Studio

13 answers, most recent on 9/8/2025

[Solved] Nvidia RTX 5080 Graphics Card | But MEP 2026 suddenly stopped using it

I have MEP 2026.Via settings, it's already set to import/process/and export using this Graphics-Card.But when exporting a video (as Mp4) I get the following message on the top-bar:"Mixdown (Please update your graphics-card)"And it's taking literally