• Off topic

  8 answers, most recent on 10/17/2025

  RE: serial number at purchase
  @JD-Langeman Have you checked your order confirmation email? I’m in a similar situation but I was rebuilding my studio, 6 months later I try to install Sound Forge 18 pro and I can’t find the confirmation activation email. I’ve tried creating a
• Video Pro X

  14 answers, most recent on 10/21/2025

  RE: [Closed] Serial Number / Licenses
  @Jesse-Boyland2330 Hi. Even if you have changed your email address you can use your old email address to log into your Magix account. From there you can change your account settings to your new email. Whether your purchase works or not could depend
• Video Pro X

  2 answers, most recent on 3/23/2026

  [Solved] Vegas Pro 23 won't start up...
  Hi Forum, I had Vegas Pro 23 start up when I first installed it. Now it won't start. I have tried to clear the cache using the control n shift method but this does not work. I have sent support an email but no response. Any idea what is causing
• Music Maker

  2 answers, most recent on 5/12/2026

  RE: Incorrect package sent after payment
  @Russell-Middleton As @SP. writes, This means the program is absolutely identical. But you, as the user, have to download and install those additional plugins and Soundpools. You should be able to do this via the Downloads or possibly the Store tab
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  Over 24 hours since my last email to the BOTs and no response. Having read the threads on this post I am not surprised. And I had such high hopes.
• Off topic

  13 answers, most recent on 2/27/2026

  Payment not received email
  I recently got an email claiming my payment wasn’t received and they would pursue legal action if not paid, but on PayPal and my credit card statement both payments cleared just fine. I’ve tried really hard to contact support for the issue and have
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi Good news, I received an email this morning (UK time) the issue has been replicated by Support and forwarded to Development. John EB
• Music Maker

  One answer, on 12/20/2025

  RE: help
  @Alexander-Farris Hi Please note this is a user to user forum not Magix Support. In what way is the redemption page, here, not working? Are you using the same email address to redeem the voucher as used for purchase? The page is working at the time
• SOUND FORGE

  4 answers, most recent on 2/6/2026

  RE: Sound Forge 10 Serial Installation on New Computer
  Is your SF-10 registration listed in 'Magix Service Center> My Products'? You may have to use the same email address you used when it was initially activated through SCS.
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  @Ryan-Sch, @Cristopher-Dolores HI Check your spam folders, for some unknown reason the emails end up there. John EBForum Moderator
• ACID

  267 answers, most recent on 4/2/2026

  RE: Feedback on ACID Bugs
  ACID has indeed been acquired by BORIS (along with SoundForge and Vegas), and Boris has confirmed via email to several US users that they are working on a whole host of major updates! ACID PRO 2026 is back! 
• MAGIX

  34 answers, most recent on 3/31/2026

  RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.
  @browj2 Hi John, Thanks for this. The email link which @SP. and @Reyfox posted is the one stated in the email, under FAQ #4. But I agree, the button to Join the Boris FX Community does take you somewhere very different! Like you, I already had a
• Off topic

  8 answers, most recent on 10/17/2025

  RE: serial number at purchase
  @JD-Langeman Have you checked your order confirmation email?
• Movie Studio

  12 answers, most recent on 11/15/2025

  RE: Speech to text
  Thanks for all the help. I have now found the codes in the email that came with the download and applied them. 😁
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: Unable to Activate SF18 Pro after a reformat of my computer
  Thanks for the added info SP. I have sent information regarding my issues to those email addresses you provided and have yet to here back so will wait and see.
• MAGIX

  34 answers, most recent on 3/31/2026

  RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.
  @johnebaker The newsletter email links to https://community.samplitude.com
• SOUND FORGE

  4 answers, most recent on 11/5/2025

  RE: Retrieving my product key
  Was Sound Forge purchased from a third-party seller?Are you using the email address you used when you initially activated Sound Forge?
• Off topic

  40 answers, most recent on 1/26/2026

  [Closed] Does Magix have customer support?
  I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the
• Video Pro X

  14 answers, most recent on 10/21/2025

  RE: [Closed] Serial Number / Licenses
  Thanks Nothing changed. Magix sent the serial number to my current email. Who can fix it. I posted a picture of the email. I am currently running a I7 Windows 10 Pro and a I7 Windows 11 Pro. I am reluctant about purchasing another one. I am
• Video Pro X

  14 answers, most recent on 10/21/2025

  RE: [Closed] Serial Number / Licenses
  @Jesse-Boyland2330 Jesse, I just tried that email and it works: I got an automated reply, so give it a shot.
• ACID

  32 answers, most recent on 9/25/2025

  RE: How to cancel subscription?
  @Marko-Bagge Date of the cancellation is the time you send your e-mail to infoservice@magix.net. So no need to wait for a response I sent an email to this email address, requesting cancellation on 09/16/2024 and never received a response. And I was
• Off topic

  10 answers, most recent on 2/6/2026

  RE: Geen valideringscode ontvangen
  I purchased VDL 2026 Plus on DVD, I received an email confirming my order.I received the DVD on my post adres with invoice.The serial number is on the back of the DVD case and on the invoice.I didn't receive an email with another serial number (P3).
• Off topic

  4 answers, most recent on 10/29/2025

  RE: Tired of all the sales/upgrade emails from Magix
  Greetings Jeff, I rarely receive emails from Magix, though I do see quite regular "pop-ups" advertising their products It's the opposite for me (UK). I receive loads of sales based emails from Magix but I've not seen a pop-up for a long time. I
• Movie Studio

  One answer, on 12/26/2025

  RE: update software
  @Sergio-Bile HI You can update for the Upgrade price,when you get to the page offering the different editions, select Perpetual license - Upgrade for the edition you require, click Buy now and complete the following pages. On completion you should