• ACID

  16 answers, most recent on 4/27/2026

  RE: ntdll.dll - ACID doesn’t start
  Same problem, loaded a Fender AudioBox Go to interface with Windows 11, had to update to the latest V14 of Visual C++: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#latest-supported-redistributable-version
• ACID

  7 answers, most recent on 4/25/2026

  [Solved] Purchased a New Waves Plugin now no Waves Plugins Work in Acid 11
  Longtime user of Acid Pro 11 here. My Waves plugins like J37 Tape, Api-2500, Puigtec, etc. plugins were all working great up until today when I just purchased 1 new Waves Plugin (today), updated my other ones on Waves Central and now none of the
• Video Pro X

  3 answers, most recent on 8/5/2025

  video pro x - update 22.0.1.270 (today!)
  Hi, today I was surprised by this update today. However, when I clicked on the update number, the system didn't display the content of this version! I was confused because the feedback refers "release" to version VPX17, the content of which
• SOUND FORGE

  4 answers, most recent on 3/16/2026

  RE: Subscription
  I went to the website to see if there were any updates and couldn't find any sign of Sound Forge so I came here and a couple of people had commented that it was dropped. I cannot recall any specific person or even thread
• ACID

  8 answers, most recent on 2/27/2026

  RE: Acid Music Studio 11, Auto update failure.
  Uninstalled Visual Studio again, through the Windows App uninstaller. Verified its gone. Rebooted the PC, and ran Music Studio and let it do its auto update. Again it fails at the point where it installs Visual Studio. It just never gets past it.
• SOUND FORGE

  One answer, on 7/10/2025

  Installation Manager will not run. Can't install SF 18pro update
  Just downloaded the version 18pro updater but cannot install it. I get the message that the Magix Installation Manager will not run. Have tried two complete downloads; installed NetFramework 4.8; retsarted, etc. nothing helped. Running Win 10 64; no
• MAGIX

  10 answers, most recent on 3/30/2026

  RE: Service Status: Loops Unlimited #Solved
  @MAGIX_Redaktion Hi Hopefully you will have an update for the users this week and the server is up and running again. Obviously as it's the weekend no progress can be made. Stephen Forum Moderator
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  I've still heard nothing from them. But the promotional sales emails keep coming lol. I'll update here if I ever hear back and actually get my software code or give up and dispute Pay Pal payment.
• SOUND FORGE

  11 answers, most recent on 4/14/2026

  RE: Welcome window keeps popping up on startup
  @mary-o Hmm, that's odd. Have you tried restarting your computer, just in case there is a Windows update that needs to be installed? Please select the Restart option and not the shutdown option. Sometimes programs don't work correctly without a
• Music Maker

  3 answers, most recent on 8/25/2025

  Music maker very slow since latest update
  Since I installed the last update (version 33.1.1.19) music maker 2025 premium edition has been terribly slow. I can't scroll with my mouse, because when I do it goes one by one. It's not just scrolling but also arranging, mixing and every other way
• SOUND FORGE

  18 answers, most recent on 11/9/2025

  RE: Support Is Non-Existant
  If you respond to the bot's email asking for an update you receive another bot email stating "Your e-mail will soon be answered by one of our employees."
• Music Maker

  3 answers, most recent on 4/3/2026

  RE: Installation Gets Stuck
  @allita99 You can update the Windows recovery images with the command DISM.exe /Online /Cleanup-image /Restorehealth and then try sfc /scannow again. Also try restarting your computer computer via the Restart option (do not only use the Shut down
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @browj2 Hi John. Thanks for this update. I'm glad there is a workaround. BUT, it seems highly likely that the next Windows Update will restore the problem so it is likely the workaround will need to be repeated. I know you have the M-Audio M-Track,
• Video Pro X

  10 answers, most recent on 12/5/2025

  RE: Video Pro X 11 Crashes Every 5 Minutes
  @MegaMooer Hi Thanks for the update. A bit of a long shot, are you using OneDrive and is it syncing to the 'cloud'? John EB
• MAGIX

  10 answers, most recent on 3/30/2026

  Service Status: Loops Unlimited #Solved
  We are currently experiencing lingering effects from an outage with one of our cloud providers.Although we successfully restored or migrated many services over the weekend, there are still ongoing issues with the subscription management for Loops
• Movie Studio

  2 answers, most recent on 9/22/2025

  RE: Updates to Video Deluxe 2026
  @bjtap I've just checked on my installation of VdL 2026 Premium and "No Updates Found". JeffForum Moderator
• ACID

  19 answers, most recent on 1/21/2026

  RE: WAVES VST Plug-in inssue
  I'm not trying to update my Acid Pro 8 because I already did... I just read your sentence incorrectly, so... boy am I glad I double checked with you first! OK, let me try that. Thank you SP
• Samplitude

  3 answers, most recent on 10/8/2025

  RE: New update is available for Samplitude Pro X8 and Music Studio X8
  Happy new year to everyone! We start this year with small bugfix patch for Pro X8 nad Music Studio (see below). More good things to come this year, stay tuned A new update is available for Samplitude Pro X8 and Pro X8 Suite, which can be installed
• Movie Studio

  3 answers, most recent on 1/13/2026

  RE: Settings - CPU or GPU - Video Delux Premium 2026
  @SHANE-KOHUT Hi As I mentioned in your previous topic there is an issue with the Nvidia drivers 591.xxx, there will be no hardware acceleration for the h.264 and h.265 video file formats if you export to either of these formats. Do ensure that the
• Movie Studio

  9 answers, most recent on 10/24/2025

  RE: Movie Sudio 2025 developed a strange behaviour
  @me_again Hi Andy Is the video 3D (Stereo), digging deeper on GoPro formats I found, they actually bought out Cineform for their 3D/Stereo Hero camera. . . . . that file that isn't loading anymore, the long German name, something to do with Magix
• Movie Studio

  9 answers, most recent on 10/24/2025

  RE: Movie Sudio 2025 developed a strange behaviour
  @me_again Hi Andy . . . . GoPro MOVs . . . . Cineform . . . What does a MediaInfo analysis give on one of these files? GoPros do not encode in the Cineform encoding format, have the videos been through a video converter? What change recently
• ACID

  8 answers, most recent on 12/15/2025

  Acid Pro 11 plante "update VST plugins"
  No response from support, unable to work since last week I haven't used Acid Pro 11 for several weeks. It was working perfectly before, but now it crashes when I start it up..I've tried everything: uninstalling/reinstalling Acid,
• SOUND FORGE

  2 answers, most recent on 12/12/2025

  "Bundle" from Producer Planet?
  I just got my Update to Sound Forge (17). There is a link for extra stuff from Producer Planet. However, whenever I put that site in my browser, it fails. What's up??
• Other products

  20 answers, most recent on 5/27/2026

  RE: Independence Pro 3.3
  @AJenn Ok, interesting. Thanks for your follow-up response. 👍 Of course, I don't know what helped in your case. Could be the registry cleaning or the MIDI 2 service deactivation. If the problem occurs again, it is quite possible that automatic