• Music Maker

  2 answers, most recent on 4/18/2026

  RE: YouTube uploads
  Hey SP. Thank you very much for such an in-depth explanation.It's a shame it's not easy-peasy to simply add my music for others to hear. There's always some sort of catch. There's no money related to my music as its only a hobby. My music has been
• Movie Studio

  9 answers, most recent on 7/31/2025

  RE: How long does it take for customer support to respond?
  Hi @webfrit, You can deactivate the Boris plug-in by activating a video clip on the timeline and then going to Effects > BCC Key and Blend > BCC Chroma Key Studio. Double-click Apply Effect > License. You can now deactivate BCC Chrome Key
• Video Pro X

  9 answers, most recent on 8/23/2025

  RE: Video pro x16 does not start
  @john1893 Hello John, Go to: C:\Users\User\AppData\Roaming\MAGIX\Video_Pro_X16 and delete the Video_Pro_X.ini file, then restart Pro X16. Deleting the INI file will reset Pro X16 to its default settings and fix any computer configuration
• SOUND FORGE

  8 answers, most recent on 11/21/2025

  RE: Sound Forge 17 not loading on Windows 11
  @Justin-Brummer I see you are attempting to save your file to OneDrive. Try using a different location on your computer, NOT your desktop either! As a general rule, with most types of files it is considered to never be a good idea to save directly
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  @jak.willis Hi . . . . just the header info to indicate the file is interlaced instead of progressive . . . How do you do this . . . . AFAIK, you cannot do this, there is more to this. The video must be re-encoded as the progressive video is split
• Samplitude

  2 answers, most recent on 7/21/2025

  RE: Soundcard Options
  Thank you! That's good to know, I shall go with the external option. Intuitively I felt that should be better if it was permissible (but I'm no expert). Thanks, Peter (The confusion is not helped by MAGIX/Samplitude's own site, where it states among
• SOUND FORGE

  38 answers, most recent on 9/16/2025

  RE: MP3 conversion glitches
  What are the general length/duration) of the files you are encoding Paul .. if that makes any difference? What are the attributes of the master PCM (wave) files, so I can try to duplicate the behavior. A MediaInfo readout would be good. If you do
• Rescue Your Videotapes!

  7 answers, most recent on 12/19/2025

  RE: Lines in digitized VHS
  @MovieEditorr I doubt that it is the digitiser. You'll notice the yellow banding in the sky; that will be caused either by poor tape quality or the VCR, so I think the lines are probably caused by the same issue. You could try cleaning the VCR
• SOUND FORGE

  29 answers, most recent on 9/16/2025

  RE: SF 11 refuses to start, even full re install
  @daniel-DIAZ2990, @SP. Hi . . . . Getting a crack to bypass it? . . . . . . . . It's your good right to try a cracked version . . . . This is not correct, Though the software is an old version, it is still under the Copyright laws to protect the
• SOUND FORGE

  7 answers, most recent on 3/13/2026

  Sound Forge Audio Studio 17
  Very annoyed at Magix. Yet again, one of their products has failed. There is zero point in contacting "support" as they just ignore tickets. Disfunctional company. Sound Forge Audio Studio 17 keeps causing my PC to restart with "kernel mode heap
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  All, I worked out the issue with that latest file (I should have checked before posting it): it is really an AVI with the HUFFYUV codec. Why it was made an MKV I don't know (not my doing), nor do I know why Magix opened it when it was an MP4 (I do
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  @rickduley Rick, Should a squeaky-clean version of VPX16 burn DVD-DL discs okay? It "should", but "will" it? 😂 One thing before I risk turning another DVD-DL into a brick: Burn to the "Image Recorder"/ISO first. If that bit fails, you know it's the
• Samplitude

  30 answers, most recent on 7/10/2025

  RE: Samplitude Music Studio X8 - suddenly crashing
  @Steven-Wood Ok, it would be good to know if you can get Samplitude to crash with WDM or MME drivers. Maybe also try another ASIO driver. For example, if you install the free demo version of FL Studio it also installs the FL Studio ASIO driver. In
• Samplitude

  20 answers, most recent on 10/27/2025

  RE: BorisFX managing Samplitude family of products now.....
  @SP. Hi There SP., thank you for your precious (as always) search and info. Those details in the release notes confirm what we were fearing... Samplitude has been stripped down as a lot of things have been cut off following the company change, many
• Movie Studio

  One answer, on 11/29/2025

  RE: Remove second e-mail address & Activation, create a single Email?
  @Richard-Lentz You can't activate it on another account. Only the support can remove a license from your account and transfer it to another account. You can try to contact support via infoservice@magix.net or the SUPPORT link at the top of this
• Music Maker

  15 answers, most recent on 4/7/2026

  RE: installation failed
  Hello friend, I have good news. I have finally managed to install all the vita instruments that are now functioning properly. This action includes everything you recommended, including what I tried to move later. In addition to what you recommended,
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi I, too, had a repeat email asking for more information that I had already given along with an image of the issue. To ask for a refund, email infoservice@magix.net. I would also suggest you include a link to this topic. The
• Music Maker

  One answer, on 4/30/2026

  RE: Music making for beginners
  @zivo Hi and welcome to the forum. You can download, from here, and install the trial version of Music Maker and try it for 30 days. The trial version will be limited in available Soundpools, Instruments and effects, however it will give you a good
• SOUND FORGE

  29 answers, most recent on 9/16/2025

  RE: SF 11 refuses to start, even full re install
  @daniel-DIAZ2990 It's likely they will say that this is a legacy software and they no longer support it. The current version is 18, not 11. If both Sound Forge Pro 11 and Samplitude Pro X3 suddenly had problems starting and now Sound Forge during
• Other products

  4 answers, most recent on 12/20/2025

  RE: Strange error message with Photo Manager Deluxe
  Hi John Many thanks for the response. Yes, I do use OneDrive but I have it set that all files in the images folders are also stored locally so it shouldn't really be grabbing them from the cloud. I've opened photos outside of OneDrive and they
• SOUND FORGE

  6 answers, most recent on 8/5/2025

  RE: Having Problems With Sound Forge 17 Crashing Or Otherwise Not Working?
  It's a Dell Optiplex 7050 Micro so technically it's a desktop but not a conventional (large footprint) desktop. It has an Intel I7 quad-core 2.84 GHz processor with 32 Gb memory. The HDMI port is on the motherboard and it also has 2 display ports.
• SOUND FORGE

  3 answers, most recent on 3/23/2026

  What alternatives to Sound Forge exist?
  SF in Audio Studio version is a very convenient and functional editing and mastering program. With useful tools, good and accurate visualization. But it does not always work correctly with VST-plugins.Audacity is even worse for working with plugins,
• SOUND FORGE

  9 answers, most recent on 6/4/2026

  RE: Is this the end of Sound Forge?
  If you are not aware already, Sound Forge is now published by BorisFX, FWIW " Sound Forge 2026 appears identical to (Magix) Sound Forge 18 aside from the branding. The only bug that has been addressed so far was the need to double-click really
• Movie Studio

  3 answers, most recent on 9/5/2025

  RE: HEVC causing Magix to crash when exporting - ucrtbase.dll error
  @BrenyC As you have discovered, urctbase.dll is a core Windows file. Searching for suggestions for how to correct the problem led to various web pages offering possible solutions but most seem to suggest that running system file checker is a good