• Other products

  One answer, on 1/24/2026

  photomanager deluxe crashing
  After changing from trial to purchased version, photomanager is crashing when I ask for search for faces. I did unistall/reinstall. Message I get says previous search is still saving....then app closes. I am using Windows 11. Message from Visual C++
• Samplitude

  30 answers, most recent on 7/10/2025

  RE: Samplitude Music Studio X8 - suddenly crashing
  @SP. yeah it just shuts down completely. Occasionally it will "hang" for a second or so and a splash screen is shown momentarily which has an error code. but that disappears almost immediately and the programme shuts off.
• Web Designer

  8 answers, most recent on 12/9/2025

  RE: [Closed] login not recognised
  @Former user Go to Magix.com and log into your customer account with your e-mail address and password and look under 'My Products' for Web Designer. If it isn't listed there, it isn't registered to that e-mail address. This would explain the error
• Video Pro X

  14 answers, most recent on 10/21/2025

  [Closed] Serial Number / Licenses
  I purchased two licenses, one worked for 30 days and I never got the other to work. I was sent a serial number but now it says serial number has already been used. Tried uninstalling and reinstalling but still getting error 24. Tryed on windows 10
• SOUND FORGE

  31 answers, most recent on 4/17/2026

  RE: Sound Forge alternatives
  The last one I had was the perpetual one, same exact one that the installer and the license checker don't like. So you have the perpetual license for SF-18? Does it install successfully.. but you cannot activate it? Does it show an error
• Video Pro X

  4 answers, most recent on 8/15/2025

  RE: Reset programme settings to default. How to reinstall after restart.
  Thanks to you both. For clarity to the first answer @CubeAce I reset the programme to the default setting and backed up my current settings to Windows, Users, roaming, Magix etc. The settings are stored within the "Cache" settings of Magix Pro X 16.
• Music Maker

  7 answers, most recent on 2/22/2026

  RE: LOST SOUND POOLS AND LOOPS
  SP. I went back to one of my Magix Music Maker email activations and re-installed 2021 Music Maker. It installed successfully. I tried to log in to the the store and I was prompted to input my p3 code. I copied and pasted into the bar and got this
• Movie Studio

  One answer, on 11/29/2025

  Remove second e-mail address & Activation, create a single Email?
  I have one product activated on a second email account. I deactivated the product and uninstalled in the computer. Trying to activate it on the first account but it says " this serial number has already been registered to another email address.
• Samplitude

  30 answers, most recent on 7/10/2025

  RE: Samplitude Music Studio X8 - suddenly crashing
  @Steven-Wood Does Music Studio simply close itself? Then check the Windows Reliability Monitor for errors. It will record a crash description for every crash. There might be some helpful information in there, for example in which DLL the crash
• Samplitude

  30 answers, most recent on 7/10/2025

  RE: Samplitude Music Studio X8 - suddenly crashing
  Sorry......i feel like I'm spamming the forum but I keep trying a bunch of different stuff to resolve this issue (without success). I have managed to capture the error code box in case that helps anyone here come up with a solution that I haven't
• SOUND FORGE

  8 answers, most recent on 1/20/2026

  RE: Sound Forge 365 activating and registering
  @SP. Thank You for your reply. What's frustrating is that I only have ONE email address registered with Vegas, so I truly do not understand the reason for the Error message. And you're right, I have sent Customer Support THREE emails over the course
• Music Maker

  15 answers, most recent on 3/28/2026

  RE: Music Maker update 32.1.0.17
  @Dommer Hi Dom This issue has been going on for several days now, we have no information on what the issue is or is being looked into, fortunately is does not stop Music Maker and, for the most part usable, running. So far I have not found any
• SOUND FORGE

  11 answers, most recent on 4/14/2026

  Welcome window keeps popping up on startup
  I use SF 16.1. I got a -59 error code over the weekend. I fixed it by uninstalling and reinstalling the program. I record commercial VO's all day. Every time I open SF to record a new file, the welcome window keeps popping up with serial #, etc. I
• Other products

  2 answers, most recent on 3/16/2026

  RE: Magix Photo Manager hangs up
  @Edward-Grant Hi We need more information:- Which version of Photo Manager (PM) are you using? Was PM working before the error message popped up, or is this a new install? If the program was working, what changed on the computer, eg Windows
• ACID

  2 answers, most recent on 8/31/2025

  RE: Magix Independence Pro Suite Activation Error Code: -1
  @Flavius_Guy Hi Error code -1   means the program cannot connect to Internet for registration, or if you had a previous installation of Independence, it is registered with a different email address that does not match the current email address. John
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 Hi I, too, had a repeat email asking for more information that I had already given along with an image of the issue. To ask for a refund, email infoservice@magix.net. I would also suggest you include a link to this topic. The
• SOUND FORGE

  6 answers, most recent on 3/14/2026

  RE: Missing dll file
  @Ninian Hi Check that you have the Microsoft Visual C++ 2015 Redistributable installed and it is up to date. To repair the C++ installation, see this article on fixing the issue, you must download and install both the x86 and x64 versions. HTH John
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  @AAProds @johnebaker Well, as you can see in this screenshot, it states that Export with smart copy was completed with errors. What the hell is that supposed to mean exactly?
• SOUND FORGE

  8 answers, most recent on 7/1/2025

  RE: Error while writing noise sample file! - Audio Cleaning Lab 4
  @jamesglynn As mentioned above, you need to install the 32 Bit version. Besides that, the 64 Bit version still works. It just has this annoying error message. I tested it myself some time ago. You can usually click it away.
• Music Maker

  No answers, created on 1/13/2026

  VST plugin missing file "com.files.base/config/automation_1_1_0.lua"
  After much longer than really should be required to fix something that shouldn't be shipped broken, I tracked the issue with one of my VSTs by finding its log: Vita Version 2.6.0.34 Windows 64 bit01:44:37:216 (error)      
• Movie Studio

  3 answers, most recent on 9/5/2025

  RE: HEVC causing Magix to crash when exporting - ucrtbase.dll error
  Hi John, once again you, along with others, have managed to get to the bottom of something for me regarding Magix! I do have Intel UHD 770 and Nvidia GeForce RTX 4070. I updated Nvidia as suggested and no change, I then went to Intel's site, got it
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  [Solved] Unable to Activate SF18 Pro after a reformat of my computer
  The Activations appears with an Error Code: -24 stating that the Serial Number has already been registered to another email address. I am using the initial email address as contained on my order from Magix along with the Serial Number contained in
• SOUND FORGE

  7 answers, most recent on 3/12/2026

  RE: RX VST Plugin Issues
  Gave it a try and so far it doesn't seem to make a difference. ARA plugins show in the menu, but when I click on them, nothing opens and no errors or alerts. Edit: Activated the SF 18 trial and the same plugins work fine there. So, now I know it is
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  @me_again Hi Andy . . . . tried the mkv extension change to m4v . . . . Does not work on my 'clean' system, gives the same error as for the MKV file:- No streams found during init John EB