• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @browj2 OK. In case you didn't try to delete/rename the musicmaker.ini file to reset the program settings, I suggest you try that as well. It should be located in the \AppData\Roaming\MAGIX\MM2026_Premium\ folder. But you'll find this file only if
• Music Maker

  20 answers, most recent on 4/5/2026

  RE: Music Maker 2026 Frozen at SetViews during startup
  @browj2 Do you have a second monitor? Did you try to unplug it? I'm still on W11 23H2, so I cannot replicate this problem personally. Another user also reported that Sound Forge 12 no longer works normal after the latest W11 update. There was also a
• Movie Studio

  4 answers, most recent on 12/14/2025

  RE: Magix Hub
  Thanks for your reply. Unfortunately, on my computer it's doesn't work. I tried to uninstall, delete registry entries with "magix" keyword, delete remained folders and install again. Still no effect.But... because my license allows to use program on
• SOUND FORGE

  6 answers, most recent on 12/13/2025

  RE: Reactivation of SF 10 after upgrade to SF18
  @Pinhas-Shpater If you are trying to use your activation code for SF18 to activate SF10 that will not work. The activation code is different for each version. If you still have access to your activation code/serial key for SF10 please read
• Movie Studio

  47 answers, most recent on 8/24/2025

  RE: "Takes" functionality
  @johnebaker Try the following, after saving the take, clear the program cache, Edit > Empty undo and cache memory. Unfortunately, that did not work for me using MMS2024. Are you suggesting this works for MMS2025 or VDL2026? @me_again BUT if the
• Movie Studio

  21 answers, most recent on 10/18/2025

  RE: Why Chromma key - gives additional collours on video ? Why
  @badbob Hi . . . . MAGIX Movie Edit Pro Version: 17.0.3.178 This is the 'base' version of MEP, hence the missing HDR gamma controls. You are missing 2 patches - 17.0.3.183 and .184 - check under Help, Update online, to see if they are still
• Rescue Your Videotapes!

  7 answers, most recent on 12/2/2025

  RE: DRIVER DOWNLOAD
  @johnebaker @SP. @AAProds Many thanks for your assistance & your advice. I have attempted to download & install the driver updates as suggested but without any success. The closest I came to any success, in 2 cases, the driver started to
• Music Maker

  10 answers, most recent on 3/22/2026

  RE: I need to get a refund processed but Magix support keeps bouncing it
  @peter1968 That was the case in the past when they still had good customer support. They had an insolvency in 2023, that's why they now have a new parent company. They are currently trimming everything that doesn't generate enough revenue Good to
• Photostory

  19 answers, most recent on 6/14/2026

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  Hi John, I followed the full procedure for fixing Windows system file issues and encountered the long pause at 63.2% during the RestoreHealth run. Windows reported that "details are in the CBS log file". Unfortunately, the final outcome was still
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: Unable to Activate SF18 Pro after a reformat of my computer
  There seems to be no one home at MAGIX Support! I have tried following up on this issue but with no REAL support as my P3 license needs them to help resolve as even the BOT suggests prediciment is that only someone in support needs to help
• SOUND FORGE

  2 answers, most recent on 6/23/2025

  RE: Why in Sound Forge Pro 18 is there two version of Channel Converter?
  Thanks again for your help. I ended up re-creating the presets from the Channel Converter in Processes into the second version used in my script. But the second one still can't handle more than 6 Sources. So for those I have to use Sound Forge Pro
• SOUND FORGE

  4 answers, most recent on 3/24/2026

  Goodbye Sound Forge
  Like a lot of people here, I've been a lot time user and a fan of Sound Forge since version 4.5c, when was it still developed by the amazing Sonic Foundry. It (was) a brilliant editor. Easy to use, fast, reliable. Things got much worse after version
• Photostory

  20 answers, most recent on 2/28/2026

  Photostory 2026, "RC String 8875 not found"
  Since upgrading from the 2025 version the message "RC String 8875 not found" appears at the top of the Explorer Column. . The program appears to be working OK but this message is still very puzzling. I have tried to get help from Tech Support but
• Movie Studio

  One answer, on 6/30/2025

  picture set animation
  for Suite 2025, I forgot how to do it and cannot find my post about it😬 I wanted to animate set of still pictures...I remember I had to had at least 10 tracks... please refresh my memory 🍷
• SOUND FORGE

  29 answers, most recent on 9/16/2025

  RE: SF 11 refuses to start, even full re install
  Hello, @SP. thanks for your suggestion but it didn't work, still the same issue. To make it clear: the crash happens when trying to authorise, there's something with the magix autorotation tool that can't get through. I cnat even get to the SF11
• Video Pro X

  18 answers, most recent on 6/29/2025

  RE: Magix Capture - Standalone program
  @Can-Dive Hi, I just got around to rechecking out recording using MAGIX Capture (1.0.59.0) from VPX16. I am on Windows 10 using a Logitec Camera. Using the Logitec recording program, my video was 30fps, audio 48 kHz. Using Capture, still 24 fps,
• Movie Studio

  8 answers, most recent on 2/5/2026

  RE: Repeated glitch in burned disc
  I have burned many other projects of this size and length on 8.5gb blanks with no problems. As I said, even though the program burn said ":successfully completed" on playback the disc would freeze or pause at a certain point when played on more than
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  Still only bots replying even after I was told I would be forwarded to an advisor. This is the last time I will do an upgrade with Magix. Every time I have updated Photostory there has been a glitch however in the past when you do get an adviser its
• Video Pro X

  10 answers, most recent on 10/23/2025

  RE: App failure to load
  I updated to the latest windows update, I uninstalled the Video Pro 15 app and reloaded it. It now says the application has failed to launch due to it's side by side configuration is incorrect. I've had this software for several years and never had
• SOUND FORGE

  2 answers, most recent on 9/1/2025

  Software is glitching.
  I have SOUND FORGE Pro Version 11 (Build 299). Recently I am encountering glitches which make it difficult to impossible to edit my music. Fade-outs don't work. Sound stops entirely (even though I can see the graphic displayed on my monitor still).
• Music Maker

  One answer, on 8/5/2025

  RE: Instruments
  @D305_CREATOR. No, you should still have access to them, as long as you use the same customer account. If they appear with a lock icon or you need to pay for them again I recommend you open the Music Maker program settings and click on the button to
• Other products

  2 answers, most recent on 10/21/2025

  RE: [Closed] Sony Vegas
  @David-Kern As this thread is still open I'll give you the link to the relative thread on the VEGAS forum https://www.vegascreativesoftware.info/us/forum/activation-of-sony-creative-software-era-applications--149297/ Any further queries should, as
• Movie Studio

  22 answers, most recent on 10/11/2025

  RE: Serial Number Problem with Video Deluxe2026 Trial
  Hello again John EB - I understand your comment this p.m, thanks for that. I couldn't fit hardware myself but we have one local firm (one man band) here that would be capable. I've noted your recommendation. In error, I used 1920 x 1080 camera
• Music Maker

  13 answers, most recent on 10/21/2025

  RE: 2024 2025 2026 none of them work and support are ignoring my tickets
  Like I said I have done the INI thing and the cursor. Silly me to think the software should work out of the box and on HO laptops. Once started if I load up any project and press play it grinds to a halt after a few bars... the screen becomes