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@Hanna-Auchynikava Did you get a coupon code for another year of Loops Unlimited? And did you redeem it in the program/in-app-store? It usually helps to open the program settings and click on the button to clean up the in-app-store. The will reset

Off topic

One answer, on 1/18/2026

[Closed] I am not able to purchase DVD Architect 7.O

On last December i downloaded a trial copy of DVD architect 7. Now i would like tu purchase regular licence but when i start the software there is the option "purchase on line", I select the country, "Germany because italy is nor lisrted even the

SOUND FORGE

One answer, on 9/13/2025

problem registering Sound Forge 9.

I recently installed Windows 11 a month ago. Then I reinstalled my copy of Sound Forge 9 using the CD. I registered it and all was fine for a month. Then today all of a sudden when I try to open the program it asks me to register it. Then I get an

SOUND FORGE

14 answers, most recent on 8/29/2025

RE: where is spectralayers pro??

SLP (SpectraLayers Pro) would have a unique activation code which should be in the email Magix sent you after your purchase of the SFP Suite with the other activation serials. If you can not find it, first look in your spam or junk email folders.

Video Pro X

6 answers, most recent on 7/13/2025

[Closed] It pauses

I got video pro X17 installed last week. (it will output as mpeg4) Go to use it today it trys to "mix down" then it pauses/stops/ freezes, I have to use task manager to close the programme, any ideas? No codes, nothing, it just stops, and will not

Rescue Your Videotapes!

One answer, on 4/8/2026

RE: Unable to Activate Product – Error -24 (New Purchase)

@konstantinos-georgakis Welcome to the Magix user to user forums, so not a contact for any Magix Support staff and no-one who posts here can offer any help to you, other than the following: The only person who can resolve this for you is the

Video Pro X

4 answers, most recent on 10/14/2025

RE: Bought the vMAGIX Video deluxe 2026 plus.

@Max-HOLDT Welcome to the Magix user to user forums, so not a contact for any Magix staff and confidential data, like serial keys, and order numbers should never be posted here. Hence I have edited your post. Error 14 indicates you are trying to use

Off topic

8 answers, most recent on 10/17/2025

RE: serial number at purchase

@JD-Langeman Have you checked your order confirmation email? I’m in a similar situation but I was rebuilding my studio, 6 months later I try to install Sound Forge 18 pro and I can’t find the confirmation activation email. I’ve tried creating a

SOUND FORGE

15 answers, most recent on 7/27/2025

RE: Scripting question

Thanks SP, I was literately searching for the text string "ForgeApp". I'm currently using Visual Studio Code to work on Scripts. I've never actually used Visual Studio. I did use Atmel Studio (long before Microchip bought them) and I believe Atmel

SOUND FORGE

One answer, on 6/15/2025

RE: Sound Forge Pro

Welcome to the Magix Sound Forge users community @Donald-Taylor,Login to the "Magix Service Center" and download your SF version(s) from 'My Products' ..or.. if you already have SF installed on another PC, You can copy /paste the unpacked

SOUND FORGE

10 answers, most recent on 12/5/2025

RE: Error Code 24. Just bought and installed.

Does anyone know how to get a resposne from Magix technical support? I have now contacted them 5 times in the last 2 weeks, quoting the ticket code generated from my initial query. My initial query received an AI-generated response which was of no

Movie Studio

5 answers, most recent on 6/26/2025

RE: Video deluxe 2026 Ultimate - ProDad add ons licence

@Clinton-Peck Interestingly, the German page I looked at says these are plugins, while the English page says these are tools. My understanding is, that these are the plugins that are available in the in-app-store. If you install the free trial

SOUND FORGE

One answer, on 9/2/2025

Problem with Activation – Sound Forge Pro 10.0

Hello, I need help with re-activating Sound Forge Pro 10.0 after changing my computer. Product: Sound Forge Pro 10.0 Serial Number: 164-N3NH-****-**** Registration Date: 10/06/2017 When I try to generate an activation code starting from last month,

Movie Studio

15 answers, most recent on 11/12/2025

RE: MPEG-4-Codec

As requested I’ve added my PC details in my Profile and under Signature. I purchased the software, registered it and then installed on my PC using the program download from Magix. I started the program and Imported two MP4 Home-made Videos that I

MAGIX

10 answers, most recent on 3/30/2026

RE: Service Status: Loops Unlimited #Solved

Apparently Magix Music Maker continues to have constant issues. It also makes me wonder why the problem like the one below persist. I have found no forum responses, no direct solution. - Why do these problems continue persist?- What is specifically

Video Pro X

4 answers, most recent on 8/15/2025

RE: Reset programme settings to default. How to reinstall after restart.

@George-Monaghan Hi In order to help you with the export issue we need more information and clarification: The full error message and codes given by VPX 16 Did the reset fix the export issue? If so then reloading the backup copy made on reset is

Movie Studio

2 answers, most recent on 10/20/2025

RE: Hi I bought the program in 2012 now this does not allow saving as mp4

@Timo-Nieminen Hi . . . . does not allow saving as mp4 format asking for activation code . . . . Movie Edit Pro, 2012 or 2013 (?) are obsolete and the paid for codecs are no longer available. Depending on the computer specification, it may be

Video Pro X

29 answers, most recent on 9/13/2025

RE: Kodak C330 audio

Confirmed that HandBrake conversion to AAC audio works to get Magix Video Pro X16 to play QuickTime PCM audio. I used: Production Max Preset, MKV Format, H.265 Constant Framerate Same as Source, Placebo Encoder Preset, Average Bitrate 5926 kbit/s =

Off topic

160 answers, most recent 10 hours ago

RE: Magix support has not responded to support tickets for months

@Steve-Jones3743 Hi . . . . It is because Magix is offering a dead service that I have reported the issue to the Host. . . . . As I said in my previous comment, hosting is irrelevant to the issues that users are having with Magix Support. From the

SOUND FORGE

3 answers, most recent on 9/21/2025

RE: SF17 will not completely load

Here's what it says: Problem signatureProblem Event Name: APPCRASHApplication Name: Audiostudio150.exeApplication Version: 15.0.0.121Application Timestamp: 61bb7210Fault Module Name: mgxasio4_x64.dllFault Module Version:

SOUND FORGE

3 answers, most recent on 1/20/2026

RE: My Audiostudio16 all of a sudden failed to record.

Hi @Michael-Prindle, you can download the unpacked main (.exe) installer for SF Audio Studio 16

SOUND FORGE

15 answers, most recent on 3/29/2026

RE: Error Message -24

I didn't change my email address. In fact the account wasn't even working until I managed to use my old address and password to create a new account with Magix. Why that was effective I have no idea as the software is registered already. I just

Music Maker

7 answers, most recent on 3/29/2026

RE: Loops unlimited will not load

It is really frustrating when we're paying for a subscription like Loops Unlimited and we are basically out of options to make our music. The worst part is the company rarely posts anything including real-time status updates on social media or on

Movie Studio

13 answers, most recent on 9/8/2025

RE: Nvidia RTX 5080 Graphics Card | But MEP 2026 suddenly stopped using it

Here is the Media-Info data for the footage I'm importing: Format : MPEG-4Format profile : Base Media / Version 2Codec ID : mp42 (mp41/isom)File size