Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@me_again Hi Andy Interesting article, the majority of the posts that provide the GPU model would suggest the predominant failures occur with the RTX 5000 series GPU's. John EB

ACID

13 answers, most recent on 2/20/2026

RE: Acid Music Studio 11 Fails to run.

Im on W10. Tried compatibility mode for W7 and W8. No good. Tried holding the keys down while starting acid and it just carries on till failure. No options or extra boxes appear. Does it store configurations/settings in a hidden file somewhere that

Video Pro X

45 answers, most recent on 6/6/2026

RE: DVDs cut don't play

@rickduley Hi Rick, Thanks for the images; everything appears "normal" there! And for listing the type of disc. But are they DVD+R or DVD-R? In my experience, for single-layer -R are "better", i.e. produce fewer failures. What about the other

Off topic

7 answers, most recent on 6/8/2026

RE: [Closed] Magix canceled my subscription after accepting my payment.

@Grummulthrus There was a large e-mail campaign that all those products switched over to Boris FX. I got a lot of mails from Magix and Boris FX about this. Of course, if you disabled all newsletters, you might not have received anything. If

Video Pro X

10 answers, most recent on 10/23/2025

App failure to load

error in module "Access Violation" . Windows 11, App begins to start but seems to be getting stuck as soon as it tries to load and I am getting that error pop up. I think it happened after a GCC update and I reverted back to the older update but

ACID

8 answers, most recent on 2/27/2026

Acid Music Studio 11, Auto update failure.

Every time I run Music Studio 11, im prompted to upgrade. So I have been trying but it always fails at installing the Microsoft Visual Studio redistributable . I have tried downloading the version from microsoft and running a repair, then installing

Music Maker

16 answers, most recent on 10/3/2025

RE: Plug-ins not working.

@JustRaccoon Have you tried to uninstall it? You open Windows Apps and Features and uninstall Magix Content and Soundpools. There you can select the instrument that's not working. After it has been uninstalled start Music Maker again and redownload

SOUND FORGE

3 answers, most recent on 1/20/2026

My Audiostudio16 all of a sudden failed to record.

My Audiostudio16 all of a sudden failed to record sound after clicking RECORD button. The timeline pointer would move down the timeline, but no sound was recorded; no modulation flux as pointer progressed down timeline window. So I updated to newer

Other products

32 answers, most recent on 5/30/2026

RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

@Sorrento You have now created a second post which is wholly irrelevant to this thread. Hence it has been hidden. Please follow the advice you were given by @johnebaker following your previous post. Failure to do this may result in your access to

Movie Studio

One answer, on 7/27/2025

RE: issue with loading purchase

@Jerry-White Welcome to the Magix users forums. Unfortunately your first post here is very much lacking in detail! Please tell us at which step in the installation process the failure occurs. Assuming you have downloaded the initial file, which is

Audio Cleaning Lab

2 answers, most recent on 8/16/2025

RE: Error message when attempting to play back a music file

@srcb2 Hi The error message you are getting is usually a result of the Windows drivers for the Realtek sound card being damaged or corrupt. Try re-installing the drivers if you can get them from Realtek Is this the Dell XPS 8700 PC mentioned in your

Movie Studio

13 answers, most recent on 5/15/2026

RE: MMS 2025: New AI Effects

@browj2 Hi John I have tested both RTX and iGPU exports with an 11 min 31s long Project in VPX 17, set up as you described above. The RTX export concluded with no crash, or error messages and played correctly.to the end. The iGPU rendered exported

Audio Cleaning Lab

11 answers, most recent on 2/24/2026

RE: Need 2 files from Audio Cleaning Lab 10 cd distribution

@clement5 Hi, SFACL4 is available at BestBuy, at least in Canada, for 99$. Too expensive when you consider that Magix was almost giving this away a year ago for about 25$. On the BestBuy site, for SFACL4, the show images of Audio Studio. To be

Video Pro X

9 answers, most recent on 8/23/2025

RE: Video pro x16 does not start

@john1893 I've tried to reinstall the software, Further to what @Bol has written, can you explain why you needed to reinstall the software? Was this as a result of the failure to launch, or for some other reason, something that happened before? I

Movie Studio

70 answers, most recent on 9/19/2025

RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus

@Tusk Hi . . . . Here's the crash reports, hardware error, that seems pretty definitive that it's the card . . . . Unfortunately not, that report tells us the error is with Windows WindowsWcpOtherFailure3 would suggest the issue is with a Windows

Movie Studio

14 answers, most recent on 11/15/2025

RE: Error Messages when trying to open MAGIX Video deluxe 2026 Prem

@stephen-logsdon Thanks for the additional Reliability Monitor screenshots. BUT these show no evidence of any app failure (there's a complete absence of any red Xs for the past four days!) I notice the second image does suggest that VdL has been

Video Pro X

9 answers, most recent on 8/23/2025

RE: Video pro x16 does not start

@john1893 I've tried to reinstall the software, Further to what @Bol has written, can you explain why you needed to reinstall the software? Was this as a result of the failure to launch, or for some other reason, something that happened before? I

Movie Studio

13 answers, most recent on 5/15/2026

RE: MMS 2025: New AI Effects

@me_again @AAProds @johnebaker Hi, Have any of you had problems exporting with any of these AI effects as a major part of your video? I'm using VPX17. I have an 8 minute project with AI Sharpen on on much of the footage. Actually, the footage is

Movie Studio

13 answers, most recent on 5/15/2026

RE: MMS 2025: New AI Effects

@browj2 Hi John The error messages I am getting are the same as those you posted above. After further testing I get the following results with the 3 Device options set to: all iGPU: No errors all RTX - errors as above. Import set to RTX ,

Movie Studio

69 answers, most recent on 8/10/2025

RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10

@Gra_Ham Hi . . . . In all cases quality is pretty poor . . . That will be the case with Hi8 recordings of this era, the maximum definition was 720 x 576 (PAL) or 720 x 480 (NTSC) ie DVD quality. Given the age of the tapes I am surprised that you

Movie Studio

15 answers, most recent on 9/26/2025

RE: MAGIX Video deluxe 2026-encoding failed

@Alfns Hi . . . . Encoding failed. Encoding of the movie failed . . . . This usually means there is something on the timeline, at the same time point on the timeline as the failure occurs, that the encoder cannot handle. Try exporting the video as a

SOUND FORGE

4 answers, most recent on 3/18/2026

Random Clicks/Pops and Audio Corruption in Sound Forge Pro 18

I am writing to report a persistent and critical technical issue with Sound Forge Pro 18 that is affecting five (5) different studio setups under my management, all running licensed versions of the software. The Setup: CPU: Intel Core i7-12700 (12th

SOUND FORGE

7 answers, most recent on 4/9/2026

RE: Ozone elements says serial # wrong

@Paul-Gaunt It's also likely that you can get a free upgrade to Sound Forge 2026 if you just bought it. To my understanding Boris FX will upgrade you for free if you bought the software in 2026. Do you know how I do this? Edit: I'm on perpetual, not

Audio Cleaning Lab

12 answers, most recent on 7/21/2025

RE: Audio Cleaning Lab 4 "Error While Writing Noise Sample File"

@Former user Hi, See the video below that I did about the problems with SFACL4. I have been after Magix for 2 years. All tickets to support with reminders are appreciated. Magix should be embarrassed to have this product go out with such obvious