• Other products

  One answer, on 5/14/2026

  [Closed] Vegas Pro 23 missing Mainconcept MPEG for render
  I've been using Sony Movie Studio and Vegas Pro for years. I upgraded to Vegas Pro 23 a while ago but have not needed to make DVDs since the upgrade. I do have a need to make a DVD now. I tried to render my project to Mpeg-2 and the Sony and
• SOUND FORGE

  11 answers, most recent on 4/14/2026

  Welcome window keeps popping up on startup
  I use SF 16.1. I got a -59 error code over the weekend. I fixed it by uninstalling and reinstalling the program. I record commercial VO's all day. Every time I open SF to record a new file, the welcome window keeps popping up with serial #, etc. I
• Music Maker

  One answer, on 4/12/2026

  saved songs and loops sounds Distortion, krashed, and plays to fast
  I have problem with the program.Music Make 2024 Yesterday it worked fine but today all my saved songs sounds distorsed, krashed,broken and songs and sound plays very very fast also the sound in soundloops plays very fast and sound krashed/broken. I
• Video Pro X

  3 answers, most recent on 11/27/2025

  changing 16:9 to story size
  Hey when I have like 10 clips in my timeline for a basketball highlight clip, Im having trouble adjusting it into a nice story frame as the action in the clip moves into directions. I do know how to adjust the size, but once I have 10 sec with the
• Photostory

  9 answers, most recent on 7/28/2024

  [Solved] Added text settings
  I'm running Magix Photostory Deluxe 2023 on Windows 11 on my HP laptop and I'm currently creating a DVD of my recent holiday. I'm now up to adding text to a number of the photos but I just can't work out how to keep the settings as I want them ...
• SOUND FORGE

  4 answers, most recent on 5/11/2026

  RE: License for iZotope Plugins
  Well, seems we've reached a dead end. We have repeatedly tried through https://www.magix.info/us/support/ and all we get our AI responses with suggestions by the AI how to get it forwarded to human support, but nothing we reply to it gets us
• Page & Layout Designer

  One answer, on 2/12/2024

  [Solved] Icon colers
  HiI have Photo Manager Deluxe but my icons have no colors in the Control bars, anyone have an idea how to get them in color?
• Video Pro X

  6 answers, most recent on 8/16/2024

  [Solved] split large file into two parts
    Please can someone help, i have a large 19GB video and audio of of over 2hour 15min, i need to put this into two part, how do i do this under save or render. i have tried to save it but it keep the original 19gb file. this is a show part one and
• Off topic

  160 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  I too am having the same problem. Just auto letters requesting more information! Mine is a Sales problem in that I have been overcharged. Does anyone know how long it will be before the support issues are sorted? I appreciate that there are teething
• Movie Edit Now

  5 answers, most recent on 3/28/2026

  Video Deluxe 2026 Premium - Activating the AC3 5.1 Codec and Other Opt
  Hello, some time ago I purchased this program, but it doesn't allow me to export Dolby Digital 5.1 audio from 6 independent WAV files. There simply isn't an option to export a file with this track during export. I think I need to activate it
• SOUND FORGE

  6 answers, most recent on 3/14/2026

  RE: Missing dll file
  @Ninian Hi Check that you have the Microsoft Visual C++ 2015 Redistributable installed and it is up to date. To repair the C++ installation, see this article on fixing the issue, you must download and install both the x86 and x64 versions. HTH John
• SOUND FORGE

  6 answers, most recent on 10/28/2024

  [Solved] Issue with context menu in soundforge 18 (again..)
  Hello there,i'm using soundforge since some times...but when i installed Soundforge 18, i had the context menu of soundforge 15, 16, 17 and 18..I read that to fix this i had to uninstall everything and installing again soundforge 18.yes, it's worked
• SOUND FORGE

  One answer, on 10/9/2025

  “ Read only “ appears on all my audio files how do I remove it
  I have sound forge 10.0c running windows 10 I suddenly had all my audio files have read only on them making them not changeable how do i remove the “ read only “ off the files is there a box inside of the sound forge program itself I can uncheck to
• Photostory

  12 answers, most recent on 12/7/2024

  How to link Link/group of photos on the timeline
  How do you group a selection of photos on the timeline to move?
• Samplitude

  2 answers, most recent on 8/8/2025

  how do i hook up multiple channel in kontakt 8 to work in samplitude 8
  anyone know of a tutorial? a link? anything? windows 11,if that matters? thx!
• Video Pro X

  7 answers, most recent on 11/18/2023

  [Solved] How do I raise a support ticket ?
  Every time I send an email to support@magix.com I get a message saying that the message has been blocked ! How can I raise a support ticket ?
• Movie Studio

  4 answers, most recent on 9/11/2025

  RE: Overlapping Frames
  Hi John, Thanks for the reply. How do I tell if other objects/frames are blocked, and how would I unblock them? I'm not using any effects on "All Media." I'm using Effects, .... / Sharpness Tab. When that doesn't help, I use the AI Sharp Tab. I've
• SOUND FORGE

  6 answers, most recent on 10/1/2025

  RE: Vinyl record and restore
  @Greg-Gordon We need much more info. Which directory are you trying to save to? Which file format? How many audio channels? Which version of Sound Forge do you have: Pro or Audio Studio? Can you upload screenshots of the error message and your
• Music Maker

  11 answers, most recent on 1/30/2024

  [Solved] Changing frequencies of music (solfeggios)
  Hi. How can I change the entire song's frequency in Music Maker. I am wanting to changing songs to ie.432hz/528hz etc. Thank you
• SOUND FORGE

  2 answers, most recent on 4/26/2025

  Apply a VST plug-in while recording?
  Hi, I've been using Sound Forge for about 25 years for voiceover recording. I just upgraded to Sound Forge Pro 18.0.0, Build 21, and I'm trying to figure out how to apply a plug-in as I'm recording. Is this possible, and does anyone have any hints
• Photostory

  11 answers, most recent on 1/7/2024

  [Solved] SOS!!!!
  PhotoStory Deluxe 2024 is CONSTANTLY CRASHING. How to solve this?
• Audio Cleaning Lab

  32 answers, most recent on 11/21/2024

  [Solved] importing a stereo mp3 file into both tracks seprately
  After using an older version of Sony Sound Forge 7.0, which was beautifully intuitive, I'm trying to figure out the new Sound Forge Audio Cleaning Lab 4 program. For starters, I still have the old Sony Sound Forge program, with which I've made
• Movie Studio

  7 answers, most recent on 6/7/2025

  RE: Zooms
  @DRORENGEL Hi, Watch this tutorial - to the end - on how to use CZS to do what you want and more. John CB
• Movie Studio

  5 answers, most recent on 4/24/2024

  [Solved] can't access previous saved projects Movie edit pro 2019
  When I go into the folder Movie edit pro premium, to view the previously saved projects, most of them are now saved with an mv file, which when you click on it, it says which app to open it with, and you can't open it with an app, so not sure how to