• Movie Studio

  One answer, on 8/20/2024

  [Solved] is it safe to delete files in MAGIX Downloads folder?
  Hello I am cleaning up my computer and found a lot of older files (programs) in the  C:\Users\"Username"\Documents\MAGIX Downloads - Folder. They're all related to an older install of MAGIX Video_deluxe_2021_Plus and dates back to 2020. Can I go
• ACID

  15 answers, most recent on 12/19/2024

  RE: 🎄🎉 ACID PRO 11 + SOUND FORGE 16 - CHRISTMAS CRASH SPECTACULAR! 🎉🎄
  @Forever-Season No, I'm just a user like you. But I'm a longtime Magix user, since the late 1990s.
• Sequoia

  2 answers, most recent on 2/18/2025

  RE: Sound/Asio issues
  @Angel-Face Welcome to the Magix user to user forums. Unfortunately, I believe there are very few, if any, users of Sequoia who visit and post here so can I suggest you register at and repost your question to the dedicated Samplitude Pro/Sequoia
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Tom_Sp @johnebaker Hi Tom Do you have any updates for the users why support is causing said issues and closing tickets prematurely? The a.i bots are definitely not functioning properly or communicating with Magix staff? Stephen Forum Moderator
• Movie Studio

  4 answers, most recent on 1/12/2026

  RE: cannot register
  @leon-Shargel Welcome to the Magix user to user forums. Unfortunately, your first post here is very much lacking in detail! For we, fellow-users, to have any chance of being able to help you, please answer these questions: Where did you buy the
• Movie Studio

  2 answers, most recent on 11/24/2025

  RE: téléchargement video deluxe 2013 impossible
  @catherine-p Welcome to the Magix user to user forums. Unfortunately your first post has nothing to do with the subject of this thread and so has been hidden. Please start a new thread with your question to include exactly which version of Movie
• Photostory

  One answer, on 10/24/2025

  RE: Activation code
  @Kenneth-Satterthwaite Welcome to the Magix user to user forums. Check the disc carefully, including any case or packaging for a voucher code. Then go here, find the appropriate question "How can I redeem the voucher code for my box version?" and
• Video Pro X

  9 answers, most recent on 8/23/2025

  RE: Video pro x16 does not start
  @john1893 Hello John, Go to: C:\Users\User\AppData\Roaming\MAGIX\Video_Pro_X16 and delete the Video_Pro_X.ini file, then restart Pro X16. Deleting the INI file will reset Pro X16 to its default settings and fix any computer configuration
• SOUND FORGE

  42 answers, most recent on 5/28/2025

  RE: Batch Processor Crashing
  @ItsMeTho Please remember these are user to user forums, there are no Magix staff present here. If you wish to raise a Support Ticket please click on the Support header of any forum page and follow carefully through each succeeding page, always
• Sequoia

  2 answers, most recent on 1/21/2025

  RE: Izotope RX not working as external audio editor
  @quentin-d Welcome to the Magix user to user forums. Are you aware there is a dedicated Samplitude and Sequoia forum here? I suggest you register at and repost your question there since It seems very few, if any, Sequoia users visit and post
• ACID

  One answer, on 2/4/2026

  RE: Magix acid pro
  @yassineouhia Hello welcome This is a user forum and not Magix personnel. I have removed your email as it was available for public view. Please contact Magix at infoservice@magix.net for further enquiries. Stephen Forum Moderator
• SOUND FORGE

  2 answers, most recent on 9/1/2025

  RE: Software is glitching.
  Does this behavior occur with PCM (.wav) file types or just MP3 or other lossy formats? btw, welcome to the Magix Sound Forge users community @Robert-Paul
• Movie Studio

  14 answers, most recent on 11/15/2025

  RE: Error Messages when trying to open MAGIX Video deluxe 2026 Prem
  @stephen-logsdon Have you tried to reset the program settings by renaming or deleting the videodeluxe.ini file? It should be located under C:\Users\*YourWindowsUsername*\AppData\Roaming\MAGIX\ and then inside the folder of your current version of
• ACID

  3 answers, most recent on 11/11/2023

  RE: [Solved] acid pro 10 samples default location on hard drive after installation
  @j-s C:\Users\Public\Documents\MAGIX\Common\Loop Collections
• SOUND FORGE

  7 answers, most recent on 1/31/2026

  RE: Can't save sound recordings from vinyl rsestoration tool as mp3
  Hi @Michael-Parton, in Sound Forge Audio Studio (SFAS), I am not aware of any other way to encode an MP3 (or any other format for that matter) than through the 'Save' or 'Save as' command,The default 'temp' folder is C:\Users\..user
• Video Pro X

  One answer, on 4/22/2026

  RE: serial number missing
  @James-Begly Welcome to the Magix user to user forums. Please give more details about what you mean when you write my serial number does not open. Also, can you confirm you have ordered and downloaded Magix Video Pro X and not one of the Vegas range
• SOUND FORGE

  One answer, on 5/29/2025

  RE: Serial number
  @itopa-b Welcome to the Magix user to user forums. Assuming you correctly registered these softwares when you first installed them, go to your Magix account, log in, go to My products and find the listings for both. The serial keys will be shown
• Movie Studio

  9 answers, most recent on 6/17/2024

  RE: [Solved] Upgrade problem
  @Steven-Burns   Hi, this is a user forum not Magix support, someone will give you the relevant details if you still want a refund but.. Movie Studio Ultimate is Movie Studio 25 Suite but with added 'extras' & it is is only £89 here for the
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  I have just done a google search to find out who is hosting Magix, and found this: As of 2025, OVHcloud has taken over as the hosting provider for Magix and Xara Online Services, replacing their legacy, in-house hosting, which was permanently shut
• SOUND FORGE

  18 answers, most recent on 3/20/2024

  RE: [Solved] Sound Forge blurry with 4K (3840 x 2160 150% scale)
  @Endre-Nagy These are user to user forums so it is very unlikely that any of the developers will see your post, sorry. I would suggest you send your comments to infoservice@magix.net and request they be forwarded to the development team. JeffForum
• Movie Studio

  2 answers, most recent on 10/7/2025

  RE: License Expired
  @Tom-Scharosch Welcome to the Magix user to user forums, so there are no Magix staff here, only fellow-users! Why not download and install the Trial of Video Deluxe 2026, since it is the most recent upgrade to your version of Movie Studio. You will
• Movie Studio

  195 answers, most recent on 2/12/2026

  RE: Any problems to expect if upgrading CPU/MB/ and operating system?
  @Gr8fuldan Your access to these forums has been approved but your first post here has been permanently hidden since you are asking for help with a problem with Samplitude Pro and this thread is about Movie Studio. Please do not hijack another user's
• Movie Studio

  6 answers, most recent on 12/17/2024

  RE: Computer ID#
  @James-Zents Hello welcome This post is for movie studio, please do not hijack users posts, create your own post under Sound Forge. I have removed your serial number as this is an open public user to user forum. Stephen Forum Moderator
• Movie Studio

  31 answers, most recent on 4/16/2026

  RE: Video deluxe 2026
  @AAProds Hi Al, Works for me. Remember, Magix reuses the same Video Content folders from one version to the other so as not to have to download and install the additional content for each version. There are 3 flavours - VPX, MEP Plus, MEP Premium,