• Movie Studio

  4 answers, most recent on 12/14/2025

  RE: Magix Hub
  @Marek-K1502 Have you checked whether your firewall and/or antivirus is blocking the connection to the Magix Hub on the "problem" computer? Which version of Windows is installed on both of your computers? I don't think it should be necessary to
• Samplitude

  40 answers, most recent on 4/15/2025

  RE: Real Time Varispeed Sound Quality in Samp & WhichSound Forge Version?
  @gregory-battaglia You can download Samplitude from here https://www.magix.com/int/support/pro-audio-downloads/ and try it on your system. If it isn't working correctly you can simply uninstall it again. This will free up the space on your SSD. You
• Off topic

  4 answers, most recent on 4/9/2025

  RE: [Closed] Serial number usage after restarting
  @Talmadge-Miller How did you clear your computer data? By completely reinstalling Windows and deleting everything? Or did you just reset Windows to an earlier state? If you only reset it, maybe it helps if you uninstall the software, and then
• Photostory

  8 answers, most recent on 1/27/2024

  RE: [Solved] Photostory 2024 wont load
  Finally I have a resolution to the problem! It took several back-and-forth emails with MAGIX SUPPORT but it looks as if the final solution was to delete photostory.ini AND imp_settings.ini in the
• Photostory

  11 answers, most recent on 11/6/2024

  RE: Cannot delete photos in Media Pool.
  @DannyP Hi Photostory does not allow you to delete images via the Media Pool. To remove them you have to use Windows File Explorer. John EBForum Moderator
• Movie Studio

  11 answers, most recent on 12/4/2025

  RE: Corrupted Audio
  NOTE: I have a few project files where I was going through the process of trial and error repairs, and a few more renders (I had already deleted an object source file in this one- see the small gap in timeline). I'm not sure these two
• Music Maker

  17 answers, most recent on 5/29/2024

  RE: Music Maker just locks up & becomes un-responsive
  @mongoose666 Hi . . . . a problem with the VST scanning and the "ini" . . . . Which ini file, when deleted, actually fixes the problem? Did you delete the .scan files as well? John EBForum Moderator
• ACID

  2 answers, most recent on 9/5/2023

  [Solved] Tracks and Busses
  Hi, Is there a way to remove an individual track from a bus. I have several tracks on a bus, mistakenly placed one and don't want to delete the entire bus. Thank you, Brian
• Off topic

  One answer, on 2/21/2026

  [Closed] Vegas pro 23.0 Error code 14 help pls
  I’ve been getting Error Code -14 for a while now. I submitted a support ticket and received an automated response suggesting I fully delete all Vegas and Magix files, but that didn’t fix the issue. Everything is correct the installation location and
• Other products

  No answers, created on 7/5/2024

  Did my posts get deleted?
  Glitch, never mind, this looks the EXACT same as vegascreative website forum lmao
• Audio Cleaning Lab

  One answer, on 2/2/2024

  [Solved] New Projects Folder
  Hello - Every time I start Audio Cleaning Lab 4, I get a folder created in my OneDrive folder. C:\Users\Dave\OneDrive\Documents\SOUND FORGE\SOUND FORGE Audio Cleaning Lab 4\ I went into Settings and changed it to: F:\Magix Projects The program
• Samplitude

  One answer, on 3/25/2025

  ProX8 Suite Trial Questions
  As well as editing the audio of Youtubes, can ProX8 Suite allow you to perform simple but precise video deletions of a Youtube file? Does ProX Suite have the exact same pitch control utility as ProX? When I download the trial can I opt to not
• SOUND FORGE

  6 answers, most recent on 4/25/2024

  RE: [Solved] Sound Forge Audio Studio 17 - won't open on Dell Laptop Windows 11
  @JULIAN-FLETCHER Try holding CTRL and SHIFT and double clicking on the program icon to start Sound Forge. Keep holding CTRL and SHIFT until a small window appears that will ask you if you want to reset the program settings. Maybe it will work
• ACID

  4 answers, most recent on 3/6/2024

  RE: [Solved] Rendering
  @PETER-RYBCHINSKI Try restarting your computer. Please select the Restart option and not the Shut down option. If this doesn't help, there were some suggestions that work while encountering VST problems in Sound Forge. They might work for Acid as
• Movie Studio

  16 answers, most recent on 8/20/2025

  RE: Unable to install proDAD VitaScene V5 PRO in Video Deluxe 2026 Premium
  Every time I click on 'Effects' Video Deluxe 2026 Premium hangs up completely. The program also hangs up in other situations. I have to keep closing the program and then reloading it. Thank you for your help, Reyfox, but I've given up completely on
• Music Maker

  16 answers, most recent on 4/5/2026

  RE: Unlimited loops
  @Hanna-Auchynikava Loops Unlimited should still be available to you until April 2026. To my knowledge there is no 6-months-limit. Your coupon might not work because your subscription is still active until April. If this is the cause of the error,
• Movie Studio

  17 answers, most recent on 1/11/2026

  RE: Very high RAM usage even with a few slides
  @Willy-Pesnec Hi, To start, files on the import screen of the media pool are not in the program. The import screen is a flavour of Windows Explorer with some added features, but basically it is just displaying the files that are on your hard drives.
• Movie Studio

  31 answers, most recent on 8/9/2024

  RE: No Audio in preview after one hour of clip
  @Richard-DeVito Hi, Did you do as I asked - delete the temporary files.? In your image, try holding down Alt and dragging the right end of the audio part to the right. Also, do a Shift+E (I think) to get the waveform - after deleting the temp
• Music Maker

  21 answers, most recent on 7/19/2024

  RE: Hearing sound where there is none (no sample)
  @SP. Unfortunately, deleting the two tracks that were affected by the "uninvited" sound that appeared later did not help
• SOUND FORGE

  6 answers, most recent on 8/5/2025

  RE: Having Problems With Sound Forge 17 Crashing Or Otherwise Not Working?
  Thanks for the tip SP. I went into the registry and deleted the Magix Low Latency 2016 ASIO key and rebooted. I removed the command to run in compatibility mode and my crashing problem immediately returned. Turned the run in compatibility mode
• Video Pro X

  10 answers, most recent on 12/23/2024

  RE: Update waveform
  @Johan_Hackman Johan, with the program closed, try deleting the HO and HDP files associated with your file (they are in the same folder, same name). They will be recreated when you re-open your project and I expect that the waveform for the
• Movie Studio

  3 answers, most recent on 10/21/2025

  RE: The program Magix Video de luxe 2026 will not start
  @JanErik-Berg Hi The software appears to be freezing at the creation of the media pool. Are you using One Drive with your Documents folder syncing/uploading to the cloud? If so this is known to cause issues and is not recommended. Ensure that One
• Web Designer

  8 answers, most recent on 12/9/2025

  RE: [Closed] login not recognised
  @Latitude231 Thanks for letting us know you were able to resolve this yourself. BUT it seems you have two accounts in the forum, one under the Name "Latitude231" and one under the name of "John-Peacock".  This is strictly against the forum rules and
• Music Maker

  2 answers, most recent on 11/3/2023

  [Solved] INI file not found
  When I try to load Music Maker I get a message "C\Users\...\AppData\Roaming\MAGIX\mm25\MxAutoUpdate.ini was not found". The program does load and I see I can update it online using the menu system, however when I attempt this, I get the same