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@Randy-Young So, the dialog freezes? Is that your problem? That's odd. Maybe it's a graphics driver problem? Can you list your computer hardware? Are the drivers up-to-date?

Movie Studio

27 answers, most recent on 8/1/2024

[Solved] No Longer Able to Render Project

No Longer Able to Render Project I have been using Magix Movie Studio for years without any issues...until now. I have the 2023 version and have had it for almost 2 years. When I go to render the movie to export....after about 30 seconds I get a box

Photostory

3 answers, most recent on 5/20/2024

RE: [Solved] Mixing down issue

Hello, thank you for your response. I finally figured out what was causing the certain videos in my slideshow to look cropped. Some of the videos orientations had to be rotated 3 times to be upright. I realized that all 5 of the videos that had the

Music Maker

2 answers, most recent on 5/18/2024

RE: [Solved] Music Maker 2024 version 32.1.0.18-problem with drop down menu

I think I may have resolved my own query for now which is not an ideal solution but it at least works. Music Maker for some reason creates this problem when i'm connected to a second monitor, in this case it's an actual TV and not just a second

SOUND FORGE

16 answers, most recent on 3/18/2026

RE: Registration issues with Sound Forge 11

Recently purchased Video Pro X17 and cannot access Magix Hub features because I cannot log in. My username and password has not changed. The error message is This page isn't working at the moment If the problem continues, contact the site owner.

Music Maker

One answer, on 1/30/2025

Problem with record

Hello, I have a problem in the arrangement mode, when recording a composition, in the finished mp3 file, there is a very strong noise, I use a Scarlett sound card, everything was bought together with the program, I can not solve the problem with the

ACID

3 answers, most recent on 8/27/2024

RE: [Solved] Acid Pro 11 won't open AutoTune 11

@paulyuk6 I suggest you try a plugin chainer like DDMF Metaplugin, Plogue Bidule or Waves Studio Rack to load plugins that don't work with Acid Pro 11. I installed Waves Studio Rack (they now call it Studioverse) loaded it up in Acid Pro 11 and I

ACID

3 answers, most recent on 8/27/2024

[Solved] Acid Pro 11 won't open AutoTune 11

Hi folks I'm running the current release of Acid Pro 11 on my Windows machine. All is working fine EXCEPT it will not open AutoTune 11 onto a track. I can see it on the list of available VST3 plugins. But when I click on it to load it, nothing

SOUND FORGE

31 answers, most recent on 4/17/2026

RE: Sound Forge alternatives

Just too late, years of problems and tonight was the last straw.I've literally bought a new software and mentally moved off Sound Forge for good. It will have to be one hell of a fix and stability effort to even get me to look at it again.

Music Maker

2 answers, most recent on 10/25/2023

[Solved] Problem after updating soundpools

I am having a problem with MM 2024 - I updated several soundpools and now I cant see the objects properly (see screen shot). I see them in the soundpool window (bottom of image) but when I move something up to a track it just draws a straight line

Video Pro X

4 answers, most recent on 6/28/2024

[Solved] Fader handles appear to be locked.

I am using Video Pro X ver. 15.0.3.154. I am going back to re-edit a file that I need to make some changes to. For some reason, I can no longer control the fade in or out on any clip and I cannot add a fade to any clip. I simply cannot grab any

SOUND FORGE

One answer, on 1/6/2026

Temporary block access

Hi.I was trying to upgrade to soundforge pro 18 and when I clicked the link to upgrade to proceed to payment I got this: "Unfortunately we had to temporarily block your access as a result of payment problems.To resolve the problem, please contact

Music Maker

12 answers, most recent on 3/21/2024

[Solved] Music Maker not working

I had some problems with Music Maker yesterday, slightly longer loading times, audio not working, and even freezing where it couldn't play the song I was in the process of making. I tried uninstalling and reinstalling, but that seems to have made it

Off topic

160 answers, most recent 13 hours ago

RE: Magix support has not responded to support tickets for months

@SP. It's the same problem that you can't tag him. I think that may no longer be the case. In the post from @David-Stromski which @johnebaker has hidden the tag for Tom is visible and "active". JeffForum Moderator

Other products

20 answers, most recent on 5/27/2026

RE: Independence Pro 3.3

@AJenn Ok, interesting. Thanks for your follow-up response. 👍 Of course, I don't know what helped in your case. Could be the registry cleaning or the MIDI 2 service deactivation. If the problem occurs again, it is quite possible that automatic

Music Maker

5 answers, most recent on 1/26/2025

[Solved] String Ensemble, Drum Kit and Vita Sampler not loading!

I recently did a full uninstall and reinstall of the program, using my Music Maker 2020 Plus Edition disc as the start up, and then subsequently running all updates. However, I now have found that the Drum Kit, Vita Sampler and String Ensemble are

SOUND FORGE

5 answers, most recent on 4/7/2025

RE: Voice to speech suddenly stopped working

@Jimrin I don't know. Maybe you're correct and there is some problem with your subscription. I suggest you contact customer support at infoservice@magix.net for this because we are just users like you and cannot help you with subscription problems.

SOUND FORGE

2 answers, most recent on 12/2/2025

[Solved] Multiple Instances of Sound Forge 18 from VEGAS Pro 22

Dear MAGIX Support Team, I would like to report a compatibility issue between VEGAS Pro 22 and Sound Forge Pro 18. 【Issue Description】When Sound Forge Pro 18 is launched as an external audio editor from VEGAS Pro 22, a new Sound Forge process is

Music Maker

6 answers, most recent on 11/16/2025

RE: The VST3 MT Power Drum Kit 2 plugin crashes the Magix Music Maker appl

thanks for your responds. The problem is about MMM and VST3 MT Power Drum Kit 2 64 bits. Only works ok with the vst2 for 32 bits version of the plugin.

Photostory

17 answers, most recent Yesterday

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

Hi John, My OneDrive has around 30,000 files many of which I find useful when sharing data with friends and family. Yesterday I started transferring files from OneDrive with the intention of uninstalling OneDrive once empty.. Sometime late today I

Music Maker

2 answers, most recent on 7/13/2024

[Solved] Playback error/red line/bar - Does not move.

Hi! I have a problem. The vertical red line doesn't move during playback and I can't draw out the yellow line either, it just turned into a yellow square. It only moves when I click the right and right left arrows. I've already restarted Music Maker

Music Maker

3 answers, most recent on 9/30/2024

RE: [Solved] Feature queued for download forever

Hi, emmrecs, thanks for responding so fast (and apologies for me only answering now :-). I'm still rather new to MM (started running through the MM tutorials on your website), so I hadn't even noticed yet that it has a download tab. Anyway, here's

Music Maker

9 answers, most recent on 7/12/2023

RE: [Solved] Oh why did I press the update button...

Problem solved! The culprit here was F-Secure deep guard or more like interoperability between F-Secure and MMM! I have had F-Secure up and running at least for two years and this was the first time when there was problem between these apps! But

Music Maker

3 answers, most recent on 9/2/2024

[Solved] Copying and Loading Soundpools Problem

I have Magix Musicmaker Premuim 2023 running on a new Windows 11 PC. I reloaded the program from CD to my new computer so it didn't find all my soundpools. I copied my old soundpools to a DVD and from there used "add new soundpools" to get them to