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@Tusk Hi. Just caught your last post as I was making my post at the time. Looking at what is and isn't running from the Task Manager results shows only one GPU in use. Are you only running one monitor? Getting the other GPU to kick in may help. John

Photostory

3 answers, most recent on 10/17/2023

RE: [Solved] After upgrade was installed I got an error message

@Wayne-Locke Welcome to the Magix user to user forums. Can we first establish exactly which program and edition you have upgraded from and to? You’ve chosen Photostory as your product, is that the correct one for you? The error message seems to

Movie Studio

296 answers, most recent on 3/29/2025

RE: [Closed] Feedback on Movie Studio 2023

Thanks, I think... ;)I'll repost later, I'm old, it's late and I need my forty winks.

SOUND FORGE

2 answers, most recent on 4/26/2025

RE: Apply a VST plug-in while recording?

Hi @Steve-5417, You can monitor through a plug-in chain whilst recording, (View> Record options). but I do not think it can be applied at the same time. Support or someone else may have a definitive answer. I do not use SF much for acquisition.

Movie Studio

2 answers, most recent on 2/14/2026

Audio problem with Magix MEP 2015 plus

I have lots of footage using HD camera with 5.1 surround sound in AC-3 format. I used to edit this with no problems, until I got a new PC with Window 11 and reinstalled MEP 2015. When I try to load this footage to the timeline it says I need a free

SOUND FORGE

4 answers, most recent on 7/8/2024

[Solved] SF18 crashes when loading a file.

I just upgraded from SF14 pro to 18 pro. 14 was crashing every time I loaded a wav or MP3 file. I figured an upgrade to 18 would probably fix the issue but it does the same thing. I bought a new computer recently with Windows 11 and down loaded

Video Pro X

8 answers, most recent on 8/28/2025

RE: AI offline ?

@the_franz Hi Video Pro X17 does not have AI upscaling, are you thinking of Vegas Pro 22, which does have AI upscaling, also from Magix? Vegas Pro has its own forum, link is at the bottom of the page, for further enquiries I would suggest you post

Video Pro X

33 answers, most recent on 7/15/2025

RE: keyframe bugs remaining in the current version of VPX17 (v..269)

@Betovalle If you place a single clip on the timeline and move it a little to the right, and after creating the FPR event, type Alt + G and create a keyframe. Then type Alt + W and create another keyframe. In the keyframe timeline, play around

ACID

16 answers, most recent on 4/27/2026

RE: ntdll.dll - ACID doesn’t start

@vdl-user-v19 what might help would be installing the latest V14 of Visual C++: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#latest-supported-redistributable-version (X86 & X64) After 8 months of being

ACID

267 answers, most recent on 4/2/2026

RE: Feedback on ACID Bugs

@SandyRaw The latest version is Acid Pro 11. I believe 'Next' was version 9. I don't think that new plugins will run any better in 11. You can try to run a VST chainer like Plogue Bidule inside Acid and then load plugins inside Bidule. This might

Music Maker

6 answers, most recent on 4/3/2026

RE: Wont start

My MM2026 Premium does not open fully after clicking the MusicMaker icon on the desktop, it is only active in the task manager, there I must end the process, but after clicking the icon it never opens. This started about 2 months ago, sporadically,

Movie Studio

12 answers, most recent on 7/25/2025

RE: VST3 Audio Plugin support?

@M-J-S No, I don't think it does! I currently have only the Trial version and if I add the path to the VST3 plugins to the appropriate screen, VDL does not scan them. VST2s are seen. As I wrote earlier in this thread I also consider this a serious

Samplitude

3 answers, most recent on 5/16/2024

[Solved] ProX 8 - unable to hear live mic track.

I use a Presonus Firestudio Mobile interface, which has worked well for several years now, on an updated Windows 10 Pro machine.The Processor is an i5 with 16Gb of RAM.Pro X8 is the Samplitude s/w and I think the version number is 19.1.3.23431 (DP3)

Movie Studio

26 answers, most recent on 6/8/2026

RE: Message: Could not find a part of the program. Please install again.

Topaz Video Ai and Topaz Photo Ai (I bought them perpetual back then) and the latest subscription versions of each also. But something interesting just happened - I ran VPX 16 again and this time it offered an update which I installed and then it

Movie Studio

16 answers, most recent on 2/25/2025

RE: ProRes422 question

I need to create a video for a an upcoming concert, and their requirement is ProRes 422.There is a HEVC output on Movie Studio. Do you think I can use that export? Thank you for your feedback.

Movie Studio

24 answers, most recent on 9/20/2025

RE: Inserting a clip on the timeline

Hi John, That's what I found also, with a few test MP4's indeed it works (i.e. inserting in non-automatic mode on the marker from the Pool causing a ripple to the right), but a shuffle on the timeline between the MP4's is not working. I think that

Rescue Your Videotapes!

21 answers, most recent on 3/2/2026

RE: what are correct driver(s) for the "video grabber" K0065 for win11?

@John-Wurm It really depends on how old your USB video grabber device is. If it is really from 2023/2024, I think it should work fine on Windows 11 and simply install its driver automatically. Can you check inside the program under the Help menu (it

Photostory

19 answers, most recent on 12/22/2024

RE: Can't understand advice given by support team

@JANET-NICOLAS I don't think we established one thing: is it always the same images that are black/blank? Or are these "drop-outs" occurring at different points in the show? If it is always the same images I still think this could be a file format

Movie Studio

89 answers, most recent on 5/5/2025

RE: Upon importing my photos, they turn to black and white or all black

@johnebaker, the data may be different but if you just change the file extension from HEIF to HEIC, the photo appears in the Media Pool and opens in VPX16. I think all the developers need to do is recognise the HEIF extension so it appears in the

Movie Studio

5 answers, most recent on 10/22/2025

RE: Video Deluxe Premium 2026 - Program freezes, lags

@Alexander-Kozy what are your computer specs? See mine in my Signature below. I have the software installed on a NVME drive, but it still takes a few moments to load the Effects. How about listing your computer specs in your User

Video Pro X

9 answers, most recent on 12/10/2025

RE: I burn a disc , but it only burns 24 of 37 minutes each time. Unsure a

@johnebaker @emmrecs @AAProds Hi, I think that it's even worse. What I see in the log is: ...\OneDrive\Desktop\... so the Desktop is on OneDrive and the files are on the Desktop. Is this possible? @JIM-MAXIM Hi Jim, Could you please learn how to

Photostory

9 answers, most recent on 12/29/2023

RE: [Solved] Travel Maps version 5.0.0.500 crashes

Hi there Red face on my part. I belatedly thought to try importing a different JPEG and PNG into the new version of Travel Maps and it loads and works without issue. So the problem seems to be with the JPEG/PNG file I was using. I didn't think to

ACID

9 answers, most recent on 6/14/2023

RE: [Solved] ACID Pro 10 vs 11... vs ACID Music Studio 11?

@GRB Now I'd like to see one of those detailed feature lists between AP10 vs AP11.... There is not much difference. ACID Pro 11 has some bug fixes and additional store content and the Brainworx Plugins. I think that's all.

Movie Studio

5 answers, most recent on 8/16/2024

RE: Requirment to be online when you us 15 and 19 version

No other software are doing this constant requirement when you use their products. What happens when you don't have connection, you can't use the product.? Because this problem I will not upgrade any of Magix products. I think Magix should re-think