• Photo & Graphic Designer

  7 answers, most recent on 5/6/2026

  Cannot install my software on a new machine - no response to ticket
  [Ticket#2026041617000679] I have been a loyal client since the early 1990’s when Xara was Corel Draw and have regularly updated my version (I have a collectors pile of CD’s in my drawer) however, I am currently faced with a dilemma …. My Laptop was
• Movie Studio

  5 answers, most recent on 7/31/2025

  RE: How can I compare the various video products?
  @Walter-Nezwisky There's only 2, Video deluxe & Video Pro X, 3 products if you include Vegas Pro. All have a Trial version that you can download from the Magix website & test for 30 days. Each have different 'package' options such as
• Movie Studio

  12 answers, most recent on 5/1/2026

  RE: Have downloaded Magix video de luxe 2026
  Jeff, thanks for the very informative letter. Will work on this over the weekend. You are, as Robert Burns once said "a gentleman and a scholar" ! The email I got is: ------------------------------- Ticket Number removed by Moderator Inbox MAGIX
• SOUND FORGE

  5 answers, most recent on 6/26/2025

  RE: Hammer Plugin
  Thank you for all the good advice. I bought it via the Internet (Google Shopping) SF just does not mention all Plugins and VST in the product description. It shouldn't be that complicated to mention what the buyer receives.
• Samplitude

  One answer, on 1/17/2025

  How can I download my software again?
  In my profile my product are missing and not registerd
• Movie Studio

  3 answers, most recent on 8/22/2025

  RE: Movie Studio Platinum - how to download?
  @Simona-Krasulov Welcome to the Magix users forums. First, Movie Studio Platinum and Video Deluxe 2026 are totally different products. That is why your serial key for the former can never be used with the latter, sorry. You need to go to your Magix
• Video Pro X

  2 answers, most recent on 7/14/2023

  RE: [Solved] Download
  @Carlos-Solorzano After registering the product you'll see your serialnumber and product download in your Service Center Account. You do not have to purchase it again.
• Movie Studio

  5 answers, most recent on 6/26/2025

  RE: Video deluxe 2026 Ultimate - ProDad add ons licence
  @Clinton-Peck This may be one time no-one here can answer your question as looking through the normal contributors signatures no-one has listed as having the latest version of VDL. In the past some of those listed programs have been stand alone
• SOUND FORGE

  2 answers, most recent on 12/2/2025

  [Solved] Multiple Instances of Sound Forge 18 from VEGAS Pro 22
  Dear MAGIX Support Team, I would like to report a compatibility issue between VEGAS Pro 22 and Sound Forge Pro 18. 【Issue Description】When Sound Forge Pro 18 is launched as an external audio editor from VEGAS Pro 22, a new Sound Forge process is
• ACID

  2 answers, most recent on 9/24/2024

  RE: Synch
  @sotry-lstorlink Maybe it will work with ipMIDI or Blue Cat Audio Connector. https://www.nerds.de/en/ipmidi.html https://www.bluecataudio.com/Products/Product_Connector/
• Photostory

  30 answers, most recent on 2/25/2025

  RE: How To Add Audio To Photostory Deluxe 2021 Slideshow
  OK... I will just have to be careful. But these things serve no useful purpose. Easy was a far superior product to Deluxe.
• Off topic

  161 answers, most recent 7 minutes ago

  RE: Magix support has not responded to support tickets for months
  @Michael-Lockyear I tried placing the codes for the upgrade You don't need a code. If a certain product is registered in your customer account, the reduced upgrade pricing will work. If it isn't registered in that account, it will not work. If you
• Movie Studio

  24 answers, most recent on 4/29/2025

  RE: Provideo Coalition article on Magix Acquistion
  @Gid I agree that development specifically for MMS/VPX has taken a back seat to Vegas Pro and reading other member comments there is disappointment that long term bugs have not been addressed but as @AAProds has pointed out, innovations under the
• Music Maker

  One answer, on 12/15/2025

  RE: lost 2 CD with program !!
  @Dariusz-Pieczynski If you didn't have very old software (from before 2014), you should be able to simply redownload everything from your customer to account. Simply visit Magix.com and log in with your e-mail address and password. Then look under
• Movie Studio

  3 answers, most recent on 10/21/2025

  RE: The program Magix Video de luxe 2026 will not start
  @JanErik-Berg Hi I have removed the order and serial numbers, and your email address from your post. This is a public forum, not Magix Support, never post confidential such as I have removed, that is the quickest way to lose control of your
• Other products

  2 answers, most recent on 10/21/2025

  RE: [Closed] Sony Vegas
  @David-Kern Hi and welcome to the forum - albeit the wrong one. Vegas products, except for Magix Movie Studio 18 to 2025 versions, have their own forum, link is at the bottom of this page, I would suggest you post your question there This topic will
• ACID

  13 answers, most recent on 12/31/2024

  RE: My Acid 11 Error code 14
  @Gunter-Bubleit Enter your serial number here and you'll get the correct installer: https://www.magix.com/int/support/my-service-center/product-downloads/ Be aware there are likely multiple serial numbers in your order confirmation e-mail. Read it
• Web Designer

  One answer, on 3/5/2026

  RE: Trying to make printable order form
  @gary-tayman Hi . . . . Web Designer + 25 . . . I asked Support, . . . Did you ask Xara or Magix Support? if Magix then you would not get a reply, they stopped retailing/supporting Xara products early 2024. Xara have their own support here, and
• Samplitude

  5 answers, most recent on 2/1/2024

  [Solved] How do I activate X3 on a new computer?
  Old serial from 2017 or so begins with P2- I don't get an activation email when I try to install on a new computer. Don't see an option to deactivate old license in Magix webpage showing my products. Also, I get no responses from info@magix.com
• SOUND FORGE

  17 answers, most recent on 3/25/2025

  RE: Sound forge 17: Cursor/Marker is not fixed -moves when zoom in-out
  @SP - Anything else I could try before shopping around for another product? I'd really like to stick with SF, but this functionality is key for my use.
• Movie Studio

  5 answers, most recent on 8/16/2024

  RE: Requirment to be online when you us 15 and 19 version
  No other software are doing this constant requirement when you use their products. What happens when you don't have connection, you can't use the product.? Because this problem I will not upgrade any of Magix products. I think Magix should re-think
• Movie Studio

  9 answers, most recent on 8/10/2025

  RE: Is MS 2026 really any better?
  It's been year since Magix Video didn't inclu new fun ctionality, because they dont want to get closer to their premium products. every year they change a few thing in the user inetrface, but really upu can upgrade once every 3 years that would be
• Audio Cleaning Lab

  3 answers, most recent on 1/15/2025

  RE: reinstallation acl 2016
  @Arie-Besemer  I shall try to register my product Hopefully, it (your original installation) is already registered from when you first bought and activated it! If not, and you have no other Magix products and hence, no user account, you will
• Video Pro X

  62 answers, most recent on 5/15/2025

  RE: Should I choose Video Pro X or Vegas Pro?
  Oh dear, misunderstandment. I have a Canon XA-10. 14 years old. So if it breaks down, I would instead buy a Canon XA-60. Because the production of Canon XA-10 ended 11 years ago.