Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@George-Monaghan Hi In order to help you with the export issue we need more information and clarification: The full error message and codes given by VPX 16 Did the reset fix the export issue? If so then reloading the backup copy made on reset is

Music Maker

7 answers, most recent on 3/29/2026

RE: Loops unlimited will not load

It is really frustrating when we're paying for a subscription like Loops Unlimited and we are basically out of options to make our music. The worst part is the company rarely posts anything including real-time status updates on social media or on

Photostory

3 answers, most recent on 10/17/2023

[Solved] After upgrade was installed I got an error message

I purchased an upgrade to my MAGIX program on October 15, 2023. My registration was accepted. On October 16 I successfully downloaded the software to my PC. When I tried to open the program I successfully entered my serial number but when I tried to

Movie Studio

2 answers, most recent on 7/7/2025

[Closed] movie studio 13 cant continue installation get stuck at registration

hey guysi have asked in vegas site and they pointed to come here and ask.in the site i have seen my product studio movie platinum 13 is allready registered.i am now installing it in a new comp and try to install but get stuck in the registration

SOUND FORGE

8 answers, most recent on 1/20/2026

RE: Sound Forge 365 activating and registering

Hi, I have purchased the Vegas program and now cannot even open the program. First, a window pops up asking me to "Activate and Register immediately online". Once I click on that, another window pops up with the message: "This serial number has

Movie Edit Now

8 answers, most recent on 2/11/2026

RE: magix movie edit pro mx

@ali-ahmad Hi . . . . magix pro 17 plus . . . try to update online for the one time activation function but comes up already registered-error code-24 . . . . Do you mean Movie Edit Pro 17 released in 2010, or Movie Edit Pro 2017? Was the software

Movie Studio

7 answers, most recent on 2/10/2026

RE: [Closed] Movie Studio 2023 Premium stiil crash !!!

@Paul-Scott Paul, it would have been better to start a new thread as your crashing probably isn't related to the first post. Anyway, a search for "ntdll.ll" in the forum search revealed

ACID

2 answers, most recent on 9/6/2024

RE: [Solved] Post virus help for using Acid Pro 7

@matthew-j You can try to reset the program settings. Hold CTRL and SHIFT and double click on the program icon to start Acid. Keep holding CTRL and SHIFT until a small window appears that will ask you if you want to reset the settings. Windows also

Music Maker

2 answers, most recent on 7/13/2024

[Solved] Playback error/red line/bar - Does not move.

Hi! I have a problem. The vertical red line doesn't move during playback and I can't draw out the yellow line either, it just turned into a yellow square. It only moves when I click the right and right left arrows. I've already restarted Music Maker

Music Maker

9 answers, most recent on 12/29/2025

RE: Music Maker Loops Unlimited Subscription

@David-M-Turner the answer was requestors from OneDrive kept popping up and asking me to keep or delete files which made Music Maker freeze every single time OneDrive is rather notorious for causing this type of error! The general advice for users

Audio Cleaning Lab

One answer, on 7/25/2025

RE: Is there an upgrade to Audio & Music Lab Premium?

@jdloudon Sound Forge Audio Cleaning Lab 4 is the latest version. They just changed the name from Audio and Music Lab. I think you should be able to get an upgrade to it. By now, it's also pretty old, it's from 2021 and development has stopped and

Music Maker

6 answers, most recent on 8/29/2023

RE: [Solved] Crash with and without error on project load

@Dhektiqa Hi Looking at the error logged you have a MUMA location error . If you are using an external audio device then there may be an external audio interface ASIO driver mismatch, in which case you must use devices driver not the Magix ASIO

SOUND FORGE

4 answers, most recent on 10/30/2024

RE: SF 17 AS does not open after installation

Ok. error: mgxasio4_x64.dll ver.2.13.0.0

SOUND FORGE

5 answers, most recent on 9/3/2024

RE: I must be crazy, I work in recording and they told me the serial numbe

@kwanphiphat-singhakaiwong Try copy and paste with CTRL and C and CTRL and V. Do you get an error code, for example error code -14 or -24? Or do you simply see a red X?

SOUND FORGE

9 answers, most recent on 10/7/2023

RE: [Solved] SFP15 uninstall / reinstall failure

@Kev38 This error message? https://www.magix.info/us/support/article/notification-could-not-connect-to-the-internet--154/

Off topic

5 answers, most recent on 6/3/2026

RE: Is it worth continuing to invest in Magix Software

Hi so in order to solve the infamous "Could not find part of the program" error I installed the VPX17 trial thanks to a tip from @johnbaker which solved the issue. SO I will invest in Magix for a while longer as learning Resolve, for me, is just a

Photostory

17 answers, most recent Yesterday

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

Hi John, I followed the full procedure for fixing Windows system file issues and encountered the long pause at 63.2% during the RestoreHealth run. Windows reported that "details are in the CBS log file". Unfortunately, the final outcome was still

Movie Studio

7 answers, most recent on 11/8/2024

Export Error

Trying to export video and it doesn't matter what format I choose I always get the same error code: copy to export adapter. It will export the first clip in the video fine but then I have a still image as the next clip. This is where the error code

Photostory

2 answers, most recent on 4/8/2026

RE: Difficulty finding a tutorial to animate pictures in slideshow

Thank you for responding, John. Sorry for delay -- I was under the gun to complete the slideshow for a Celebration of Life and I figured it out trial and error. I am used to working with Premiere Pro and have done special effects for many years.

Video Pro X

29 answers, most recent on 9/13/2025

RE: Kodak C330 audio

Doesn't appear to be any problems with the audio but the HEVC MP4 export from Magix has flickering and double exposure. The HEVC MKV export from HandBrake plays without any errors before rotating in Magix. Other than the rotation, the only changes

Movie Studio

20 answers, most recent on 10/9/2025

RE: Video files not loading

Hi John, I had played with the loading again and got another error message; slightly different number. I attach a copy. I confirm that the files are all from the same source; my camera. Kind regards, Vincent OBrien

Movie Studio

8 answers, most recent on 1/25/2024

[Solved] What are Blocked Tracks? How do I unblock them?

Movie Studio Platinum 2023: When I try to create a slideshow using the Wizard Slideshow Maker I immediately see an error message: "One or more tracks are blocked in the current movie. Please unblock the respective tracks so that the Slideshow Maker

Movie Studio

6 answers, most recent on 12/4/2024

RE: Custom Buttons on BluRay Menus Throw Errors on Menu Encode

@Rajada Hi The error codes you are getting are similar style to those Windows generates, Magix internal error codes are a more specific in where the error is. Searching for the particular error code does bring up many similar error messages which

Movie Studio

27 answers, most recent on 8/1/2024

RE: No Longer Able to Render Project

hi Ray, Yes, I have tried changing those three to "CPU" (I just did it again) but it doesn't seem to make a difference. Just to clarify....the software is not actually freezing. A box pops up instead that states ""Export canceled due to an error.