• Music Maker

  One answer, on 10/1/2019

  RE: [Solved] Download on a new computer
  @Andrea-Bode Hi . . . . How do I download my software on a new computer without a disc drive . . . . Assuming this is a new purchase and the computer connects to the Internet, Download the free version from the Magix website and enter your serial
• Music Maker

  One answer, on 9/22/2019

  [Solved] Soundpools Commercial Use
  Hello, I bought a Soundpool for commercial use via producerplanet but didnt login there with my account from the magix music maker. I created a new one, is it important that the commercial soundpool is linked directly with the magix music maker
• Music Maker

  3 answers, most recent on 9/14/2019

  RE: [Solved] Reinstall of music maker
  @Gregory-Gore Hi . . . . why are numerous instruments that I purchased with MM 2016 and MM 2019 Premium locked and won't allow me to install them into the MM 2020 I just purchased . . . . Try the following: Check that Music Maker 2020 has picked up
• Music Maker

  8 answers, most recent on 9/5/2019

  [Solved] MMM 2020 Premium doesn't work offline
  Hello to all! Recently I upgraded my old MMM 2013 with MMM 2020. Having downloaded everything from Magix Store I found that the new MMM gives me only 8 tracks without connecting to my account in Magix, old projects (more than 8 tracks) cannot load,
• Movie Studio

  8 answers, most recent on 4/20/2019

  RE: [Solved] MEP 18 Plus - Extra Cost for H264 Codec?
  @CarpentersMate Hi See this solution re Magix Connect. HTH John EB
• Music Maker

  One answer, on 3/10/2019

  [Solved] Music Maker Jam Android login error
  I keep receiving an error message whenever I try to create an account on music maker jam
• Xara Designer Pro

  4 answers, most recent on 9/22/2018

  [Solved] DP won't start - Deactivate Pop-up. BUT the device is activated
  I tried to start DP this afternoon and it get a pop-up that says I have to deactivate a device to register this new one. I login and THIS DEVICE IS REGISTERED. Ran fine until today this started. I can't us my software. Sent a support tickt to Magix
• Samplitude

  6 answers, most recent on 6/22/2018

  [Solved] Can't register Samplitude Pro X2 Silver
  Hey guys, So I bought the complete MAGIX "Sound of Music" Humble Bundle and everything worked great except Samplitude X2 Pro Silver. The registration portal for the page is not working. I'm just posting here in case there's an easy solution and
• Music Maker

  7 answers, most recent on 11/16/2018

  RE: [Solved] Stranger Synths not installing
  Hi, please try "Clean up store" in the programm settings. After the restart of the program re-login in the store and then try the download again.   Shobu  
• Samplitude

  18 answers, most recent on 12/3/2017

  [Solved] Hello! New to Samplitude Pro X3 today!
  Was suggested to login here and introduce myself to the Samplitude community! I’ve already been introduced to Kraznet videos on YouTube last night. looks like a good learning resource. Only found a few Fb groups for Samplitude, joined one to see how
• Other products

  3 answers, most recent on 12/7/2018

  RE: [Solved] Cannot register SpectraLayers Pro 4
  Ok, I succeeded in registering SpectraLayers Pro 4 finally! From http://www.magix-audio.com/int/support/ , follow the left(Samplitude, Sequoia and SpectraLayers Pro) link, then create account (You can't login with the account which registered Music
• ACID

  3 answers, most recent on 4/20/2017

  RE: [Solved] Pre-Magix Acid 7 box registration
  Hi Check that the software has registered correctly: Browse to magix.com, click the My Account icon top right of the home page.  Login with your email address and password then click My Products.  This will take you to your registered products
• Audio Cleaning Lab

  3 answers, most recent on 8/18/2009

  RE: [Solved] 500 command syntax error
  Hi there, Sounds like FreeDB possibly doesn't really agree with your FreeDB user data/login name. You will just have to adjust them in Cleaning Lab to comply with the FreeDB conventions. Go to the "CD/DVD" menu => "FreeDB options" =>
• Movie Studio

  23 answers, most recent on 10/11/2023

  RE: Mercalli V6 (with Movie Studio 2024)
  @KScott Hi Kami, When I select the purchase from Al's link (@AAProds) and select Purchase again, it goes to the login screen, no country selection. After logging in and on the purchase screen, there is no country selection. I'll ask Magix. The offer
• Web Designer

  34 answers, most recent on 8/1/2025

  RE: Publishing to OVH Cloud
  @Timothy-Fisher Hi, Having just completed chapter 1 of the introductory course to the Klingon language.... I transferred my domain name to OVH yesterday. According to what I see in an email from domain-service-log@magix-online.com, I have until June
• Movie Studio

  4 answers, most recent on 9/9/2023

  RE: Cannot Access TTS with new MAGIX Movie Studio 2024 Platinum install
  Using the "Profile" connection from within theMovie Studio 2024 Platinum program I get a message that: "You have no active subscriptions". When I login to Magix from my browser I get a notification that my "Serial Number is already used" I can't
• Photo & Graphic Designer

  6 answers, most recent on 10/21/2023

  RE: Email address for Magix support
  I need help getting my login credentials to work.I have been with Magix for years and bought many products.I needed to change the Account email address so I logged in and followed the prompts to change the email associated with my account. It
• Other products

  7 answers, most recent on 4/2/2024

  RE: I need to activate Video Saver in my new computer. Old is dead.
  @Jarmo-Hamalainen Yes, contact customer support at infoservice@magix.net If you can't find any registered products you very likely created a new, empty customer account by entering a new(?) e-mail address. Your old customer account should be still
• Video Pro X

  13 answers, most recent on 6/19/2025

  RE: plugin NewBlue Infinite Looks
  Hi @Gid The first thing I did was open a ticket with NB (I haven't received a response yet), and the second was to post it here! Since I only installed the plugins now, I also didn't know how VPX/MMS interact with the user when installing an FX
• Video Pro X

  175 answers, most recent on 5/27/2026

  RE: Video Pro X16 - New Features and Bug Repairs
  @browj2 Hi John. When you mentioned the questionnaire I did not recognise the name you gave. Thanks for the link, I remember that one. That was a long time ago. Yes that is the login screen to make an account. I still haven't activated it and
• Music Maker

  10 answers, most recent on 7/23/2024

  RE: Can't change tempo/bpm in music maker
  Hi I tried since i bought the program to change a tracks bpm from 126 to 123. So i will fit widht my other track that is 123. I have tried youtube and other websites to get help, but i cant find any.   I got same problem wit the new versions
• Music Maker

  One answer, on 11/19/2023

  Unable to sync to MM store or Sign in.
  My last purchased version of MM is 23, I updated the software and have been unable to sign in or have access to any of my purchases. All my instruments and soundloops have a lock icon in front of them. The store tab keeps refreshing and the sign-in
• Other products

  One answer, on 3/9/2024

  RE: restoring activation code for Movie Edit Pro 14
  @tim-barrett Hi . . . . is there a way to restore an activation code for MEP14 . . . . Assuming you do mean Movie Edit Pro 14, released 2008. Is the program is not activated with the P- the serial number, login in to your account at magix.com,
• Music Maker

  3 answers, most recent on 7/24/2023

  RE: "Platinum Bundle" - Producer planet
  Thank you but I am unable to contact Magix online and make a ticket answer.. I tried many time with my account login, but I am still turning around. Excuse my english, I am from Canada and I am french cityzen.