• Off topic

  One answer, on 7/4/2022

  unsubscribe
  i want to unsubscribe from yearly payments
• Movie Studio

  3 answers, most recent on 6/30/2022

  RE: I was double charged after my bank reopened my card again??
  @Antonio-Alagar Hi, and welcome to the user to user forums. As such there are no Magix staff present to see or handle this request. Personally if the bank originally caused a problem, the problem is still being caused at their end and I would get
• Video Pro X

  74 answers, most recent on 6/30/2022

  RE: No Audio after import
  @sjmackinder Hi Simon. I know and at the same time hate Apple for their non sharing of their propitiatory codes but just to show you it is not just Magix that suffers from this I would like to point you to the Adobe response to this problem
• Movie Studio

  4 answers, most recent on 6/22/2022

  RE: Taken money
  @Tomas-Lindberg Hi Depending on the cancellation period you may incur an additional month's payment. Hence June payment. Please see the link post above for cancellations. Stephen Forum Moderator
• Music Maker

  2 answers, most recent on 7/1/2022

  RE: Questions about MM Premium
  @Dennis-Shipman Don't fall for the HUGE discount Magix advertising is talking about. They usually inflate the price ridiculously high. Music Maker Free can export to WAV and you can then convert this WAV to MP3 with free tools, for example
• Music Maker

  4 answers, most recent on 7/8/2022

  RE: Loops Unlimited help
  @TJStiltz I think you should open the program settings in and click on the button to clean up the store. This will delete the old cache of the store. You can also try to re-scan all your Soundpools. A Loops Unlimited subscription automatically
• Music Maker

  3 answers, most recent on 6/15/2022

  RE: Payment didnt go through
  @carol-r Hi and welcome to the forum. See this Magix comment in the News section of the forum on the requirements for card payments. Have you checked with your bank if the purchase has gone through? If the purchase has gone through, you would have
• Music Maker

  3 answers, most recent on 6/15/2022

  Payment didnt go through
  Hi, Just payed via credit card for the Music Maker Pro, but the payment would load! no idea if it has gone through or not.
• Off topic

  One answer, on 6/13/2022

  RE: Your payment system will not accept a UK Visa Debit card!
  @Nigel-Town Hello, welcome Please see this thread here for further assistance. If you require further assistance please contact Magix at infoservice@magix.net Stephen Forum Moderator
• Off topic

  One answer, on 6/13/2022

  Your payment system will not accept a UK Visa Debit card!
  I cannot buy upgrades to my Vegas, or Soundforge products - the payement system will not accept my payement card!
• Off topic

  One answer, on 6/10/2022

  RE: How to cancel Magix
  @Carrie-Bostek Hello, welcome Please bear in mind this is an open public user to user forum. Please contact infoservice@magix.net with your full details including order number. Depending on the cancellation period you may incur an additional month's
• Movie Studio

  2 answers, most recent on 6/10/2022

  RE: Your payment system will not accept a UK Visa Debit card!
  @Nigel-Town Hi . . . .  but your payment system rejects the payment details on it as invalid. . . . . This is a public user to user forum provided by Magix, it is not Magix Support so is not our payment system. For payments your bank must support 2
• Movie Studio

  2 answers, most recent on 6/10/2022

  Your payment system will not accept a UK Visa Debit card!
  I have tried multiple times, and checked with my bank - there is nothing wrong with my card - but your payment system rejects the payment details on it as invalid.
• Music Maker

  2 answers, most recent on 6/10/2022

  RE: Auto-Renew
  @Tom-Cain Hello, welcome You need to email infoservice@magix.net with your customer/order number and full personal details and tell them you wish to cancel your subscription. Cancellation will take effect exactly one month from the date on which
• Samplitude

  One answer, on 6/6/2022

  RE: Cancellation of Subscription
  @Arshin-Komarizadeh Welcome to the Magix user to user forums. You need to email infoservice@magix.net, giving full details of your software etc., and request that you be allowed to cancel your subscription. Please be aware you may be liable for at
• Music Maker

  10 answers, most recent on 8/3/2022

  RE: Music Store
  @David-Barselow Magix pays the musicians that record these Soundpools with the money you pay for a commercial license. In case your song becomes a big hit, they will never see a penny except the money you paid to buy the commercial license while you
• Video Pro X

  20 answers, most recent on 6/2/2022

  RE: Bought Video Pro X 13 in the Middle of March now 14 out
  @3DSphinx The advice which @CubeAce quite correctly gave you was to check your program updates section. This is available in VPX 13 via Help>Update online, it is not found in your online Magix account. Certainly, since you bought the program so
• Movie Studio

  9 answers, most recent on 12/5/2025

  RE: HEVC Codec Activation #
  @Suzy-Williams Hi Suzy and welcome to the user to user forums Are you trying to import files that are HEVC (H265) encoded or trying to export a project to HEVC? Unlike some other codecs The Motion Picture Graphics Group that own the rights to the
• Web Designer

  12 answers, most recent on 5/31/2022

  RE: Switching Website Designs in Xara Web Designer Premium v. 19
  @Anne-Cobham  I thought the Update Service was renewed when I upgraded to v.19? Did you buy the Upgrade (in which case yes, the service should have been renewed) or were you simply offered the Upgrade without additional payment? If the latter, as
• SOUND FORGE

  164 answers, most recent on 9/27/2023

  RE: Feedback on SOUND FORGE Pro 16
  I just signed up for the new SF16 pro 365 suites. I've used SF since it's beginning with Sonic Foundry, but used Sonar as a full DAW, (now Cakewalk Bandlab) I also have Vegas Pro. For some reason I thought SF was now a could be used as a full DAW. I
• Xara Designer Pro

  10 answers, most recent on 4/13/2023

  RE: Upgrade
  @Carlton-Munday Hi, Under the original Xara when you paid money you got to keep what you paid for which included the upgrade No, that never happened - you never got an upgrade, updates only to the same version. Prior to the start of the Update
• Music Maker

  4 answers, most recent on 5/10/2022

  I want to change my order
  I need a premium version, but I mischecked that it is a plus version. Can I change it to a premium version instead of a beatbox version?I want to cancel the payment and pay again.
• Video Pro X

  4 answers, most recent on 5/9/2022

  RE: Automatic extanstion
  @Gal-Osiroff Hi. Yes. It is not an uncommon practice. Subscriptions by nature incur regular payments. The information was available on the download purchase page. Ray.
• Photostory

  6 answers, most recent on 5/3/2022

  RE: Update Version to 21.02.120. - Tickling (Ticking text) don't work.
  @Sune-Jadeholt Welcome to the Magix user to user forums, so not a contact for any Magix Support staff, sorry! Since this is a public forum, confidential data, like your serial number, should never be posted here. Hence I have edited your post to