No Audio after import

sjmackinder wrote on 6/27/2022, 1:52 PM

Just filmed a Memorial Service uploaded the video into ProX14 and no audio yet 5 days ago the same file type ProRes pxy was fine

Main Machine Dell XPS 17 9710 with 2TB SSD drive

Win11, Magix ProX14

Processor    11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz   2.50 GHz
Installed RAM    32.0 GB (31.7 GB usable)
System type    64-bit operating system, x64-based processor
Pen and touch    Touch support with 10 touch points

GPU Nvidia GeForce RTX3060

External HDD - Raid 0 Seagate Exos 2X18 36TB SATA III 3.5" HDD + Seagate Exos 1X18 18TB SATA III 3.5" HDD

Earlier Machine - Dell HP Envy dv7 1TB hard drive

Win8, Magix Prox7

Intel (R) Core(TM) i7-3630QM CPU @ 2.4GHZ

Installed RAM 8GB

64bit operating system x64 based processor

GPU NVIDIA GeForce GT650M

Cameras - Sony A7SII, Sony A7SIII, Canon XF605, Sony NX5 x 3

Video Mixers - Roland V1HD, V02HD MkII, V4EX, V60HD, V160HD

Peripherals - 7" Blackmagic Video Assist 12G recorder/monitor

Comments

johnebaker wrote on 6/27/2022, 3:50 PM

@sjmackinder

Hi

Was the video recorded using the Video Assist 12G?

Has the recording format defaulted to the DNxHD 75 format?

Analyse the video with MediaInfo - see this tutorial on how to do this and post the results in your reply.

John EB
Forum Moderator

VPX 14, MEP Premium 2022, and earlier versions 2015 and 2016, Music Maker Premium 2022.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom, Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

sjmackinder wrote on 6/27/2022, 10:56 PM

No I have found the cause. In the Service I was using the Sdi output from the Video Mixer and there was no audio present on the 12G. To try and resolve this I changed the audio settings in the Video Assist to 16ch instead of 2ch. Still with no audio I then switched to HDMi and recovered the situation. Still to work out why there was no audio stream on SDi but the recording when transferred to ProX14 contained no audio content at all. When I used my Win8 machine with ProX7 the audio was present so I had to use this version to render the file to a useable MP4 at around 1.2GB instead of the 50GB .mov file. This took in excess of 6hrs to render so here I am at 5am uploading this to a server for the client to diseminate. It appears that there are issues with ProX14 with certain types of video format which do not trouble a much earlier release ProX7 so why is this, it appears to be a step backwards.

Main Machine Dell XPS 17 9710 with 2TB SSD drive

Win11, Magix ProX14

Processor    11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz   2.50 GHz
Installed RAM    32.0 GB (31.7 GB usable)
System type    64-bit operating system, x64-based processor
Pen and touch    Touch support with 10 touch points

GPU Nvidia GeForce RTX3060

External HDD - Raid 0 Seagate Exos 2X18 36TB SATA III 3.5" HDD + Seagate Exos 1X18 18TB SATA III 3.5" HDD

Earlier Machine - Dell HP Envy dv7 1TB hard drive

Win8, Magix Prox7

Intel (R) Core(TM) i7-3630QM CPU @ 2.4GHZ

Installed RAM 8GB

64bit operating system x64 based processor

GPU NVIDIA GeForce GT650M

Cameras - Sony A7SII, Sony A7SIII, Canon XF605, Sony NX5 x 3

Video Mixers - Roland V1HD, V02HD MkII, V4EX, V60HD, V160HD

Peripherals - 7" Blackmagic Video Assist 12G recorder/monitor

sjmackinder wrote on 6/27/2022, 11:21 PM

I have since then tested ProX14 with 2ch vs 16ch audio and the software does not detect any audio when the file is using the 16ch format, yet ProX7 has no problems with this.

Main Machine Dell XPS 17 9710 with 2TB SSD drive

Win11, Magix ProX14

Processor    11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz   2.50 GHz
Installed RAM    32.0 GB (31.7 GB usable)
System type    64-bit operating system, x64-based processor
Pen and touch    Touch support with 10 touch points

GPU Nvidia GeForce RTX3060

External HDD - Raid 0 Seagate Exos 2X18 36TB SATA III 3.5" HDD + Seagate Exos 1X18 18TB SATA III 3.5" HDD

Earlier Machine - Dell HP Envy dv7 1TB hard drive

Win8, Magix Prox7

Intel (R) Core(TM) i7-3630QM CPU @ 2.4GHZ

Installed RAM 8GB

64bit operating system x64 based processor

GPU NVIDIA GeForce GT650M

Cameras - Sony A7SII, Sony A7SIII, Canon XF605, Sony NX5 x 3

Video Mixers - Roland V1HD, V02HD MkII, V4EX, V60HD, V160HD

Peripherals - 7" Blackmagic Video Assist 12G recorder/monitor

johnebaker wrote on 6/28/2022, 2:01 AM

@sjmackinder

Hi

I would suggest you raise a support ticket about this - see this Support article for how to navigate the Support system.

John EB

VPX 14, MEP Premium 2022, and earlier versions 2015 and 2016, Music Maker Premium 2022.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom, Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

sjmackinder wrote on 6/28/2022, 2:05 AM

Thanks John I have been running a support ticket for earlier formay incompatibilities for a while now and sent them some example short clips to work out what is going on. It seems they have still some development work to do on ProX14 which is a bit annoying. I would rather have an earier proven win11 compatible version than all this trouble.

Main Machine Dell XPS 17 9710 with 2TB SSD drive

Win11, Magix ProX14

Processor    11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz   2.50 GHz
Installed RAM    32.0 GB (31.7 GB usable)
System type    64-bit operating system, x64-based processor
Pen and touch    Touch support with 10 touch points

GPU Nvidia GeForce RTX3060

External HDD - Raid 0 Seagate Exos 2X18 36TB SATA III 3.5" HDD + Seagate Exos 1X18 18TB SATA III 3.5" HDD

Earlier Machine - Dell HP Envy dv7 1TB hard drive

Win8, Magix Prox7

Intel (R) Core(TM) i7-3630QM CPU @ 2.4GHZ

Installed RAM 8GB

64bit operating system x64 based processor

GPU NVIDIA GeForce GT650M

Cameras - Sony A7SII, Sony A7SIII, Canon XF605, Sony NX5 x 3

Video Mixers - Roland V1HD, V02HD MkII, V4EX, V60HD, V160HD

Peripherals - 7" Blackmagic Video Assist 12G recorder/monitor

Gid wrote on 6/28/2022, 4:27 AM

Thanks John I have been running a support ticket for earlier formay incompatibilities for a while now and sent them some example short clips to work out what is going on. It seems they have still some development work to do on ProX14 which is a bit annoying. I would rather have an earier proven win11 compatible version than all this trouble.

@sjmackinder Hi, would you consider sharing one of those problematic examples on Google Drive etc,, ? I'm sure there's people here who are wanting/willing to have a look too. 👍

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sjmackinder wrote on 6/28/2022, 8:55 AM

Certainly as I have heard back from Magic Support and they have simply said the formats are not supported. This is terrible as their older software is compatible but not their latest. I feel so let down to the point of asking for a full refund and find an alternative. The formats are on the BM Video Assist 12G how can they not provide support but players such as vlc and winmedia are fine.

Main Machine Dell XPS 17 9710 with 2TB SSD drive

Win11, Magix ProX14

Processor    11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz   2.50 GHz
Installed RAM    32.0 GB (31.7 GB usable)
System type    64-bit operating system, x64-based processor
Pen and touch    Touch support with 10 touch points

GPU Nvidia GeForce RTX3060

External HDD - Raid 0 Seagate Exos 2X18 36TB SATA III 3.5" HDD + Seagate Exos 1X18 18TB SATA III 3.5" HDD

Earlier Machine - Dell HP Envy dv7 1TB hard drive

Win8, Magix Prox7

Intel (R) Core(TM) i7-3630QM CPU @ 2.4GHZ

Installed RAM 8GB

64bit operating system x64 based processor

GPU NVIDIA GeForce GT650M

Cameras - Sony A7SII, Sony A7SIII, Canon XF605, Sony NX5 x 3

Video Mixers - Roland V1HD, V02HD MkII, V4EX, V60HD, V160HD

Peripherals - 7" Blackmagic Video Assist 12G recorder/monitor

johnebaker wrote on 6/28/2022, 1:09 PM

@sjmackinder

Hi

VPX 14 does

As @Gid has asked can you share a sample video that has 16 channels of audio for us to test.

John EB

 

VPX 14, MEP Premium 2022, and earlier versions 2015 and 2016, Music Maker Premium 2022.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom, Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

sjmackinder wrote on 6/28/2022, 7:24 PM

I have just heard from Magix Support in a shocking statement rendering a front line, state of the art BM product obsolete. Their statement is as follows..we no longer support ProRes files due to legal reasons and we do not support DNxHD codecs. I might as well throw away my new BM Video Assist 12G as these are the only recording codecs it can record in. Interestingly Magix claim to support .mov files which is technically what DNxHR and ProRes codecs are, so there is a conflict in their support claim.

Main Machine Dell XPS 17 9710 with 2TB SSD drive

Win11, Magix ProX14

Processor    11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz   2.50 GHz
Installed RAM    32.0 GB (31.7 GB usable)
System type    64-bit operating system, x64-based processor
Pen and touch    Touch support with 10 touch points

GPU Nvidia GeForce RTX3060

External HDD - Raid 0 Seagate Exos 2X18 36TB SATA III 3.5" HDD + Seagate Exos 1X18 18TB SATA III 3.5" HDD

Earlier Machine - Dell HP Envy dv7 1TB hard drive

Win8, Magix Prox7

Intel (R) Core(TM) i7-3630QM CPU @ 2.4GHZ

Installed RAM 8GB

64bit operating system x64 based processor

GPU NVIDIA GeForce GT650M

Cameras - Sony A7SII, Sony A7SIII, Canon XF605, Sony NX5 x 3

Video Mixers - Roland V1HD, V02HD MkII, V4EX, V60HD, V160HD

Peripherals - 7" Blackmagic Video Assist 12G recorder/monitor

sjmackinder wrote on 6/28/2022, 7:35 PM

In actuality from an owners point of view of the BM VA 12G, Magix, in that codecs rejection support statement have just rendered their latest software release ProX14 obsolete and not the BM product. After all, which came first?

Main Machine Dell XPS 17 9710 with 2TB SSD drive

Win11, Magix ProX14

Processor    11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz   2.50 GHz
Installed RAM    32.0 GB (31.7 GB usable)
System type    64-bit operating system, x64-based processor
Pen and touch    Touch support with 10 touch points

GPU Nvidia GeForce RTX3060

External HDD - Raid 0 Seagate Exos 2X18 36TB SATA III 3.5" HDD + Seagate Exos 1X18 18TB SATA III 3.5" HDD

Earlier Machine - Dell HP Envy dv7 1TB hard drive

Win8, Magix Prox7

Intel (R) Core(TM) i7-3630QM CPU @ 2.4GHZ

Installed RAM 8GB

64bit operating system x64 based processor

GPU NVIDIA GeForce GT650M

Cameras - Sony A7SII, Sony A7SIII, Canon XF605, Sony NX5 x 3

Video Mixers - Roland V1HD, V02HD MkII, V4EX, V60HD, V160HD

Peripherals - 7" Blackmagic Video Assist 12G recorder/monitor

CubeAce wrote on 6/28/2022, 11:47 PM

@sjmackinder

After all, which came first?

Apple.

Mov is a proprietary codec of Apple and they have the last say in who can use it.

Most modern cameras have a choice of which format to record in. It you have Apple hardware for your editing using a mov. wrapper should be your first choice. If using a Windows based machine then H264, or H265 if working at 10 bit or above.

Ray.

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AAProds wrote on 6/29/2022, 12:32 AM

@CubeAce

Ray, you're confusing codecs and wrappers. MOV is a wrapper. H264 (AVC) is a codec that is often in the MOV wrapper (as is H265/HEVC).

Magix should not be saying it's programs support MOV because they don't (well, not all MOVs).

Last changed by AAProds on 6/29/2022, 12:32 AM, changed a total of 1 times.

MEP 2021 version 20.0.1.80

Windows 10 v21H1

CPU: i5-750 at 2670mhz with 4gb RAM, GPU: ATI Radeon HD 4770 (512mb) which is ignored by MEP, Hard drives: C Drive 256gb SSD, 8tb of HDDs for data

MEP 2022

Windows 8.1

CPU: i3-3220 at 3300mhz with 8gb RAM, GPU: Integrated/Onboard only (Intel something or other 8 years old)

johnebaker wrote on 6/29/2022, 2:40 AM

@sjmackinder

Hi

. . . . Interestingly Magix claim to support .mov files which is technically what DNxHR and ProRes codecs are, . . . .

As @AAProds has commented above, you are also confusing a file format with a codec, however

If you look at the specifications for VPX, the heading of the relevant section is File formats  there is no mention of codecs supported, these are in the Comparison page of the product.

The DNxHR, licensed from Avid, and ProRes from Apple are codecs and the cost of licensing has to be passed on to the customer, you can see this in the specifications for the supported file formats where the AVC-Intra and DVCPro have an additional licence fee.

. . . . we no longer support ProRes files due to legal reasons and we do not support DNxHD codecs.. . . .

To put this into perspective, whether a company supports a given codec or set of codecs is subject to licencing conditions and costs from the codec suppliers, the costs can be prohibitive and the terms and conditions of use can be very restrictive.

There was a 'famous' legal battle a few years ago, regarding a suite of programs which had multiple components which all use a particular codec, over the licensing conditions and how many licences are required, one for each component in the suite or one for the suite package. The outcome of this court case had significent effects on the video editing software industry.

John EB

VPX 14, MEP Premium 2022, and earlier versions 2015 and 2016, Music Maker Premium 2022.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom, Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

sjmackinder wrote on 6/29/2022, 2:53 AM

My sole problem is that the latest vpx software is not compatible with my existing hardware for whatever reason. This renders the software unfit for purpose for me. As I have had to find this out the hard way I would now like a refund as I cannot use this package. Magix should put a caveat into their claim of .mov compatibility and make it clear that certain Apple or Avid codecs are not supported. It is false advertising enticing a non suspecting customer into purchasing a product which may or may not work.

Main Machine Dell XPS 17 9710 with 2TB SSD drive

Win11, Magix ProX14

Processor    11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz   2.50 GHz
Installed RAM    32.0 GB (31.7 GB usable)
System type    64-bit operating system, x64-based processor
Pen and touch    Touch support with 10 touch points

GPU Nvidia GeForce RTX3060

External HDD - Raid 0 Seagate Exos 2X18 36TB SATA III 3.5" HDD + Seagate Exos 1X18 18TB SATA III 3.5" HDD

Earlier Machine - Dell HP Envy dv7 1TB hard drive

Win8, Magix Prox7

Intel (R) Core(TM) i7-3630QM CPU @ 2.4GHZ

Installed RAM 8GB

64bit operating system x64 based processor

GPU NVIDIA GeForce GT650M

Cameras - Sony A7SII, Sony A7SIII, Canon XF605, Sony NX5 x 3

Video Mixers - Roland V1HD, V02HD MkII, V4EX, V60HD, V160HD

Peripherals - 7" Blackmagic Video Assist 12G recorder/monitor

sjmackinder wrote on 6/29/2022, 3:00 AM

If you purchase an expensive piece of hardware and find it does not work would anyone be prepared to accept this?

Main Machine Dell XPS 17 9710 with 2TB SSD drive

Win11, Magix ProX14

Processor    11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz   2.50 GHz
Installed RAM    32.0 GB (31.7 GB usable)
System type    64-bit operating system, x64-based processor
Pen and touch    Touch support with 10 touch points

GPU Nvidia GeForce RTX3060

External HDD - Raid 0 Seagate Exos 2X18 36TB SATA III 3.5" HDD + Seagate Exos 1X18 18TB SATA III 3.5" HDD

Earlier Machine - Dell HP Envy dv7 1TB hard drive

Win8, Magix Prox7

Intel (R) Core(TM) i7-3630QM CPU @ 2.4GHZ

Installed RAM 8GB

64bit operating system x64 based processor

GPU NVIDIA GeForce GT650M

Cameras - Sony A7SII, Sony A7SIII, Canon XF605, Sony NX5 x 3

Video Mixers - Roland V1HD, V02HD MkII, V4EX, V60HD, V160HD

Peripherals - 7" Blackmagic Video Assist 12G recorder/monitor

AAProds wrote on 6/29/2022, 3:08 AM

Magix should put a caveat into their claim of .mov compatibility and make it clear that certain Apple or Avid codecs are not supported. It is false advertising enticing a non suspecting customer into purchasing a product which may or may not work.

I agree.

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CPU: i5-750 at 2670mhz with 4gb RAM, GPU: ATI Radeon HD 4770 (512mb) which is ignored by MEP, Hard drives: C Drive 256gb SSD, 8tb of HDDs for data

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CPU: i3-3220 at 3300mhz with 8gb RAM, GPU: Integrated/Onboard only (Intel something or other 8 years old)

johnebaker wrote on 6/29/2022, 3:18 AM

@sjmackinder

Hi

. . . . Magix should put a caveat into their claim of .mov compatibility and make it clear that certain Apple or Avid codecs are not supported. . . .

They do, however they are not on the specifications page, they are here - scroll down and expand the import and export options. This is a little odd as Movie Studio (formerly Movie Edit Pro) has these on the specifications page.

. . . . If you purchase an expensive piece of hardware and find it does not work would anyone be prepared to accept this? . . .

Looking at this from a different perspective - the particular expensive piece of hardware has tied you in to a 'system' which in turn has restricted your options of software that supports the formats/codecs used by that system.

John EB

VPX 14, MEP Premium 2022, and earlier versions 2015 and 2016, Music Maker Premium 2022.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom, Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

sjmackinder wrote on 6/29/2022, 3:21 AM

The rift between hardware and software is becoming a chasm, insurmountable in many cases. Why should we as paying customers suffer as a result of licencing issues and legal precidents

Main Machine Dell XPS 17 9710 with 2TB SSD drive

Win11, Magix ProX14

Processor    11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz   2.50 GHz
Installed RAM    32.0 GB (31.7 GB usable)
System type    64-bit operating system, x64-based processor
Pen and touch    Touch support with 10 touch points

GPU Nvidia GeForce RTX3060

External HDD - Raid 0 Seagate Exos 2X18 36TB SATA III 3.5" HDD + Seagate Exos 1X18 18TB SATA III 3.5" HDD

Earlier Machine - Dell HP Envy dv7 1TB hard drive

Win8, Magix Prox7

Intel (R) Core(TM) i7-3630QM CPU @ 2.4GHZ

Installed RAM 8GB

64bit operating system x64 based processor

GPU NVIDIA GeForce GT650M

Cameras - Sony A7SII, Sony A7SIII, Canon XF605, Sony NX5 x 3

Video Mixers - Roland V1HD, V02HD MkII, V4EX, V60HD, V160HD

Peripherals - 7" Blackmagic Video Assist 12G recorder/monitor

CubeAce wrote on 6/29/2022, 3:54 AM

@AAProds @johnebaker @sjmackinder

Apologies. Wrapper.

Interestingly on the Black Magic website, although it states that the recorder is supported by 'many video editors', it only mentions DaVinci Resolve and Adobe Premier, both of which are also available for the Mac OS so it could be that even using those editors you would have to use an Apple machine to edit on.

Have you tried downloading the free version of DaVinci Resolve for to see if the files can actually be edited on a Windows machine? If it can't then you could equally say Black Magic have also been misleading in their promo of their product but neither are actually lying but withholding information that should be forthcoming.

It would be interesting to see if the files can be imported into DaVinci Resolve.

Ray.

Last changed by CubeAce on 6/29/2022, 6:57 AM, changed a total of 1 times.

Windows 10 Enterprise. Version 21H2 OS build 19044.1889. Direct X 12.1 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version 31.0.101.2111 with 32GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for C: drive backup 1 x 250GB SamSung Evo 970 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal projects 1 for Library clips/sounds/music/stills./backup of working projects. 1x WD RED 2TB drive. Total 12TB of four external WD drives for backup.

Gigabyte NVIDIA G Force GTX 1650 Super . nVidia gaming driver version 31.0.15.1659 1280xCUDA cores Direct X 12.1. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 21.0.2.138 and VPX 18.0.1.95 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

johnebaker wrote on 6/29/2022, 6:26 AM

@sjmackinder

Hi

. . . . The rift between hardware and software is becoming a chasm, insurmountable in many cases. Why should we as paying customers suffer as a result of licencing issues and legal precidents . . . .

The technical term is 'vendor lock-in' - the are several well known examples of software / hardware companies who subscribe to this concept.

John EB

VPX 14, MEP Premium 2022, and earlier versions 2015 and 2016, Music Maker Premium 2022.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom, Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

CubeAce wrote on 6/29/2022, 7:44 AM

@sjmackinder @johnebaker @AAProds @Gid

Over the years I have found with anything dealing in electronics in any way it pays to do extensive homework and even then it can be difficult. For instance. We bought a DAB radio for the kitchen but guess which room in the house we can't get a signal on it?

Electronics is still an industry that changes rapidly. I have never yet managed to buy a new camera without having to either also buy a new editing package for it of upgrade my hardware to cope with the demands of either more megapixels or newer more processing intensive codecs that they produce. Because we don't complain about or boycott products that behave this way, and the legislation that could help is seldom passed for manufacturers to abide by. Also in an international competitive market it is almost impossible to legislate without hurting your own home grown industries. Those companies that don't innovate normally end up disappearing.

While newer tech on average performs better than the tech it replaces, quite often there are either compatibility problems along the way or the newer equipment needs the latest supportive hardware to do it justice.

As John EB said, the idea of being locked into a system is not new. If you have an interchangeable lens camera often third party lenses don't work as well, even with the correct lens mount and by the time the third party suppliers have got it right the camera manufacturer moves on to another lens mount or focus system.

I don't think anyone is overly happy about such things but at the same time we also seem to want what we perceive to be better products. Like I said, try seeing if DaVinci Resolve will at least work with the files on Windows. If it doesn't then Black Magic should have made that clear that you would need a Mac to edit on.

Ray.

Windows 10 Enterprise. Version 21H2 OS build 19044.1889. Direct X 12.1 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version 31.0.101.2111 with 32GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for C: drive backup 1 x 250GB SamSung Evo 970 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal projects 1 for Library clips/sounds/music/stills./backup of working projects. 1x WD RED 2TB drive. Total 12TB of four external WD drives for backup.

Gigabyte NVIDIA G Force GTX 1650 Super . nVidia gaming driver version 31.0.15.1659 1280xCUDA cores Direct X 12.1. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 21.0.2.138 and VPX 18.0.1.95 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

sjmackinder wrote on 6/29/2022, 7:49 AM

I hear everything everyone is saying about this sutuation and understand all points of view. I have simply asked Magix for a refund as their package does not work for me with my existing equipment even having spent £3500 on a top of the range DELL XPS9710. I am within my rights to seek as refund on a product that does not work in 28days by distance selling laws. I have tried Resolve and it works but at a certain point in trying to colourise I reached the limit of the options allowed on the free version so I am now locked out. I will investigate the cost of the paid version but I'll bet it is not cheap.

Main Machine Dell XPS 17 9710 with 2TB SSD drive

Win11, Magix ProX14

Processor    11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz   2.50 GHz
Installed RAM    32.0 GB (31.7 GB usable)
System type    64-bit operating system, x64-based processor
Pen and touch    Touch support with 10 touch points

GPU Nvidia GeForce RTX3060

External HDD - Raid 0 Seagate Exos 2X18 36TB SATA III 3.5" HDD + Seagate Exos 1X18 18TB SATA III 3.5" HDD

Earlier Machine - Dell HP Envy dv7 1TB hard drive

Win8, Magix Prox7

Intel (R) Core(TM) i7-3630QM CPU @ 2.4GHZ

Installed RAM 8GB

64bit operating system x64 based processor

GPU NVIDIA GeForce GT650M

Cameras - Sony A7SII, Sony A7SIII, Canon XF605, Sony NX5 x 3

Video Mixers - Roland V1HD, V02HD MkII, V4EX, V60HD, V160HD

Peripherals - 7" Blackmagic Video Assist 12G recorder/monitor

AAProds wrote on 6/29/2022, 7:57 AM

This is not that hard. Magix says it can "import MOV". It can't import all MOVs. It's false advertising, nothing more, nothing less. It's that simple.

MEP 2021 version 20.0.1.80

Windows 10 v21H1

CPU: i5-750 at 2670mhz with 4gb RAM, GPU: ATI Radeon HD 4770 (512mb) which is ignored by MEP, Hard drives: C Drive 256gb SSD, 8tb of HDDs for data

MEP 2022

Windows 8.1

CPU: i3-3220 at 3300mhz with 8gb RAM, GPU: Integrated/Onboard only (Intel something or other 8 years old)

PATIENT-X wrote on 6/29/2022, 8:31 AM

@sjmackinder

Hello, welcome

Please contact infoservice@magix.net explaining situation and ask for a refund.

If you have done so already using above email address, please ignore.

Stephen

Forum Moderator

Last changed by PATIENT-X on 6/29/2022, 9:24 AM, changed a total of 2 times.

Friedrich Nietzsche: "Without music, life would be a mistake."

Pc1: Currently building my new computer based on RTX40 series and Intel i9 13th gen. Just waiting on new main board components.

Pc2: Zoostorm Crystal Intel i5 10400f 2.9ghz, 16gb ram, Rtx2060 super Gpu, 1tb SSD,

Monitors: MSI Optix MPG321QRF-QD 32 Inch, Quantum Dot, WQHD, 175Hz, IPS, 1ms, RGB, G-SYNC Compatible.

BenQ EL2870U 28 Inch UHD 4K Gaming Monitor - 1ms, HDR, Eye-Care,. LED, Free-Sync, B.I. Plus Sensor

Laptop: Acer Nitro 5 AN517-54 79d2 Gaming Laptop - 17.3in QHD 165Hz, GeForce RTX 3060, Intel Core i7 11800H. Corsair Vengeance 16gb ram DDR4 3200. 1st M.2 Acer NVMe 512gb SSD. 2nd M.2 Samsung 980 PRO 500GB NVMe SSD. 3rd Samsung 870 EVO 500GB SSD drive.

Music hardware: AKAI MPK mini mk2, Yamaha PSRE373 keyboard, Hercules Impulse 300 & Hercules Jogvision DJ controllers.

PreSonus 68c Audio Interface, Audio Technica ATH-M50x headphones.

MCSE, MCSA, MCSA:MESSAGING, MCE, MCP, CCNA, A+, N+ Year 2005 ID#3485188