• Samplitude

  15 answers, most recent on 1/20/2024

  [Solved] Midi Keyboard, not operating correctly
  Samplitude 8 - I loaded it 3 times and still have a MIDI keyboard note hanging issue. The "note off" signal seems not to get back to the keyboard. I swapped the AXIOM 25 with a full size keyboard and get the same problem. Hit a note and it's on
• Video Pro X

  9 answers, most recent on 1/22/2026

  RE: Access violation error n NTDLL,dll
  Hi I have done the sfc check, no problems. RTX version is 591.59. I have put Onedrive on hold, no change and deleted the Videodeluxe ini file. No change. I have put my system specs in my profile.
• Movie Studio

  16 answers, most recent on 12/23/2025

  RE: No video only sound
  @emmrecs I agree with the experts Jeff, I have to as it's all gobbledygook to me. Snapdragon? I never even understood the Pentium 75 I started out with many moons ago. On very rare occasions when I've had a problem AVI, closing the Magix AVI Import
• Movie Studio

  5 answers, most recent on 10/14/2023

  [Solved] installation problems
  i have paid versions of movie studio 2021 and 2023. how can i install both of them because i sometimes like to use 2021 for specific reasons
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  @riley-colwell Some weeks ago there was a problem on the US store of Magix where PayPal kept the money and didn't transfer it over to Magix. This meant customers didn't get the programs they paid for. Maybe this is the same problem you
• Photostory

  19 answers, most recent on 12/22/2024

  RE: Can't understand advice given by support team
  Dear user, I cannot understand your problem for which you have contacted support.What is your problem?
• Movie Studio

  5 answers, most recent on 2/23/2026

  RE: Incorrect frame rate on AVI output, incorrect display of frame
  @clement5 I don't understand why you're comparing clips. Wouldn't you work on a clip, export it, edit in in another program, then re-import it? Why are you comparing the original exported clip with one that has been re-edited, in potentially another
• Music Maker

  One answer, on 2/16/2025

  [Solved] MIDI Editor Problems
  I was about to make a little project. But, my midi editor was acting weird. The editor was supposed to be in a window, like my google chrome. But now, the editor is somehow at the bottom of the instrument collection where my beatbox is. Every time I
• Photostory

  9 answers, most recent on 2/3/2026

  RE: Magix Travel Maps - OpenStreetMap issue
  @David-Robinson5527 Hi The 'current' version of the OSM API is v0.6 from 2009, see this OSM Wiki page, however - quote: 'Multiple backwards compatible changes were made afterwards without increasing the version number' There is information
• Video Pro X

  9 answers, most recent on 12/10/2025

  RE: I burn a disc , but it only burns 24 of 37 minutes each time. Unsure a
  It appears that the downloaded AI videos are causing a problem. Disc did not burn at all, was aborted.
• Video Pro X

  7 answers, most recent on 3/19/2026

  RE: $39 VPX16 on HB
  Hi John The update was a Windows 11 25H2 feature update, I cannot remember the KB number, IIRC it became available early Dec 2025. Various problems with odd mouse behaviour, lagging and some crashing of VPX 17, and other programs, eg PaintShop
• Rescue Your Videotapes!

  20 answers, most recent on 11/23/2025

  RE: Windows does not find drivers for the video grabber usb device
  i did the uninstall with that app, it said there was 5 files no need anymore. anyway now in download it didnt ask me to put the usb device at anytime, and still same problem @emmrecs
• SOUND FORGE

  3 answers, most recent on 9/21/2025

  RE: SF17 will not completely load
  Here's what it says: Problem signatureProblem Event Name:    APPCRASHApplication Name:    Audiostudio150.exeApplication Version:    15.0.0.121Application Timestamp:    61bb7210Fault Module Name:    mgxasio4_x64.dllFault Module Version:  
• Photostory

  4 answers, most recent on 1/29/2025

  Storyboard Problem in Photostory deluxe 2025
  In storyboard mode, images do not appear in the photo track but I can view them in the monitor. How do I resolve this problem?
• Samplitude

  2 answers, most recent on 9/21/2024

  [Solved] Takes Missing
  Hello All, my recorded Takes are missing. I'm recording sections on one track. I record one Vocal verse and then a second verse and then a third verse. After each recording of a verse I select the Take I want and copy it to a different track. Then I
• Music Maker

  16 answers, most recent on 4/5/2026

  RE: Unlimited loops
  I have exactly the same problem. Says my subscription ends January 2027, but not renewed. In December I purchased upgrade $99 including loops unlimited. Can't do anything as flag is "stuck" on payment required. Lost count of the number of messages I
• Video Pro X

  25 answers, most recent on 2/11/2026

  RE: Cannot start VPX17 by double-clicking on MVP file
  The problem also occurred in the German forum and could not be solved. https://www.magix.info/de/forum/kein-programmstart-nach-doppelclick-auf-mvp-datei--1347329/#ca1983784  
• Movie Studio

  One answer, on 2/2/2024

  RE: [Solved] I've lost my magix products download page when I sign in
  @Lisa-Sargent These are user to user forums so not a contact for any Magix staff, sorry. You need to email infoservice@magix.net and ask for their help in resolving the problem. Do ensure you give as much detail as you can in your email in order to
• ACID

  4 answers, most recent on 10/19/2023

  RE: [Solved] Won't Arm--After Reinstall, error 1624
  I've got the same error (1624) during installing Pro 11 essentialFX Suite on Win 10.MS tool:https://support.microsoft.com/en-gb/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4dworked for me.
• Movie Studio

  One answer, on 1/17/2026

  RE: [Closed] Getting a new authorization code for Vegas 12 for a new computer
  You need to go to the Vegas forum. The top thread on the News page addresses your problem as you have a version released years ago by Sony Creative Software. https://www.vegascreativesoftware.info/us/news-forum/
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: Unable to Activate SF18 Pro after a reformat of my computer
  @px41 I had the same problem. Magix closed my tickets automatically over a period of three months until I got lucky and @Tom_SP (which sometimes writes here in the forum) saw my complaint and responded and forwarded my ticket to a human support
• Movie Studio

  6 answers, most recent on 8/29/2025

  RE: transfert de Movie Studio Platinum 16 à Movie Studio 2025
  @Henorm Sorry to hear that. There has been a lot of misinformation about the true upgrade path from Magix and what it entails that included for a short while an offer from Magix to upgrade to Vegas Pro at a cheap price for those not wishing to go
• Music Maker

  7 answers, most recent on 12/16/2025

  RE: MUSIC MAKER 2026 ULTIMATE did NOT download only Premium did
  @Claude-Dijuste Hi, You have the right forum, but you have replied to someone else's thread that has nothing to do with your problem. Please create a new post, not a new comment. John CB
• SOUND FORGE

  15 answers, most recent on 7/27/2025

  RE: Scripting question
  @PaulieT No problem, you created a .NET Core project. Basically, Microsoft had .NET only for Windows in the past. They developed a new version (called Core) which superseded .NET also works on other operating systems like Linux or Mac. The problem