Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@Patrick-Reilly Ok, I suspect the problem is that you "upgraded" from version 2021 to 2021 and you already used the coupons and new coupons weren't added because your version didn't change. I think the best idea is to contact sales support at

Other products

2 answers, most recent on 1/2/2021

RE: [Solved] MAGIX Independence Free Library

@Andrew-Lindsley You can just copy the folder of your library to another drive and select the new location under the preferences and libraries menu in Independence. I have also all my libraries on another hard drive. This video shows how to add the

Music Maker

One answer, on 12/28/2020

[Solved] What i am allowed to use Commercially?

Ok i have gotten the free version of Music Maker from the website and im thinking bout going to premium before the sale ends today and i was wondering before i make any purchase on music maker what am i allowed to use commercially? So i know before

SOUND FORGE

2 answers, most recent on 12/7/2020

RE: [Solved] Activation of Sound Forge Audio Studio 12

Thank You @rraud for Your response. I contacted the Service Sales Team and am awaiting an answer :).

Music Maker

5 answers, most recent on 12/2/2020

[Solved] to sales/tech support: my "3 Soundpools of your choice" have disappear

hi sales/tech support, i bought magic maker premium i august 2021 and i have redeemed the "soundpool collection" credit but NOT the "3 Soundpools of your choice" ... yet when i startup mm the 3 soundpool credits are gone... can you please check into

SOUND FORGE

2 answers, most recent on 11/26/2020

RE: [Solved] Upgrade to another version

I purchased Sound Forge Audio Studio 14 and I want to .upgrade to Sound Forge Pro Suite 14. Is this possible? Fo' sure, and if you purchased Audio Studio 14 within 30 days, you could ask for a refund when upgrading to SF Pro-14. Otherwise you will

Samplitude

2 answers, most recent on 11/12/2020

RE: [Solved] Spectralayers 7

@FernandoManuel-Rodrigues Welcome to the Magix user to user forums, so not a contact for Magix Support. I think what you need to do is to log into your Magix Account, go to "My Products" and check whether the licence key, and possibly the download,

Xara Designer Pro

2 answers, most recent on 9/18/2020

RE: [Solved] Downloading old versions

Where are you downloading it from? Your user account on Magix.com? I think sales support at inforservice@magix.net can send you a downloadlink if you cannot find the correct one. Maybe try it there.

SOUND FORGE

One answer, on 9/3/2020

RE: [Solved] Serial number sent to the wrong email address

Contact sales support with your customer information and order details at infoservice@magix.net They can remove your old e-mail from their database and send you a new serial.

Music Maker

2 answers, most recent on 6/6/2020

[Solved] Incomplete Purchase

I got the MMM 2020 EDM Edition and i recently got the Vita drumpad since its on sale but after purchase there was no option to download the new instrument it merely took the lock away from the store icon and now when i attempt to use the instrument

Music Maker

3 answers, most recent on 8/18/2020

RE: [Solved] MIDI recordings deleting themselves

Sadly there are severe bugs with MIDI functionality which have not been fixed yet. There are some topics about this problem in the German language section. The MIDI clips disappear when they were split or trimmed and the project is saved and

Music Maker

3 answers, most recent on 8/18/2020

[Solved] MIDI recordings deleting themselves

Purchased Magix music maker early April, got premium as was on sale (£69.99). I am currently working on my first solo album, and have encountered many flaws, some more personal, but one very limiting issue exists for me indeed, (lack of time sig

Samplitude

4 answers, most recent on 5/4/2020

RE: [Solved] Refund request is not replied

@ghanedan Hi If you have not done so follow the procedure for a refund here - uses the 'Do you wish to contact sales' option and follow through the dialogs. John EBForum Moderator

Other products

3 answers, most recent on 4/9/2020

RE: [Solved] Can't Install Package on Mac

Thanks for the response, I did eventually manage to contact support. I'll add their response here in case it might help someone else. 1st response was to turn off security and try again: Open the Applications>Utility>Terminal, and then type «

Web Designer

One answer, on 3/1/2020

RE: [Solved] ADA Compliance

@Richard-Tirpak Hi Please note this is a user to user forum, you would need to contact Magix Sales using the Support link a the top of any forum page. See these guidelines for ADA compliance about halfway down this page. AFAICS the requirements for

Other products

14 answers, most recent on 12/6/2023

[Solved] I have to pay $208 for the commercial licenses for the soundpools

I just bought the Music Maker Premium edition today. I was in the process of setting everything up. I went to the soundpools and soundpool collections. I selected the items I'm interested in and clicked on the commercial license and I'm confused.

ACID

6 answers, most recent on 3/6/2020

RE: [Solved] ACID Music Studio 10.0 won't accept serial number, stays in trial mode

@Max-Salinas Welcome to the Magix forums. Unless another user has experienced exactly the same problem it is doubtful whether you will receive any useful answer here because this is a user to user forum. Instead, you should use the Support link in

Music Maker

4 answers, most recent on 12/17/2019

[Solved] Paid for Plus, but can't download/ 2020 Music Score Edition confusion

Hi all. I had the free version of MM, and there was a sale for Plus, for $14.99. I made the purchase in-app (that is, from within Music Maker). Plus shows up in my in-app store as "Acquired," and there's a download button. When I click Download, for

Music Maker

One answer, on 12/13/2019

RE: [Solved] Serial Number in use

@C0ntraV3rs1 Hi The software should have been bought on your buddy's account, it was registered to your email address as soon as you purchased. You will need to contact Sales through the Contact link at the bottom of the page to get the serial

ACID

10 answers, most recent on 12/3/2019

RE: [Solved] What's the difference between Acid Pro 8 / 9 / Next?

Do you only make music with Loops, or do you also use Synths, Samples, etc.? Compare also to Samplitude Pro X4 Suite, which can be had [on super sale] for cheaper than ACID Pro Next, never mind Pro Next Suite. ACID Pro is more like an Arrangement

Other products

2 answers, most recent on 10/10/2019

[Solved] Using Soundpools/Loops from sites other than Producer Planet

Hi, just wondering if "loops' generated/produced and on sale on sites other than Producer Planet are *fully* compatible with Music Maker. By fully compatible, I mean they come into MM and function in the same 1, 2, 3, 4, 5, 6 (C, D, E F etc.) format

Music Maker

2 answers, most recent on 9/14/2019

[Solved] Upgrading 2017 premium MM version to 2019 premium MM version

I've purchased and installed the 2017 version. A few months ago I also purchased the 2019 premium version on sale but have not yet installed it. Will installing 2019 on the same Windows 10 PC wipe out my 2017 files, or will content be preserved?

Page & Layout Designer

12 answers, most recent on 3/20/2020

RE: [Solved] Where's English?

@dtrons Welcome to the Magix forums, and sorry to hear about the software language problems you are experiencing. I honestly don't know the direct answer to your question but I would strongly recommend you use the Contact button in the footer of

Music Maker

One answer, on 8/23/2019

RE: [Solved] I have just purchased music maker premium 2020

@Harold-Barlow Welcome to the Magix forums. I think the answer is NO, but there is no harm in using the Contact button in the footer of every forum page to ask the question directly to Magix Sales. HTH JeffForum Moderator