• Off topic

  163 answers, most recent on 6/12/2026

  Magix support has not responded to support tickets for months
  Because the previous topic was closed by @PATIENT-X I open this replacement topic. This topic is to make aware about Magix not answering support tickets over months and the need to overhaul their support system. I had tickets from October 2025 after
• Music Maker

  2 answers, most recent on 8/4/2023

  RE: [Solved] Grid snapping samples issue
  @Tartu2 https://www.magix.info/us/forum/big-problems-with-dragging-objects--1327929/
• Rescue Your Videotapes!

  21 answers, most recent on 3/2/2026

  RE: what are correct driver(s) for the "video grabber" K0065 for win11?
  I don't know how to add info to my "profile signature" I use ACER Aspire A514-46 Laptop with AMD Ryzen 3 3350U. Display AMD Radeon Vega 6 Graphics. 12 Gb solid state RAM. C: is solid state 476 Gbyte with 295 Gb free. Win 24H2 Home edition with
• SOUND FORGE

  9 answers, most recent on 1/21/2025

  RE: Cannot get Sound Forge Audio Studio 16 to launch
  There is a specific forum for the Magix sister software Music Maker. I assume the 'reset' procedure would be the same though when it will not open to reveal the "Reset all preferences and cached data" in the 'File' menu.
• Movie Edit Now

  8 answers, most recent on 2/11/2026

  RE: magix movie edit pro mx
  @George-Munro Hi . . . . magix movie edit pro mx . . . . This is a very old version of Movie Edit Pro from 2012. This version does not support the HEVC/h.265 video format and resolution many drones use. However, we need more information to confirm
• Movie Studio

  9 answers, most recent on 1/29/2025

  RE: No sound / audio in player and export
  @jackger Please see this tutorial for full details about downloading, installing and using MediaInfo. JeffForum Moderator
• ACID

  13 answers, most recent on 4/7/2024

  RE: [Solved] Bought Pro 11 Suite with 16GB Acidized loops but where can i find them
  @KRUH Hello welcome Please see the Magix article here. Stephen Forum Moderator
• Other products

  One answer, on 3/5/2025

  RE: [Closed] Issue with VEGAS Pro 22 (EDU) Activation – No Response from Support
  @Jori-Salazar Welcome to the Magix users forums. Unfortunately this is NOT the correct one for your question, sorry. Please read this pinned post and follow the advice given there, This thread will be closed. JeffForum Moderator
• Video Pro X

  7 answers, most recent on 8/21/2025

  RE: Import boosted video from Pixel-phone gives error
  @GerritOut Hi . . . . not able to import a so-call 'boosted' video from my Pixel-10 phone . . . . Magix-pro 16 . . . error "MXMPEG2 Error 0110: no media decoder found . . . Do you mean Magix Video Pro X 16 ? The error message means there is no
• Samplitude

  One answer, on 12/12/2024

  RE: Is this the old forum?
  @Roland-Mitton You already got your answer here: https://www.magix.info/us/forum/new-update-is-available-for-samplitude-pro-x8-and-pro-x8-suite--1340950/#ca1960518
• Movie Studio

  52 answers, most recent on 3/8/2025

  RE: Update
  @browj2 Hi John This topic appears to have got split, @me_again and I posted here. John EB
• Photostory

  3 answers, most recent on 6/8/2026

  RE: can't find activation code
  @william-jones6679 Welcome to the Magix user to user forums. There are no Magix staff present here so no-one can email you any activation code, sorry! However, you say you purchased PS 2026 on disk. From where did you purchase it? Magix software
• Movie Studio

  7 answers, most recent on 9/11/2025

  RE: Upgrade path from Movie Edit Pro Plus
  Thanks for the reply. Since posting, I was able to install the version from the older computer. It appears to be running. I was trying to find a link to the discounted/upgraded software. I would not mind have the latest and "greatest!"   Magix
• SOUND FORGE

  14 answers, most recent on 8/29/2025

  RE: [Solved] where is spectralayers pro??
  SLP (SpectraLayers Pro) would have a unique activation code which should be in the email Magix sent you after your purchase of the SFP Suite with the other activation serials. If you can not find it, first look in your spam or junk email folders. If
• Video Pro X

  29 answers, most recent on 9/13/2025

  RE: Kodak C330 audio
  @nicolesharp100 Nicole, for info, here's what advanced processing can do for your files. The start bit is processed with AVISynth, the middle bit is the basic file from Handbrake imported into Magix and the last bit is the AVISynth version. AVISynth
• Movie Studio

  7 answers, most recent on 9/4/2025

  RE: Video playback stutters
  @Frederik-deRoo HI . . . . Program: Magix Video Deluxe Plus . . . . What is the version number as found under Help, About? . . . . Hardware setup: wich information do you need? . . . . See this topic for what is required and please quote processor
• Movie Studio

  3 answers, most recent on 1/11/2025

  RE: [Closed] HEVC in Studio 17
  @David-Farmer Hi, can you clarify which program you are asking about? Vegas Movie studio (Movie Studio 17....?) was a scaled-down version of Vegas Pro. It was developed by Sony for its first 13 versions. It was sold in Sony's larger 2016 sale of
• Rescue Your Videotapes!

  2 answers, most recent on 11/25/2024

  RE: Uppdate to wun11
  @Atila-Balaz The only thing which was updated are maybe the drivers for the video grabber device. You can try if the newer drivers from this site work for your video grabber:
• Video Pro X

  One answer, on 3/13/2025

  RE: [Closed] V19 doesn't launch (not the first time)
  @Frederick-Brown Please read this pinned post and follow the advice given there. This thread will be closed. JeffForum Moderator
• Audio Cleaning Lab

  2 answers, most recent on 10/22/2023

  RE: [Solved] Trying to record produces an error message
  @Brian-Pollard Hi See this comment for the same issue with ACL. John EBForum Moderator
• Photostory

  16 answers, most recent on 10/15/2025

  RE: I've been using photostory for some time but now have hit bugs.
  @Carl-Brik I don't think there is such a bug as you suggest or this forum would have many posts with the same complaint! Your statement that use of effects goes more and more slowly would suggest that your computer is struggling to keep up with the
• Off topic

  5 answers, most recent on 2/22/2026

  RE: please do not send me the every day messages of offers anymore! Thanks
  @Peter-Corstiaans Hi There are three sources to modify: If you are gettting them by email, login to your Account at magix.com, icon top right of the home page, using the email address and password VDL is registered with.Under Info service uncheck
• SOUND FORGE

  6 answers, most recent on 3/14/2026

  RE: Missing dll file
  @robert-watson1528 Your post has nothing whatsoever to do with the question asked by the original poster and so is considered as hijacking. If you wish to receive advice and help from fellow-users (there are no Magix staff present here and personal
• Music Maker

  3 answers, most recent on 7/23/2024

  RE: [Closed] change the BPM mid track not working 2024 version and 2025.
  @Jezus-Is-GOD Please, stop spamming the forum. I answered your question here: https://www.magix.info/us/forum/can-t-change-tempo-bpm-in-music-maker--1324433/#ca1943743