• Video Pro X

  22 answers, most recent on 5/30/2025

  RE: newblue display is faulty in timeline monitor
  @Leslie-Sarkozi Hi Your comment/question has been hidden this topic is about a display issue with NB effects. Please create a New Post and include more information including you Computer specification, Windows version and program version, see this
• Movie Studio

  7 answers, most recent on 6/6/2024

  RE: I am unable to purchase anything from the in-program Store.
  @Michael-Stevens Hi. Would this forum support topic be of help? Ray.
• Movie Studio

  8 answers, most recent on 6/6/2024

  RE: [Solved] Imported videos have sound but all frames are black
  @Zoran-Rukavina Hi The mediaInfo data shows that the video is a 'standard' although with an incorrect audio sample rate format, MMS 2024 should not have an issue with the files. However there is an issue that should be fixed before proceeding
• Photostory

  21 answers, most recent on 11/14/2024

  RE: New instal freezing at splash screen
  @Alan-Workman Thank you for the additional information. I confess I am rather surprised that Reliability Monitor shows nothing! However, now we need to look into your CPU and Graphics Card drivers, I think. Can you check, by going to the intel and
• Movie Studio

  7 answers, most recent on 11/10/2024

  RE: Program will not run.
  @George-Moore Hi George Your Movie Studio is the current major version, ie v24, however you are missing 2 patches, 24.0.1.216 and 24.0.1.219. From the additional information, what is your computer specification, including Windows version and
• Music Maker

  22 answers, most recent on 3/20/2025

  [Solved] New Install; Music Maker 2024 - Laggy and Crashes
  Over the last 2 days, I've been trying to install Music Maker 2024 (32.1.0.13) on my new laptop. For some reason it has been an arduous process. Downloading sound pools was slow and installing instruments led to crashes. I even started over and
• Photostory

  9 answers, most recent on 12/29/2023

  [Solved] Travel Maps version 5.0.0.500 crashes
  I've raised the following issue with Technical Support but am posting here in case anyone else is experiencing the same problem. Yesterday I opened Travel Maps to start a new animated map and was prompted to download the latest update (to version
• Movie Studio

  10 answers, most recent on 5/23/2026

  RE: Video Deluxe 2026 premium
  @Steven-Wooten Hi Please use the abbreviation VDL for the product name. Are you logging in to the computer using a Microsoft account? If so, and OneDrive is active and syncing your documents to the cloud, then as a minimum you need to stop OneDrive
• Music Maker

  16 answers, most recent on 2/18/2024

  RE: MM2019 Prem unable to log into store
  @simon-foster Hi . . . .  I have to set samples to 44.1 on my audio card whenever I use MMM, been this way since 2016 . . . . Would this be a Sound Blaster audio card/chipset? John EBForum Moderator
• Movie Studio

  9 answers, most recent on 1/6/2025

  RE: Videos from GoPro 12 is Freezing in video preview
  Assuming the source video files are on an internal drive in the computer, your options are limited to turning on 'Automatically create proxy files' option in the Project settings. Yes, video files are on internal drive. And only this drive is for
• Photostory

  15 answers, most recent on 1/28/2026

  RE: 2026 Manual doesn't agree with program - Split Photostory, etc.
  The thumbnail distortion I posted above was caused by me changing my Windows 11, over riding the Properties-Compatibility-Change high DPI settings, setting it to Override - System Enhanced for this Photostory 2026. I did it because the burn screen
• SOUND FORGE

  9 answers, most recent on 12/23/2024

  Line in connection from audio source to a Windows 11 laptop
  Looking for advice as to how I can continue to transfer music from tape/vinyl in Windows 11 / laptop in Sound Forge? Would I need to purchase an external Sound Card to enable this?...as I have since found that the originating sound is no longer
• Movie Studio

  14 answers, most recent on 11/15/2025

  RE: Error Messages when trying to open MAGIX Video deluxe 2026 Prem
  @stephen-logsdon Hi We need more information to help diagnose the issue(s) you are having: Follow this tutorial to determine if any errors have been logged and post a screenshot of the details.  The specification of your computer system including
• Movie Studio

  4 answers, most recent on 11/17/2025

  RE: Blank error dialogue box appears during MS2022 reinstall
  @VinceTwo-Two Hi We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required, and please quote processor and
• Photostory

  7 answers, most recent on 2/26/2025

  RE: Video does not import smoothly (+ sound)
  @Peter-Werts Hi In addition to @emmrecs comment, we need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version, see this topic for what is required, and please quote
• Movie Studio

  13 answers, most recent on 8/24/2024

  RE: Movie Studio Freeze constantly
  @Pablo-LoGiuddice Hi. To add to the comments made by @johnebaker from my own personal experiences. I had been using the nvidia 1650Super but found although my programs were not freezing that playback could become jumpy / stuttery when editing 4K and
• Video Pro X

  18 answers, most recent on 6/29/2025

  RE: Magix Capture - Standalone program
  @Can-Dive I don't play games, Nvidia doesn't detect any either prob because there's none installed. It does detect Topaz that I don't have a licence for so don't use, it's just the Trial but it does detect VLC Player & it's 'Optimised' .. I'm
• Audio Cleaning Lab

  22 answers, most recent on 8/3/2025

  RE: Webradio
  @dave-l Hmm, interesting that it shows WASAPI. If you click on Soundcard Settings button in the recording settings the program in my case only offers WDM and MME, not WASAPI. This could be a problem, but maybe it's not. If you have the Windows(!)
• Movie Studio

  34 answers, most recent on 11/26/2025

  RE: MP4 audio going out of sync
  @ron-griswold Hi . . . . i had Realtek drivers which contained sonic studio within it . . . . Sounds like you had installed the Asus version of the Realtek drivers which includes the Sonic Studio software. Personally I only install the genuine
• Movie Studio

  10 answers, most recent on 4/20/2025

  RE: Magix Movie Studio 2025 TRIAL
  Hi Ray & John EB, This is what I did last night. I tried some of your suggestions but it was a disaster. I changed the settings in the program to use the CPU and actually got something on the timeline but it was all jerky. Tried to burn a
• Photostory

  16 answers, most recent on 10/17/2024

  RE: How to add an intro/outro
  @David-Briggs Hi David, As far as I can tell, your Video Card will no longer be supported by Nvidia after July 9, 2024. The latest Driver Version is 475.14 for Windows 10|11. Have you downloaded and installed it yet?See: Official GeForce Drivers |
• Music Maker

  6 answers, most recent on 8/24/2025

  RE: Buffer Crackle
  @frank-flores Hi . . . . Crackling with buffer set at 1024! . . . . Did you try increasing the number of buffers and sizes to fix the crackle? What is the specification of your computer system including Windows version and program version, see this
• Movie Studio

  14 answers, most recent on 6/16/2024

  RE: Movie Studio will not display video but does play audio
  Nothing in Device Options fixed the issue. Changed the display card and that seems to have fixed the issue. It's just annoying. Thanks for your help.
• Music Maker

  8 answers, most recent on 3/24/2024

  RE: keyboard piano
  @Art-TV99 You must find an ASIO driver that's compatible with your sound card. I'm not sure what device Speakers Razer (USB sound card) is. Is this a sound bar? It's possible that it isn't compatible with Music Maker ASIO. You can try some other