• Rescue Your Videotapes!

  3 answers, most recent on 7/30/2024

  RE: Error when activating account
  @Bethan Hi Contact Magix by email to infoservice@magix.net, giving them your serial numbers and order numbers email address you used. etc so they can reset your account email address password. John EB
• ACID

  2 answers, most recent on 8/31/2025

  Magix Independence Pro Suite Activation Error Code: -1
  I purchased the ACID 11 Pro Suite Upgrade and got the invoice showing this includes the Independence Pro Premium Library and Independence Pro Standard. Upon starting up that specific software I am prompted to activate Independence (registering it
• SOUND FORGE

  15 answers, most recent on 3/29/2026

  RE: Error Message -24
  Hi, sorry for posting that personal information. I am not holding out much hope that tech support will actually answer my emails so I will leave the software and try alternatives outside of magix brand for now. Thank you all for your help, M  
• Music Maker

  4 answers, most recent on 4/14/2026

  RE: Novità in Music Maker: si pianta
  Thanks for the interest. I've always used MM, since the first versions... for years...Now, after many tests and a couple of wasted days, that's it:I uninstalled everything and unregistered the serial number from my account. I'm trying to ask for a
• Movie Studio

  One answer, on 11/26/2025

  [Closed] Error Code: -14
  Up until monday of last week Vegas pro 22 was working absolutely fine. Now it wants me to activate my software on boot up, but then gives me an error code. I have now tried to update to Vegas Pro 23, and still the same thing. I have emailed, but
• Off topic

  10 answers, most recent on 2/6/2026

  RE: Geen valideringscode ontvangen
  @Etienne-Verstuyf From where did you purchase the DVD? The fact that the serial key on the back of the DVD case and on the invoice is not accepted suggests you may have bought the product from a third-party seller I think. If so, it is the seller's
• Music Maker

  One answer, on 11/1/2023

  RE: [Solved] magix music creator premium 2024 and loops unlimited
  my bad, i didnt see the coupon, at the bottom of the email on mobile :)
• Video Pro X

  One answer, on 2/13/2025

  RE: proDAD/Mercalli - where is it?
  @Tormod-Eikill Hi and welcome to the user to user forums. Instructions and activation codes for any offered third party effects that come with the purchase of a Magix program is sent to you in their 'Confirmation of your order from Magix' email. You
• SOUND FORGE

  11 answers, most recent on 4/19/2025

  RE: SF Pro 18 Annoyances, Fixes?
  @GoneToMaui Check your order confirmation email of Sound Forge 12 for iZotope serial numbers. To use plugins on 12 simply check the VST paths settings and scan for the iZotope plugins.
• Movie Studio

  8 answers, most recent on 7/15/2025

  RE: Movie Studio --> TO --> Video Delux
  @CLINT-DANBURY Clint, try emailing: infoservice@magix.net They should be able to help. I just updated to VDL 2026 Ultimate without issue and I can confirm MMS2025 projects do open OK in VDL 2026. 👍
• Movie Studio

  2 answers, most recent on 1/11/2026

  Reactivation problems
  Hi I have 3 Magix Movie Studio programs namely 2021, 2023 and 2025 My main hard drive (Drive C) just broke down, and after installing a new Hard drive and the the Magix programs I'm not able to register them. I get a message that stated that the
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  @Michael-Schmidt6033 Yes, as this post confirms, BorisFX now owns SoundForge. However, I note you list Sound Forge v 18 and 19. These are versions produced by Magix so it seems you do need to contact them! (I admit I was not aware that it was
• Video Pro X

  8 answers, most recent on 8/28/2025

  RE: AI offline ?
  Thank you for your reply. So, I wanted to try the trial version of Vegas, but it doesn't seems to work. When I enter the activation code received by email, it tells me it can't find a valid license and quits the installer. 😕 Any idea ?
• Video Pro X

  15 answers, most recent on 2/23/2026

  What is the difference between Magix Vegas Pro and Magix Video Editing
  What is the difference between Magix Vegas Pro and Magix Video Editing? I have Magix Vegas Pro 19. Today I got an email from Magix offering a program called Magix Video Editing....which has a lower price point. What's the difference? Does Video
• Xara Designer Pro

  10 answers, most recent on 5/28/2025

  RE: Will not publish my webpage
  @Brian-Koncher I think that message suggests a server error, i.e., something at the Magix "end" and so nothing that is within your power to change. You could email infoservice@magix.net and ask whether they are aware of this problem and, if so, when
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  To follow up on my request for help from Magix. I have had three emails from Magix which I believe are mostly BOT generated and although they were relevant the advice has not resolved my issue. The latest message said "If you still have the case not
• Movie Studio

  8 answers, most recent on 8/22/2024

  RE: Upgrading to Magix 2025
  @robert-g You can change your email address in your account. Go here, log in using your old email address (hopefully you can remember your account password!) go to User Data and update your email address. This will "transfer" all your account
• ACID

  2 answers, most recent on 2/26/2026

  RE: acid pro 8.0 activate serial number
  Bonjour j'ai acheté music studio 7 je les réinstaller après avoir refait mon ordi le souci je veux l'activer en ligne pour recevoir le code de validation mais apparemment sony n'excite plus donc je me retrouve avec un logiciel sans pouvoir en
• Video Pro X

  15 answers, most recent on 2/23/2026

  RE: What is the difference between Magix Vegas Pro and Magix Video Editing
  @Giulio-Dent Hi For Magix Video Pro X - login in to your account at https://www.magix.com, icon is top right of the Home page, using the email address and password you used to register the software, under My products you will see your serial number
• Sequoia

  3 answers, most recent on 2/14/2024

  RE: [Solved] Trial already expired
  This often happens when the TRIAL license is suppressed by certain right settings. There is a simple solution for this, which Support will be happy to send you by email. Please contact them via proservice@magix.net With kind regards Your MAGIX Pro
• Movie Studio

  7 answers, most recent on 9/4/2025

  RE: Video playback stutters
  @Frederik-deRoo Hi . . . . I changed the files into H.264 . . . . Presumably you kept the file resolution to 3840x2160 (4K UHD) . . . . I think i need to update VDL because the option isn't there . . . . You may, VDL 2017 does support 4K UHD when
• Movie Edit Now

  One answer, on 2/28/2026

  Activation of HVEC-Codec Feature
  Hi all, I had this activated on a previous computer. I've a video from an iphone that I want to edit. It's probably the first time doing it on a new PC. It says I need to activate the HVEC-Codec. I had the orginal order number and it had the
• Other products

  5 answers, most recent on 3/18/2025

  RE: Commercial use of MAGIX SP - what about loops purchased via MMM store?
  @Pernas I think you may need to email infoservice@magix.net and ask in order to receive a definitive answer to your question. JeffForum Moderator
• Movie Studio

  36 answers, most recent on 7/14/2025

  RE: Video Deluxe 2026 website
  @Gid, You are right. I don't think this deserves a beauty prize. I am going to submit this to Magix Support tomorrow. But you could do this as well. Send an email to: Infoservice@magix.net Good luck, Rob