• Music Maker

  One answer, on 9/15/2020

  RE: [Solved] Paid Soundpools Doesn't recovered
  You can login with your user account on producerplanet.com and download the pools manually from there. Normally you can redownload any pool if you login with your user account in Music Maker. Did you try that already?
• Movie Studio

  24 answers, most recent on 8/25/2020

  RE: [Solved] New Problems. No Idea why.
  @CubeAce Did I not say it (your profile) could return after a reboot? You're description of changes was coherent with you having been setup with a temporary profile. That aside, being setup with a temporary profile (there is usually a message during
• Music Maker

  3 answers, most recent on 10/30/2020

  [Solved] Brand New Music Maker Premium Install
  1. Why do I constantly have to login inside Music Maker 2021 Premium? It doesn't seem to store my login information to allow me to forego that when I want to go to the store etc from inside the program. This was the same in 2020 version for me. I
• Music Maker

  9 answers, most recent on 6/26/2020

  RE: [Solved] How do I timestretch/change tempo of a single track?
  @fabiensg Hi Try logging out of the Store, restart Music Maker and then login back in to the Store. If the extras have not been installed they should be available on the Downloads tab that appears next to the Store tab. Alternatively in the Store
• Music Maker

  One answer, on 5/16/2020

  RE: [Solved] Subscription not working
  @luke-123 Hi and welcome to the forum. Try signing out of the store, close Music Maker, restart Music Maker after about 1 min, then login to the store again to see if they activate. John EBForum Moderator  
• Other products

  3 answers, most recent on 4/9/2020

  RE: [Solved] Can't Install Package on Mac
  Thanks for the response, I did eventually manage to contact support. I'll add their response here in case it might help someone else. 1st response was to turn off security and try again: Open the Applications>Utility>Terminal, and then type « 
• ACID

  4 answers, most recent on 12/3/2019

  RE: [Solved] How do I deactivate Acid on non-working computer?
  @Vector-PC-Sleder Hi At a guess you are looking at your account details for the forum. @Djronrella is referring to your account at magix.com login there and you will be taken to this page: Log in using the indicate icon on the Magix website home
• Music Maker

  One answer, on 10/1/2019

  RE: [Solved] Download on a new computer
  @Andrea-Bode Hi . . . . How do I download my software on a new computer without a disc drive . . . . Assuming this is a new purchase and the computer connects to the Internet, Download the free version from the Magix website and enter your serial
• Music Maker

  One answer, on 9/22/2019

  [Solved] Soundpools Commercial Use
  Hello, I bought a Soundpool for commercial use via producerplanet but didnt login there with my account from the magix music maker. I created a new one, is it important that the commercial soundpool is linked directly with the magix music maker
• Music Maker

  3 answers, most recent on 9/14/2019

  RE: [Solved] Reinstall of music maker
  @Gregory-Gore Hi . . . . why are numerous instruments that I purchased with MM 2016 and MM 2019 Premium locked and won't allow me to install them into the MM 2020 I just purchased . . . . Try the following: Check that Music Maker 2020 has picked up
• Music Maker

  8 answers, most recent on 9/5/2019

  [Solved] MMM 2020 Premium doesn't work offline
  Hello to all! Recently I upgraded my old MMM 2013 with MMM 2020. Having downloaded everything from Magix Store I found that the new MMM gives me only 8 tracks without connecting to my account in Magix, old projects (more than 8 tracks) cannot load,
• Movie Studio

  8 answers, most recent on 4/20/2019

  RE: [Solved] MEP 18 Plus - Extra Cost for H264 Codec?
  @CarpentersMate Hi See this solution re Magix Connect. HTH John EB
• Music Maker

  One answer, on 3/10/2019

  [Solved] Music Maker Jam Android login error
  I keep receiving an error message whenever I try to create an account on music maker jam
• Xara Designer Pro

  4 answers, most recent on 9/22/2018

  [Solved] DP won't start - Deactivate Pop-up. BUT the device is activated
  I tried to start DP this afternoon and it get a pop-up that says I have to deactivate a device to register this new one. I login and THIS DEVICE IS REGISTERED. Ran fine until today this started. I can't us my software. Sent a support tickt to Magix
• Samplitude

  6 answers, most recent on 6/22/2018

  [Solved] Can't register Samplitude Pro X2 Silver
  Hey guys, So I bought the complete MAGIX "Sound of Music" Humble Bundle and everything worked great except Samplitude X2 Pro Silver. The registration portal for the page is not working. I'm just posting here in case there's an easy solution and
• Music Maker

  7 answers, most recent on 11/16/2018

  RE: [Solved] Stranger Synths not installing
  Hi, please try "Clean up store" in the programm settings. After the restart of the program re-login in the store and then try the download again.   Shobu  
• Samplitude

  18 answers, most recent on 12/3/2017

  [Solved] Hello! New to Samplitude Pro X3 today!
  Was suggested to login here and introduce myself to the Samplitude community! I’ve already been introduced to Kraznet videos on YouTube last night. looks like a good learning resource. Only found a few Fb groups for Samplitude, joined one to see how
• Other products

  3 answers, most recent on 12/7/2018

  RE: [Solved] Cannot register SpectraLayers Pro 4
  Ok, I succeeded in registering SpectraLayers Pro 4 finally! From http://www.magix-audio.com/int/support/ , follow the left(Samplitude, Sequoia and SpectraLayers Pro) link, then create account (You can't login with the account which registered Music
• ACID

  3 answers, most recent on 4/20/2017

  RE: [Solved] Pre-Magix Acid 7 box registration
  Hi Check that the software has registered correctly: Browse to magix.com, click the My Account icon top right of the home page.  Login with your email address and password then click My Products.  This will take you to your registered products
• Audio Cleaning Lab

  3 answers, most recent on 8/18/2009

  RE: [Solved] 500 command syntax error
  Hi there, Sounds like FreeDB possibly doesn't really agree with your FreeDB user data/login name. You will just have to adjust them in Cleaning Lab to comply with the FreeDB conventions. Go to the "CD/DVD" menu => "FreeDB options" =>
• Off topic

  27 answers, most recent on 4/23/2023

  RE: Can't log in to my account.
  @akakoala Hi . . . .  I send a support request through this forum's functionality from an account which has a different email address than that used for the service centre the request is likely to be rejected . . . . That would be a fair assumption
• Sequoia

  One answer, on 2/28/2023

  RE: DEMO ACTIVATION
  @Sebastian-Lopera Welcome to the Magix user to user forums. Are you aware there is a dedicated forum for users of Sequoia and Samplitude Pro here? I suggest you register at and repost your question there. JeffForum Moderator
• Web Designer

  4 answers, most recent on 11/30/2023

  How do I change my email address?
  My email address has changed, and the one registered with Magix no longer works. How can I inform Magix of the changed address? Sorry, should have said that I can still login with my original email address, but any emails sent to me by that (old)
• Photostory

  2 answers, most recent on 2/22/2023

  RE: cancellation of annual subsciption Magix Photoshop Deluxe 365
  Email contract number (login to Magix, it's under My Contracts) and request to end the subscription to infoservice@magix.net at least a month before contract end. As for Magix, they could have added this info to one's account under My Contracts