• Audio Cleaning Lab

  3 answers, most recent on 1/15/2025

  RE: reinstallation acl 2016
  @Arie-Besemer HI Login to your account at magix.com - account login icon is top right of the home page - using the email address and password used to register the program, even if you do not have the email address the login will still work. Under My
• Movie Studio

  2 answers, most recent on 4/19/2024

  RE: Magix's Free Trail verses what really get when you purchase!
  @Donald-Weston You wrote about 1915/16 and 17 versions. Did you mean that? If you wish to change from the Perpetual Licence to the Subscription Licence, assuming you bought the software quite recently, simply email infoservice@magix.net and ask for
• Movie Studio

  10 answers, most recent on 11/16/2024

  RE: Edit pro 17 rotation/mirror effect
  Thanks John, I haven’t tried to run Magix edit pro on windows 11, due to lack of storage space, thanks for the advice. I think I mentioned saving the project before exiting. Still did not save the rotation effect. I did exactly what is shown in your
• Movie Studio

  One answer, on 6/22/2025

  RE: Cancellation of registration and new setup for new PC purchase
  @AKITERU-WATANABE Hi To do this login to your account at magix.com, use the same email address and password used to purchase/register the software. Under My products you will see your registred software, select More Details, from there you can
• Other products

  27 answers, most recent on 1/7/2025

  RE: DVD Architect Studio 5.0
  @Maju.M EDIT: Hmmm. It seems that Maju.M deleted the message or something. I answered for nothing. Hi, In order to burn 4K to a disc, you would need a 4K/UHD Blu-ray burner that can actually do it and a writable 4K/UHD Blu-ray disc. To watch it on
• Photostory

  53 answers, most recent on 11/30/2024

  RE: new photostory 2025 version is completely UNUSABLE and crashes...
  @David-Robinson5527 Hi David, .....I have just reinstalled Photostory 2025 and have updated to version 24.01.192 (UDP3). My last installed version was a trial version which expired about 3 weeks ago..... The expired trial version Photostory 2025 is
• Off topic

  One answer, on 11/7/2023

  activation after program up date
  system asking for activation code. where is it also needing order number. both are to be in an email but, where
• Music Maker

  14 answers, most recent on 9/1/2024

  RE: [Solved] Can't load soundpools
  @Laurens-vandenBerg Yes, you probably tried it by now. You just enter your Premium Edition serial number from your order confirmation e-mail, then download all features and redeem the Soundpools you want to use with the free credits. Be aware that
• Movie Studio

  13 answers, most recent on 12/30/2024

  RE: Movie Sutdio 2025 Suite - Display Color vs Video Area
  @AAProds, @CubeAce Hi Al, Ray While doing some digging for this topic, I found this in the manual that would suggest HDR/16bit 16-BIT DEEP COLOR SUPPORTThe color depth support in Movie Studio expands available color depth in internal editing from
• SOUND FORGE

  3 answers, most recent on 10/2/2023

  RE: Activation dynamic EQ
  @Evgeny-Skorodumov Please check your order confirmation e-mail very thoroughly or contactsales support at infoservice@magix.net
• Rescue Your Videotapes!

  20 answers, most recent on 11/23/2025

  RE: Windows does not find drivers for the video grabber usb device
  @Atte-Tahvanainen In what order did you first install the software and connect the USB Grabber? The standard practice (which I'm fairly sure this device needs) is that you install the software first and only connect the USB Device when the
• Photostory

  10 answers, most recent on 11/14/2023

  RE: Update codex in Photostory easy
  @knud-nielsen Hi I have removed your order number form the title of this topic - please do not post order numbers or any other confidential/persoanl information in the forum - it is a public forum not Magix Support. . . . . I have payed for a update
• SOUND FORGE

  11 answers, most recent on 4/20/2023

  [Solved] Why do you make it so difficult to get support?
  After a faulty Windows update I was forced to reset my PC. Now I cannot authorize Sound Forge because it's telling me the SN is already registered, and I get thrown into a loop where I end up here on the forum only to find no solutions. I have
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  AFAIK, you cannot do this, there is more to this I can do it, and have done it, with several editing/DVD programmes including Vegas Pro, VMS and DVDA. The image isn't changed. The two fields are the same. It's just that they aren't taken from two
• Movie Studio

  3 answers, most recent on 12/5/2022

  [Solved] Purchased wrong upgrade. Need to change to right one.
  Hi I was trying to upgrade my license of Movie Studio and ended up buying the upgrade to Movie Studio 2023 Platinum by accident, while I actually wanted to purchase the upgrade to Movie Studio 2023 Suite. Is there a way to role back my order so that
• Photostory

  One answer, on 4/9/2025

  RE: I have a new laptop and I have lost my hard copies of Photos on CD & 3
  @Tom-OConnor Welcome to the Magix user to user forums. To access and redownload already-purchased Magix products go to your Magix account, log in and go to My products. Find the listing for the specific software and you should find the installer and
• Audio Cleaning Lab

  6 answers, most recent on 11/24/2025

  RE: [Solved] Install Audio Cleaning Lab 2016 on new PC
  @goodone2 Assuming your version of ACL will run on a modern computer you need to deactivate your existing registrations of the app. To do this (since your desktop ... died years ago) you need to go to your Magix account, log in and go to My
• Movie Studio

  One answer, on 10/17/2023

  [Closed] i have a serial number thats not for the product that i ordered
  i need a serial number for Vegas movie studio platinum 17
• Other products

  One answer, on 11/10/2023

  re-activate
  Could you please activate these two orders HEVC Codec Upgrade:  Removed by Moderator MPEG-4 FULL Codec Upgrade: Removed by Moderator
• Video Pro X

  27 answers, most recent on 11/18/2024

  RE: VPX Feedback Button - Features In Consideration/Planning - Comments
  @Can-Dive, @browj2, @CubeAce, @Betovalle Hi everyone, . . . . Modern track concept - better project overview (Feature)For the clear display of video and audio tracks. The track order can be freely set for each project . . . . I do hope this is the
• Music Maker

  6 answers, most recent on 12/5/2022

  [Solved] Ok, some items are allowing a second registration
  So I could not get Soundforge to register on my second computer, nor will Surrealistic MG-1 Plus. I ordered a second license for Music Maker, but now am not sure if this was a good idea. I finally did get Soundforge to register, but MG-1 Plus will
• Video Pro X

  175 answers, most recent on 5/27/2026

  RE: Video Pro X16 - New Features and Bug Repairs
  @Can-Dive I didn't want to say this is 'the way all other editors work', I didn't want to be provocative implying MS/VPX is 'wrong' in some way, Everyone who's commented about track order & who've referenced other software has used Vegas as the
• Movie Studio

  29 answers, most recent on 5/10/2025

  RE: MAGIX Movie Studio 2025 Suite will not open after installing
  @Ken-Stanley Yes you can apply for a refund. Assuming you bought it directly from Magix you need to send full details of your order/invoice number in an email to infoservice@magix.net and request a refund. If you purchased it from a third-party
• Photostory

  7 answers, most recent on 9/18/2024

  RE: Editing query Photostory 2024
  I'd thought about saving the project as an MPH file but just hadn't done it. Once it's saved to My Videos, I guess it's not too difficult to keep overwriting it after making new edits. I may query this latest issue directly with Technical Support.