• Music Maker

  One answer, on 11/24/2025

  RE: [Closed] Download Manager Doesn't Work!
  @Barry-Wiseman No support staff is here. This is a user forum and we are all users like you. Sadly, support is currently unreachable, even for us. Often the download gets blocked by firewall or antivirus software. I recommend you temporarily disable
• Video Pro X

  165 answers, most recent on 4/10/2025

  RE: [Closed] Website Observation
  @Betovalle I've never had a need to go to that extreme from say, 10 seconds to 2 or 3 minutes in slowing down a clip, so can not comment on which software produces the better results. But I always advocate to use whatever software works best for the
• Video Pro X

  9 answers, most recent on 5/10/2025

  [Solved] Export Glitches: One Black Frame?
  I have been noticing these single black frames appearing during transitions between two clips over the past few months. They do not appear in the Timeline Preview - only appear in the final export. I believe they manifest themselves because of some
• Off topic

  5 answers, most recent on 6/3/2026

  Is it worth continuing to invest in Magix Software
  I have various Magix products and usually upgrade every two iterations to keep up with things but with all the recent financial woes and tickets rarely being resolved, is it perhaps time to find new replacements for video and audio apps? Why should
• Music Maker

  2 answers, most recent on 11/3/2023

  RE: [Solved] INI file not found
  @Sandi-Richards Maybe your firewall or antivirus software is deleting files? It might help to disable them temporarily.
• Photostory

  3 answers, most recent on 11/6/2024

  [Solved] Cannot see Photostory Wizard
  I am on Photostory Deluxe 2023. I have a kazillion photos to add, so I decided the Photostory Wizard would cut my workload. I cannot see how to get into Photostory Wizard. The problem is the tutorial shows a very different interface to what I am
• SOUND FORGE

  6 answers, most recent on 12/9/2025

  RE: reg custom fade scripts from old version not recognized by new reg
  @Steve-p There was an old Sony Preset Manager tool. It lets you manage presets for Sound Forge and Acid. Preset Manager 2.0k Build 114 info https://web.archive.org/web/20150209065845/http://www.sonycreativesoftware.com/dl/dl.aspx?dwnid=115 Download
• Movie Studio

  5 answers, most recent on 6/5/2026

  RE: video deluxe - video export are setting stored anywhere ?
  while waiting i updated my graphics driver and i am now working i think this happened before if you do not touch settings all works...change settings and somewhere we get a missmatch i updated drivers and did what i was doing before and the damn
• SOUND FORGE

  8 answers, most recent on 2/28/2026

  RE: Sampler tool not working in SF 18
  Hi, I try to contact tecnical service three times, explain this problem and only a robot answer with no solutions. Support from Magix doesn't exist. Bad idea buy software form Magix.  
• Other products

  2 answers, most recent on 6/9/2026

  RE: MP3 Deluxe 19
  @Joseph-Selby To my knowledge this software was last updated in 2016 and has massive compatibility problems on modern Windows 10 and 11. Does it help if you run as administrator (right click on the desktop icon and then select the corresponding
• Off topic

  2 answers, most recent on 10/16/2025

  RE: [Closed] paying for software.
  @Barry-Vaughan You need to create a customer account at Magix to install and use the software. So, you either can create an account in her name (which might be legally problematic), or create an account for yourself and later simply change the
• Music Maker

  2 answers, most recent on 1/22/2025

  software working very slow
  When I try to do anything the software seems very slow, I have used MM for a while and it seem like its just getting slower as you update, have tried everything more RAM, changed SSD
• ACID

  One answer, on 5/28/2026

  RE: Serial number
  @ronie-d Welcome to the Magix user to user forums, so not any contact for Magix staff.. ACID Pro is now produced by BorisFX so is no longer a Magix product. Where did you buy the software? The seller should have provided you with either a serial key
• Music Maker

  One answer, on 12/21/2023

  [Solved] Glitches
  How can I remove the glitches in the music maker software that I am using. After creating three instrumentals and upgrading to premium 2024 it hasn't been working good ever since.
• Off topic

  162 answers, most recent 7 hours ago

  RE: Magix support has not responded to support tickets for months
  I need answers to specific questions from our IT Security Team related to our desire to upgrade to Vegas Pro 23. One of my employees has been working on this for months. She was assigned this ticket number ****, but MAGIX closed the ticket without
• Audio Cleaning Lab

  13 answers, most recent on 2/27/2025

  RE: Problems Installing Sound Forge Audio Cleaning Lab4
  @James-McCall Are you using something different than Windows Defender and Antivirus? Next, it's somewhat confusing, you say that you cannot install the software, but you already have the files installed on your computer? Doesn't make much sense. So,
• Movie Studio

  15 answers, most recent on 6/17/2024

  [Solved] How to do basic video editing in Magix
  I just upgraded to Magix from an old version of Vegas that kept crashing when rendering to Mp4.I was comfortable in the old editing interface but I cannot even figure out how to pause split and edit in this new software, although I am glad that it
• Samplitude

  40 answers, most recent on 4/15/2025

  RE: Real Time Varispeed Sound Quality in Samp & WhichSound Forge Version?
  @gregory-battaglia Doesn't make sense to put this in the file menu. Basically every audio software has it next to the driver selection, because the control panel looks different for the currently selected driver and this panel is designed by the
• Off topic

  162 answers, most recent 7 hours ago

  RE: Magix support has not responded to support tickets for months
  I bougth the MAGIX software "Reque your video's" in February, paid the order, received an Invoice with status PAID. And since then nothing received. Tried many many times to get into contact with support, Sales, Vegas, but every time I get an answer
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  [Solved] Unable to Activate SF18 Pro after a reformat of my computer
  The Activations appears with an Error Code: -24 stating that the Serial Number has already been registered to another email address. I am using the initial email address as contained on my order from Magix along with the Serial Number contained in
• Movie Studio

  16 answers, most recent on 8/20/2025

  RE: Unable to install proDAD VitaScene V5 PRO in Video Deluxe 2026 Premium
  Every time I click on 'Effects' Video Deluxe 2026 Premium hangs up completely. The program also hangs up in other situations. I have to keep closing the program and then reloading it. Thank you for your help, Reyfox, but I've given up completely on
• SOUND FORGE

  6 answers, most recent on 8/5/2025

  RE: Having Problems With Sound Forge 17 Crashing Or Otherwise Not Working?
  Thanks for the tip SP. I went into the registry and deleted the Magix Low Latency 2016 ASIO key and rebooted. I removed the command to run in compatibility mode and my crashing problem immediately returned. Turned the run in compatibility mode
• Music Maker

  8 answers, most recent on 5/26/2025

  RE: Customer Support
  Turns out im only on windows 10, but still does it have to crash every 10-20min when i run the software?
• Video Pro X

  2 answers, most recent on 8/31/2025

  [Closed] Vegas Pro 22 - WIX_DIR_COMMON_DOCUMENTS error
  I bought the license 24/8, downloaded the software. This error message "cannot access network location [WIX_DIR_COMMON_DOCUMENTS] VEGAS_VEGAS Pro 22.0\." appear after downloader downloaded the files. I have runthe .exe installation file as admin.