• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Gr8fuldan Hi . . . . everyone keeps saying to log into your account. . . . thus I forgot my password. I put in for a change of password under forgot password and got no email back. . . . . You wouldn't, the email is sent to the old address with
• Other products

  One answer, on 2/14/2026

  [Closed] Vegas Pro 23 HDR video rendering
  Good lordt why is HDR rendering so damn hard....That aside and to get to the point, and yes I've tried googling, and yes my monitor is OLED. Pretty sure I've done everything rightHDR mode is set to HLGPixel Format is set to 32 bit Full RangeAces
• Web Designer

  8 answers, most recent on 12/9/2025

  RE: [Closed] login not recognised
  @Former user Ok, this basically means you registered the software to another e-mail address and currently cannot remember which one it was. Magix customer support should be able to tell you, under which e-mail address the software is registered and
• Samplitude

  3 answers, most recent on 1/25/2024

  RE: vita won't load
  @thunderbert Downloaded where? You simply install all additional Vita Instruments via the Help menu in Samplitude Pro X8.
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  @Gra_Ham @johnebaker A quick DV capture from a Video8 tape of 1993 I just did. Captured via Firewire by Magix Video Deluxe 2026. No processing except movie frame rate set to 50fps to take advantage of the deinterlacing process of VDL. Please excuse
• SOUND FORGE

  17 answers, most recent on 12/25/2023

  RE: Sound Forge 15 download
  @Cielspacing Just an idea, have you tried downloading and unlocking your software via a VPN? Alternatively, you can open a hotspot on your smartphone and connect your computer via WiFi or use tethering via cable. If you use tethering Windows should
• Photostory

  One answer, on 7/1/2024

  RE: User Manual
  @John-Granger Welcome to the Magix user forums. I've just opened PS 2024, gone to Help>Download manual (pdf) and via a series of links found and downloaded it! So yes, a manual is available! The version number is 2024.230928.0238. HTH JeffForum
• Other products

  One answer, on 4/4/2024

  [Closed] Vegas pro 14 already registered
  I am getting an error and cannot launch saying the program is already registered to another email address. I got the software via a humble bundle. I was directed here for support.
• SOUND FORGE

  13 answers, most recent on 4/24/2023

  [Solved] Unable to record computer sound
  Past versions of Sound Forge Audio Studio I have recorded YouTube audios, but with SFA Studio 16 I have followed the directions multiple times for the settings and I cannot get it to record. Suggestions? What might I be missing? My speakers are
• SOUND FORGE

  7 answers, most recent on 1/31/2026

  RE: Can't save sound recordings from vinyl rsestoration tool as mp3
  This a repeat request for assistance. I am using Sound Forge Audio Studio 17, which I purchased a few weeks ago, to digitze my cassettes and LPs. I recorded a 90 minute cassette, and followed the instructions from the vinyl restoration tool. I used
• Movie Studio

  10 answers, most recent on 12/2/2023

  [Solved] Magix Video deluxe plus 2021 keeps crashing as it fills up my RAM
  Hi everybody! Since a few days i have the following problem: I am editing a video with 7 video lanes. I know this is memory intensive but i have done more intensive projects before without a problem. Now i can only do like 5 cuts until the software
• Samplitude

  12 answers, most recent on 7/10/2024

  RE: Routing Modern and Massive with Magix Samplitude Music Studio 2022
  @Jacob-Isaac In the track editor you should be able to select the different Kontakt outputs as an input for the tracks. Please check which outputs you have selected there. Screenshots of these settings and your Kontakt routing settings would also be
• Music Maker

  6 answers, most recent on 9/3/2024

  RE: soundpools that were purchased no longer exist after upgrade
  @Jerome-Trutmann First, try to rescan the Soundpools in the program settings. Soundpools are usually saved in a separate folder, if I remember it correctly it should be under C:\Users\Public\Documents\Magix\Common. These shouldn't have been deleted,
• Video Pro X

  4 answers, most recent on 6/22/2024

  RE: I could not find the offer displaying on my MOVIE EDIT PRO MX
  @Lennart-Greig Hi. This is not Magix support but a forum for users only. We cannot help with this inquiry. You need to contact Magix via infoservice@magix.net. @johnebaker @emmrecs @PATIENT-X Can one of you remove the personal details please? Ray.  
• Movie Studio

  10 answers, most recent on 9/5/2024

  RE: MS 2025 Update to 24.0.1.206
  @AAProds Hi Al. It's not as if the software is not capable of rendering to AV1 via the software and CPU use only. It's just slower. All editing software is in the same boat. The innovation for increases in rendering speed always comes from the
• Samplitude

  13 answers, most recent on 3/8/2024

  RE: Samplitude Pro X Suites: Reinstallations Issues?
  @gregory-battaglia Yes, the dvd is that big. It also includes all demo projects and Soundpools which take up a lot of space. Usually you would manually download this via the Help menu.
• Movie Studio

  11 answers, most recent on 1/12/2026

  RE: Video Deluxe 2026 - Access Violation Code - Program Crashes
  @SHANE-KOHUT Hi In add ition to @emmrecs comment "ntdll.dll" issues can be caused by drivers for, among other hardware items, the GPU. . . . . Nvidia 3080ti. . . . I have uploaded the latest drivers . . . . There is an issue with the latest
• Music Maker

  5 answers, most recent on 4/7/2024

  RE: Zip files
  @BriceMD Zip files can be extracted via the right click menu by Windows. Simply extract all files inside to a folder of your choice. You can then drag and drop the extracted files from Windows Explorer into your project.
• Music Maker

  15 answers, most recent on 5/16/2024

  RE: why is the option to upload using wav files not available
  @Scott-Melvin Upload or export? Uploading can always stop working from one day to another, simply by a change on the server side. And since these old programs no longer get updates, it will not work again. Usually, you can simply upload something
• Movie Studio

  52 answers, most recent on 3/8/2025

  RE: Update
  Wow. I've had a reply from Magix. Read into it what you will. "The error message says that you should send the report to our colleagues at Neat Video. Have you already contacted Neat Video support? What did they say?->
• Music Maker

  3 answers, most recent on 7/16/2024

  Music Maker 2025 Premium - Split MIDI track into separate tracks
  I have recorded a single MIDI file, consisting of several instruments (solo, base, drums, etc) on my keyboard. I have imported the file to Music Maker via the MIDI editor. Is it possible to split the 6 instruments into separate tracks so I can edit
• Music Maker

  One answer, on 3/16/2024

  RE: IL MIO CODICE DEL BUONO RISULTA NON VALIDO
  @PamelaGiannuzzi Buongiorno Music Maker è gratuito, quello che hai acquistato è un'edizione che aggiunge più funzionalità, Soundpool, Strumenti ed Effetti. Il codice voucher code deve essere riscattato qui per ottenere il numero di serie via
• SOUND FORGE

  10 answers, most recent on 2/12/2025

  RE: Sound Forge 18 Build 21Back Up Toolbars?
  I've never tried the reset-clear cache procedure. What exactly happens if I do this? Reverts settings back to the 'factory fresh' installation and clears the cache of temp files and other data. The 'reeet' has been known to fix many behavioral
• Samplitude

  2 answers, most recent on 1/7/2023

  RE: [Solved] want to edit with SF 16 instead of SF 15
  @Ron-Copsetta Maybe you can change this via File > Program Preferences > External Tools.