• Samplitude

  2 answers, most recent on 10/10/2023

  [Solved] Meters freeze in playback Samplitude ProX2 suite
  Help!! I've had this problem before and can't remember how I resolved it. The Meters rise to a peak level and freeze (hold that position). They are normally dynamic and move as the SPL moves...I need to see the dynamic range as it happens. How to
• Samplitude

  8 answers, most recent on 8/7/2024

  [Solved] No Signal through Visualization
  Hello -I recently figured out how to access my Realtek ASIO driver, however now there is nothing shown in Visualization when I play a file/track. Whatever i did to fix the driver somehow routed the things awy from the Visualization. WIndows 11
• Audio Cleaning Lab

  4 answers, most recent on 1/26/2024

  [Solved] How do I know when/if Smart Cleaning has actually been actioned
  An old program, Magix Audio & Music Lab Premium (22-2-0-53), I have just started recording some of my (very old) Vinyl. I am currently at a loss to see how I would know when using the ‘Auto Cleaning’ tool that the recommended effects have been
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  It saddens my heart the lack of information and how this Server issue being tackled. One of the biggest issue since moving from 31 QT framework to 32 i believe. But i'm standing here alone (together apart with many others still) and missing more
• Movie Studio

  9 answers, most recent on 6/17/2024

  [Solved] Upgrade problem
  I just attempted to upgrade my Movie Studio to 25 Ultimate, but did not receive that level, but rather the simple Upgrade of a lower version.. I intended to spend the $109.xx to do an upgrade, as presented. However, the system somehow (whether by my
• Other products

  One answer, on 10/7/2025

  [Closed] Instalation problem with Vegas Movie Studio HD Platinum 10.0
  Hello. I'm trying to install Vegas Movie Studio HD Platinum 10.0 on a new computer. The installation program asks me to register through www.mediasoftwareapps.com, but it doesn't respond. In fact, the product is already registered with Magix. The
• Photostory

  One answer, on 5/9/2026

  RE: Program hang
  @James-Warters Hi In order to help you with this issue we need more information: Do you log in to the laptop with a local user account, or a Microsoft account? If a Microsoft account and you are using OneDrive, this may be the cause of the issue.
• Music Maker

  2 answers, most recent on 1/2/2024

  [Solved] How to increase beat subdivisions in project?
  I'm new to Music Maker, so I'm unfamiliar with most terms used for elements, but in the main project grid, I'm only allowed to start the red playback line and cut/move loops according to the few beats per bar. Is there any way for me to increase the
• Movie Studio

  3 answers, most recent on 10/22/2025

  Video collage missing in trail version - Magix Video Deluxe 2026
  I am checking out the trial of Magix Video Deluxe 2026.I was looking for the foto/video collage functionality that is explained here:https://www.magix.com/gb/video-editing/how-to-make-a-video-collage/In the trial there is no such thing as "Collages
• ACID

  4 answers, most recent on 3/6/2024

  [Solved] Rendering
  Trying to render a song I created on ACID Pro 11 but keep getting the following error: Plug-in: 'AM-Munition_VST' failed to load.  Please make sure the plug-in is properly installed.Plug-in: 'eFX_Reverb_VST' failed to load.  Please make sure the
• Movie Studio

  One answer, on 1/5/2025

  [Solved] Audio out of sync
  working with movie edit Pro - 16 Ver 15.0.0.90 I have imported a VOB file from a dvd. I can see that there is a brief section of the imported file that plays in "fast forward" for approx 40 seconds. No sound plays during this section of video. the
• Movie Studio

  3 answers, most recent on 10/21/2025

  RE: The program Magix Video de luxe 2026 will not start
  @JanErik-Berg Hi, Honestly, I don't understand how people can think that a community of users would need to know your order number and serial number. In addition, you posted your email address. Remove them immediately before someone steals your
• Samplitude

  5 answers, most recent on 2/1/2024

  [Solved] How do I activate X3 on a new computer?
  Old serial from 2017 or so begins with P2- I don't get an activation email when I try to install on a new computer. Don't see an option to deactivate old license in Magix webpage showing my products. Also, I get no responses from info@magix.com
• Music Maker

  6 answers, most recent on 11/16/2025

  The VST3 MT Power Drum Kit 2 plugin crashes the Magix Music Maker appl
  The VST3 MT Power Drum Kit 2 plugin crashes the Magix Music Maker application. I copied the VST files to a correctly configured folder. Magix Music Maker finds the plugin, but when I try to launch it, the application crashes. How can I get it to
• Music Maker

  14 answers, most recent on 9/27/2025

  RE: What are the corresponding albums to Soundpools with no images showing
    Hello again. So, I purchased Xtreme Step bundle using my free album purchase based on the producer planet link which provided the wrong information. The reason I’m looking for the corresponding album to Dub Step Vol 2 is to actually purchase the
• Web Designer

  34 answers, most recent on 8/1/2025

  RE: Publishing to OVH Cloud
  Hi John, Thanks for your patience on this. I really appreciate your help. I have moved the website files into the folder www. I can't see how to post a picture of the file structure into this comment so I'll try to list it below 'Home' with
• Movie Studio

  12 answers, most recent on 11/15/2025

  RE: Speech to text
  @JRH Hi How odd ! Are there loud background noises and/or do the speakers have strong accents/dialects ? I have tested a video with noisy intermittent drilling in the background and the Text To Speech isolated the speech with no errors. John EB
• Music Maker

  7 answers, most recent on 12/16/2025

  MUSIC MAKER 2026 ULTIMATE did NOT download only Premium did
  I purchased Magix Music Maker 2026 (ULTIMATE) but It only sent me the link to download the premium version. I was also supposed to get access to ALL loops but this is not happening. I have already installed the premium so I need to know how to get
• Movie Studio

  10 answers, most recent on 4/26/2026

  RE: Video Deluxe 2026
  @Skyline_UK Hi The procedure is still the same as in this topic. The Opacity control is on every image, video clip or other items that can have opacity as indicated below, drag this up/down as required HTH John EBForum Moderator
• Other products

  20 answers, most recent on 5/27/2026

  RE: Independence Pro 3.3
  It seemed to start when I updated Avid software and Eucon about a year ago. Avid was no help at all and blamed it on the VSTi. This would not be a problem if I could use MAGIX engine to run the VSTi. In fact the Independence Library and the Candy
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  @Ryan-Sch I have open tickets from October 2025. Since last summer Magix support was restructured and they barely respond now. In the past they usually responded quickly and solved problems. If you even don't get a response from RMEP, maybe we need
• Photostory

  4 answers, most recent on 12/6/2023

  [Solved] Question about the text to speech feature.
  With the new Text to Speech feature, is it possible to export the generated file to wav or mp3? Also, is there a limit on how much text can be used? And finally, is there an additional fee per text or credits?
• Photostory

  13 answers, most recent on 4/18/2026

  RE: zoom in templates
  @johnebaker Hi John EB,  it includes all 59 Movement templates which are not in the extra content downloads, the Movie , Slideshow and Disc templates etc are limited . Interesting that these movement templates are not in the additional content. I
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  I need answers to specific questions from our IT Security Team related to our desire to upgrade to Vegas Pro 23. One of my employees has been working on this for months. She was assigned this ticket number ****, but MAGIX closed the ticket without