• Movie Studio

  6 answers, most recent on 4/6/2026

  RE: Nvidia GeForce RTX 5060 Mixdown message
  @Doug-Algire Hi . . . . I installed driver version 595.79 today . . . . With MMS 2025 you may get issues with juddering in the exported movies on pan shots and movement such as drone flight. If this occurs then you need to revert to the older 581.xx
• Other products

  4 answers, most recent on 3/9/2026

  Movie Delux 2026 Feedback button goes to Patches, not to feedback area
  Good day to you. I needed to add a suggestion, but the FEEDBACK button points to the wrong URL, so I've forgotten what I wanted to suggest. LOL. #ADHD train, I don't need help getting lost. Please fix this tiny issue for me. The link should point
• Samplitude

  24 answers, most recent on 12/23/2024

  RE: Extremely slow download speeds!
  I highly doubt that. Like I said people have commented on this issue since 2018. Also, T-Mobile is cellular so that makes sense. My ISP is cable. I’ll research that regardless, but I highly doubt that’s everyone’s issue for the last 6 years. Also,
• Movie Studio

  8 answers, most recent on 2/5/2026

  RE: Repeated glitch in burned disc
  @k9vet I will try to answer your questions later. I dealt with this issue by splitting the original movie in half and burning each half on separate discs. This would seem to strongly suggest your project was too big/long to fit on one disc, I
• Video Pro X

  7 answers, most recent on 10/30/2024

  [Solved] Is there a way to change the timeline seconds? For syncing.
  Let me try to explain this a bit better. When I move tracks, they move more than a signal frame, I wanna know if there is a way to make this possible. The issue is when I try to sync audio it is always out of sync by a millisecond. Even for video. I
• SOUND FORGE

  4 answers, most recent on 6/3/2025

  Can SF play continuously as you edit?
  I'm editing an audiobook and while the audio file is in play, I often scroll ahead to look for issues such as loud breaths, retakes, etc. But anytime I do anything (mute, delete, etc.), SF stops playback. Is this because it's a destructive editing
• Movie Studio

  26 answers, most recent on 8/24/2025

  RE: MAGIX Video deluxe 2026 Premium MPEG_4 Activation problems
  Some more info... I reset the program settings to default: still joy with activating MPEG 4. I then did a standard uninstall and reinstall: MPEG-4 files came in with no issue, no activation required.  
• ACID

  3 answers, most recent on 8/27/2024

  [Solved] Acid Pro 11 won't open AutoTune 11
  Hi folks I'm running the current release of Acid Pro 11 on my Windows machine. All is working fine EXCEPT it will not open AutoTune 11 onto a track. I can see it on the list of available VST3 plugins. But when I click on it to load it, nothing
• Off topic

  2 answers, most recent on 12/30/2023

  [Solved] Simplicheck
  Reinstalling my original version of MEP 2013 also installed simplicheck. It sounded like a useful product so I gave it a whirl. I told it to scan and it came back with several potential issues. I've been in the computer business in excess of 50
• SOUND FORGE

  13 answers, most recent on 8/8/2025

  RE: Can't register SF-7b even with the key
  The other issue involving no more MP3 activity on one PC is something else.  Try copy/paste the 'mp3plug2' folder files (in 'FileIO Plug-Ins') from one PC to the other.
• ACID

  No answers, created on 3/16/2026

  acid suite 11 wont start. "temp file full"
  Hi, would really appreciate some help fixing this. pretty sure it's one of those "update issues". windows specific. Last update reset a lot of my personal information. I had to re-register my copy of Acid, but it wont start now. it keeps giving me
• Movie Studio

  10 answers, most recent on 3/18/2025

  RE: Movie Sutdio 2024 Platinum 23.0.1.236 New Project Function Unusable
  @ralph6 Hi The issue you are having is most likely a scaling issue in Windows, see this Magix Support article. HTH @Reyfox Hi Tony - thanks for the heads up. John EBForum Moderator
• Off topic

  One answer, on 1/27/2026

  RE: [Closed] Non-existent technical support
  @instrumentality Please post to the discussion in this pinned post. This will help to ensure that all similar issues are "kept together"! Thank you! This thread will be closed. JeffForum Moderator
• SOUND FORGE

  4 answers, most recent on 3/24/2026

  RE: Goodbye Sound Forge
  I always use Revo Uninstall when removing programs from my PC. The free version is adequate in most cases,https://www.revouninstaller.com/products/revo-uninstaller-free/ That said, I have multiple versions of Sound Forge installed going back to
• SOUND FORGE

  2 answers, most recent on 1/19/2024

  [Solved] Activate
  I have SF 14 Suite installed on a desktop and a laptop. Which is two computers as allowed. The laptop is off and I'm using the desktop and the program is asking me to deactivate one or the other! This is BS! Please Help with this issue. Thanks!
• SOUND FORGE

  8 answers, most recent on 4/21/2026

  RE: Play head disappearing in SF18 Pro
  Hi Paul, I do not recall reports of that cursor issue. I would try a reset/cache clear, even if it means redoing your customization settings , or.. If you do a basic reinstall, I think a lot of your custom settings would remain. but it may not
• SOUND FORGE

  42 answers, most recent on 5/28/2025

  RE: Batch Processor Crashing
  @ItsMeTho What are the error descriptions in the Windows Reliability Monitor or Event Viewer are saying about the crashes? Crashes in ntdll.dll are likely a driver issue. Is your audiointerface always connected to your computer? Instead of
• SOUND FORGE

  29 answers, most recent on 9/16/2025

  RE: SF 11 refuses to start, even full re install
  @johnebaker The screenshots look like the Magix installer. @daniel-DIAZ2990 Have you tried to disable Windows Defender Antivirus and Firewall? Yes, tried without defender both virus protection and firewall, same issue...thanksdd
• SOUND FORGE

  13 answers, most recent on 3/16/2026

  SF11 is stable - SF13, 14, 16 fail.
  I have been struggling with SF for years, I can no longer test if SF18 fixes issues or not but I am on SF16. When I've upgraded to new versions the bugs have not been fixed and have given up paid upgrading.I've just discovered that all the versions
• SOUND FORGE

  One answer, on 10/27/2025

  Registration/activation issues
  I just purchased 10 Sound Forge on Amazon. I have 2 packages on two other P.C.s but this package fails every attempt to Activate it. Can't contact server messages. I'd tried everything on my end including removing c++ versions as suggested.
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  @DesertSweeper Hi . . . . no local directories are located on the OneDrive . . . . In VDL 2026 what are the file paths, as found in the Program settings Folder tab are the Magix folders pointing to? . . . . I installed ON1 Photo Editor . . . . Does
• Music Maker

  7 answers, most recent on 6/14/2026

  RE: Magix Music Maker 2026 Premium – Software Becomes Unresponsive
  @Rhynhardt-Louw Hi This may be a Store cache refresh issue, try cleaning up the Store: - Ensure you have a good connection to the Internet, then select Program settings, General options tab. Lower right is the Clean up Store... option When the
• Rescue Your Videotapes!

  4 answers, most recent on 4/6/2025

  RE: Activating MPEG2?
  @Pierre_S Hi Thanks for the feedback, pleased to ear the issue is resolved. John EB
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  I too am having the same problem. Just auto letters requesting more information! Mine is a Sales problem in that I have been overcharged. Does anyone know how long it will be before the support issues are sorted? I appreciate that there are teething