Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

Music Maker
7 answers, most recent on 1/14/2022
RE: Unlimited Loops

@catacosmosis Rescan the Soundpools in the program settings. I have done that. Twice. What I need is to be able to access my payment information at this point. That appears to be impossible since there is no link to that information as there is

Music Maker
6 answers, most recent on 1/14/2022
CUSTOMER SUPPORT

I have been around and around in circles via the program and this stupid website for over two hours trying to get help with a payment information problem WHICH NO ONE IN THESE FORUMS CAN POSSIBLY HELP ME WITH and there is NO option to actually speak

Music Maker
6 answers, most recent on 8/6/2024
RE: Accessing unlimited loops

I'm having the same problem and the "help" article about checking my subscription and payment information is totally useless because THERE IS NO LINK TO THAT underneath my login email in the main window like their article says there should be. I

Music Maker
One answer, on 1/12/2022
RE: Payment Denied

@Saint1973 Do you have two-factor-authentication enabled for your payment options? https://www.magix.info/us/forum/2-factor-authentication--1272480/

Music Maker
One answer, on 1/12/2022
Payment Denied

Hi I'm a UK customer wishing to purchase Music Maker 2022 Premium Edition but although my details are correct, my debit card details are being refused. It says that there is the option to use PayPal which I also hold an account with but Magix

Music Maker
20 answers, most recent on 12/21/2021
RE: Tried upgrade download and deleted program, Content and VST Pluig-ins

I just don't know if it was an upgrade to the 2022 version or a program update, it didn't require any payment. I don't see a way to reinstall the purchased MMM from my account, there is no download or serial number shown and I can't find an email

Xara Designer Pro
One answer, on 12/17/2021
RE: Product confusion

@Meesha-Kropp Hi Meesha, Yes, it's rather confusing. Xara Designer Pro X (XDPX) is the program. 365 was a nomenclature that Xara/Magix used because, with a new purchase or payment for an upgrade, you got the Update Service for 365 days. The Update

Movie Studio
12 answers, most recent on 12/11/2021
RE: Remnants Of Magix Software Remain After Removal

@CarpentersMate Hi Mike, Revo is not subscription-based (at the moment, at least). The user pays for each "major" version release, so if/when version 5 is released that will entail some payment. If you're worried about some project files, why not

Music Maker
4 answers, most recent on 12/6/2021
RE: Can't buy soundpools in Musci Maker Premium

@Daniel-Pacheco Can you try it out with a VPN-service? But be careful not to use some shady VPN provider sending your payment.

Other products
One answer, on 11/15/2021
[Closed] Outdated Debit Card. Can't open software now.

I downloaded the monthly payment option for Vegas 365. I've had it for 2 months now. I guess my debit card expired, so I got LOCKED out of my software. I went to open sony vegas just now and it has green checkboxes next to my Serial and email

Video Pro X
One answer, on 11/10/2021
[Closed] Reimburse my payment

Hi I had a contract Number Removed by Moderator for Vegas Pro 17 which was cancelled about 8 weeks ago. It was cancelled withing the time frame to get a full refund. I still have not been reimbursed or refunded for the cancellation. I submitted an

Off topic
One answer, on 11/7/2021
RE: WHere to update Payment info

@Demario-Liggons Hi Login in to your account at: magix.com - you should find the payment details in the My Contracts section. HTH John EBForum Moderator

Off topic
One answer, on 11/7/2021
WHere to update Payment info

Where do you go to to update your payment info i cant find anything in the my support pages

Web Designer
10 answers, most recent on 10/28/2021
Paypal integration

I'm confused. I think it's because I'm talking to two companies who aren't familiar with each other's software. I'm creating a store at https://www.rtfact.co.uk using Web Designer Pro v17. I want to add payment by Paypal. I have a Business account

Off topic
One answer, on 10/25/2021
Payments

I need for someone to contact me. I need a phone number for customer service as I was charged twice last year in December for the 5 gigs for my website. I'm in the process of upgrading our website through another vendor as it allows more creativity

Video Pro X
29 answers, most recent on 11/24/2021
RE: Will not export video from SONY camera loaded with encoder

@Jim-Dessauer Hi Jim. It should export as an Mp4 with no problem. HEVC is another additional codec payment but only around £5. If you can't export as an Mp4 then HEVC will fare no better. For the audio error check your sound card settings. Keep it