• Movie Studio

  84 answers, most recent on 8/5/2024

  RE: Linking "videos" or "projects" question
  @Eric-Elliott Hi Eric, However, timeline is good for initial editing, I may find working with or putting in transitions easier in storybook mode for me, it depends.  No, it's the inverse. Storyboard is ok for initial editing - getting photos and
• Music Maker

  16 answers, most recent on 10/3/2025

  RE: Plug-ins not working.
  @Kaiius The last thing to try is to reset the program settings under the File > Settings menu. In case this also doesn't help I suggest you create a technical support ticket. Click on the SUPPORT link at top of this page and then select your
• SOUND FORGE

  One answer, on 3/28/2024

  RE: phone number
  @Harvey-Huber Hi Please note, this is a user to user forum, therefore it is not our software, everyone here is a user of Magix software like yourself. There has not been phone support for many years, this means you have 2 options: Start a new topic
• Movie Studio

  37 answers, most recent on 6/21/2023

  RE: Rendered Video is flickering/pulsing
  @CubeAce Greetings Ray, At the risk of getting away from the point of this topic, the wedding was in mid 2016 and I was using MEP 2015 if memory serves me well - not so many whistles and bells to play with. I've since re-edited it wirh MS2023
• Movie Studio

  8 answers, most recent on 3/14/2024

  RE: export was cancelled due to an error but no code,
  @spuddy13 Hi Brian, With full acknowledgement to @johnebaker for this information: For MMS Studio 2020 and later versions the burn log is part of the regular program log file located in the folder C:\Users\UserName\AppData\Roaming\MAGIX\Program
• Movie Studio

  11 answers, most recent on 1/31/2024

  RE: on load, the welcome screen hangs
  @Amir-N Hi Thanks for the system specification. DELL Inspiron 3593, 16Gb memory, Intel i5 CPU, Display driver NVIDIA GeForce MX230, Screen Resolution 1920 x 1080 x 60 hz, OS: Windows 11 Home Is the Intel integrated graphics chipset enabled in the
• Movie Studio

  28 answers, most recent on 3/8/2023

  RE: MAGIX Movie Studio 2023 Suite support Legacy Text and Underline text?
  This video shows Legacy Text - It's used to scroll text:  
• Movie Studio

  4 answers, most recent on 12/2/2023

  RE: Cannot See Thumbnails or Waveform
  @brett-w Hi, You have zoomed completely out on the timeline of a long project with lots of objects. Use the horizontal slider, or the + button or the dropdown menu at the bottom right of the timeline to change the zoom factor on the timeline. Press
• Music Maker

  2 answers, most recent on 6/18/2023

  RE: Can't open my project correctly
  @JobyJob-Mo How big is the MMM file, if you look into its directory? 0 kilobyte? Then the file content was deleted and everything is gone. If it is still big, maybe the technical support might be able to repair it. Click on the SUPPORT link at top
• Photostory

  30 answers, most recent on 2/25/2025

  RE: How To Add Audio To Photostory Deluxe 2021 Slideshow
  @Robert-Madison Hi, Are you running PhotoStory as Administrator? If so, don't. Windows blocks the Admin from using drag and drop. I have 2025 and it works as you have been shown and told. There is no simpler method in any program to get objects onto
• Movie Studio

  2 answers, most recent on 1/24/2024

  RE: Play film as an endless loop
  @Arturo-Ybarra You would be better off finding what is causing the blank 10 minutes and remove it so you won't have to remember. The program does not export "nothing", so there must be an object of some kind after your intended end point that is
• SOUND FORGE

  2 answers, most recent on 3/25/2024

  Vinyl restoration pencil tool changing areas!
  Hi , i now have Sound Forge Audio Studio 17 and have used it mainly for editing and vinyl restoration functions. This new version seems to have a problem with the pencil tool i use to remove audio vinyl clicks. After you have zoomed in and chosen
• Music Maker

  8 answers, most recent on 6/25/2024

  RE: Technical problems in the MIDI editor.
  @Former user It is very good if you found a way to reproduce this problem reliably! This bug is a problem for many years now, but for most users it appeared only once and they didn't know why and therefore nobody was able to fix it. I suggest you
• Off topic

  4 answers, most recent on 5/15/2023

  RE: How do you contact this company? email or phone
  @robert-a6285 This depends. E-mail if you have questions about your customer account, registration of software or sales: infoservice@magix.net Ticket system if you want technical support. Click on the SUPPORT link at top of this page and then select
• SOUND FORGE

  4 answers, most recent on 11/29/2025

  RE: "RENEW THE UPDATE SERVICE" - Is there any way to get rid of this popup
  @John-Murray8461 Renew the Update Service is just a small utility that Magix uses to let you know if there is an update available for your product. Just run it and it will disappear. Contacting Magix is simple. Support at the top of the forum,
• Music Maker

  2 answers, most recent on 5/5/2023

  RE: Running over network
  @Scott-Griffiths Hi, I suggest that you contact Magix. I doubt that any user here would be able to help you with this. Click on Support at the top of the forum, select the topic, software, scroll to the bottom of the page. The rest should be
• Movie Studio

  52 answers, most recent on 3/8/2025

  RE: Update
  Latest update Changes - version 24.0.1.227: Feature: - AI smoothing available under video effects Stability: - Fixed crash during automatic shutdown after export - Fixed crash when loading a project with an empty arrangement window - Fixed crash
• SOUND FORGE

  5 answers, most recent on 7/10/2023

  Have SF12, updated to a new machine with windows 11, display issues
  I have SF12 and just went to a new machine with windows 11, but now the screen blinks randomly and everytime it does, I have to use a file to "sponge" away the blackness in SF and scroll in all other apps to see the data.... Is this because SF12 is
• Photostory

  6 answers, most recent on 6/5/2023

  RE: Travel Map export animation has an offset and is unusable
  @Alan-Wade Hi I would suggest you: Contact Parallels support and ask them if Travel maps is fully supported - the program is not in their list of Magix programs tested. Raise a Support ticket with Magix - link is at the top of the page, select your
• SOUND FORGE

  8 answers, most recent on 5/21/2023

  RE: Error: "Corrupted data" or error code"2147163964"
  @Greg2Hype Hi . . . . Just the 64 bit is what I'm trying to install. . . . . Try also installing the 2008 C++ redistributables form the same soucre as @SP. linked to - scroll further down the page, this is known to fix issues with dll's failing to
• Movie Studio

  17 answers, most recent on 7/28/2024

  RE: Issues with super fast videos or delayed audios
  @rbritz1970 Hi The most likely problem is the source videos are encoded with a variable framerate. Download and install MediaInfo and analyse one of the clips causing the issue and post the results, see this tutorial on how to setup MediaInfo and
• Movie Studio

  4 answers, most recent on 10/3/2023

  RE: 2023
  @daniel-alford Hi Daniel. Most of us here are using Intel processors and nvidia graphics cards to take advantage of the Intel quick sync features and nvidia NVENC encoder which we know the programs use. I am not familiar as to which aspects of an
• Music Maker

  2 answers, most recent on 2/19/2024

  RE: Royality free or not ?
  @Simh You have the non-commercial license. I don't think that the included Soundpools will be listed on Producerplanet.com. Only the ones you buy in the in-app-store or directly from the site are listed there. Producerplanet has a search function,
• Off topic

  4 answers, most recent on 5/13/2023

  RE: Contact support
  @Joe-Donaldson Click on the SUPPORT link at top of this page and then select your product. On the next page scroll down until you can click on Contact Support. Then create an e-mail ticket. Depending on your error message we in this user forum might